Category: | Harley-Davidson Dealer |
Address: | 1288 TX-337 Loop, New Braunfels, TX 78130, USA |
Phone: | +1 830-624-2473 |
Site: | grueneharley.com |
Rating: | 4.8 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 11AM–4PM |
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Lou Vanderburg
I had taken my scooter in to a different dealership based on the proximity of the store and although the staff was friendly the mechanics were literally guessing at what was wrong with my front brakes. They did finally fixed it. NOW I DID SOME research reading reviews on all HD dealers in the area as I now needed a 25k service. Borne Harley had the highest praise from customers overall. I had bought this scooter used and really needed it gone through top to bottom to ensure there was nothing else the needed replacing or repair. I was not disappointed Borne Harley did an extremely through inspection of the bike and replaced the front brakes and the 25K service. The bike ran good before the service but now it is fantastically better than before. They completed the service in a timely manner, the service manager was top notch and the parts department was the best. I have nothing but praise for this dealership. They indulged my barrage of questions and were extremely accommodating. Lou Vanderburg
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Lauro Guerra Jr
I had been here on a previous occasion to purchase a battery. On the most recent visit, I went in for another battery and left with a new motorcycle. The sales staff was very helpful. The salesperson I dealt with, Ram, couldve "up-sold" and put me on a pricier bike. However, he asked me what I liked, asked me to test ride different bikes, and then gave suggestions based on how I intended to use the bike, and I made my decision based on that. Of course, after the purchase was completed, I was introduced to the staff from the different departments, and they all seemed polite. With that said, Ive dealt with the parts, sales (motorcycle and apparel), and financing departments, and my experience was an overwhelmingly positive one. Ill update on my experience with the service department when I take my bike in.
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Carl Murgas
Although I havent received my bike yet (tomorrow) all I can say is this was by far the best buying experience Ive ever had. I went to a dealer in Austin to review the bike of my choice and price it out with options. Im a serious buyer so no monkey business is necessary. When I didnt receive feedback information from dealer #1 I was told by a coworker that a friend of his recommended Gruene Harley due to their terrific service. I agree whole heartedly, from Jess my salesman through finance and management I was called throughout the day with the info I requested. Timely and precise is my best comment. By the way I bought my bike over the phone. Great experience period.
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Silvia Olivares
Today I have one of the best customer service experience in long time, thanks to Harley Davidson Gruene,TX. My 2012 sporster 48 bleed the battery completelly dead and it take me a few days to figure how to take off the battery and have time to go to the dealer, just enough to lose the one year warranty for 5 days, I knew that and I was hopeless of getting a replacement but oh surprise I got a call from the service technician saying. "Your battery is bad and technically you are out of warranty.......but we will take care of you and replace it, come to pick it up". I dont know you guys but this is awesome and dont happen everyday. Thanks Harley in Gruene.
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A Private User
Great service. We were traveling through the area and my Harley started running badly. Took it in to this dealership and they gave it priority for service since were were visitors. The first fix, changing spark plugs, did not work, and I had to take the bike back in. The service manager took it for a ride and agreed that something else was wrong. Left it overnight and the next morning they called to say the had found an issue with the fuel line, and replaced the defective part for no additional charge. We were on our way, having spent a lot less than the usual $100 that you leave at a Harley store.
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Carmen Hoffman
These guys and gals are awesome! They always make you feel welcome and are happy to answer questions. I bought my Harley here after visiting two other dealerships much closer to me. Whenever I need anything (heck even if I dont need something), Ill drive the extra 20 miles past the closest dealer to go to Gruene Harley to buy clothes, accessories, or get my bike serviced. This IS the dealer I recommend to anyone looking for a bike (or needing bike serviced).
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A Private User
ive been riding for over twenty years and today i fulfilled a life long dream of owning a harley-davidson. i nearly dropped it in the parking lot but after a few hours on the road it fits me like a glove! its true, there is no comparison between the h-d and any other bike.cant thank bill and todd and ALL the good folks at gruene harley who worked so hard to make my dream come true. looking forward to a long relationship with gruene harley!
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russell hayes
What can I say, this Harley Davidson dealer is the best in Texas. The staff is above reproach, the service Dept is best in business. These guys need to train other dealers on how to run a business. I will never go to a different dealer, becasue this one is the best. Hats off to Smitty and his service Dept team. Chris and others.. Be using these guys for 8 years and they have never let me down.
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Rex Simmons
On the 5th on July I walked into my 1st Harley Davidson shop. From that point on I will never buy another type of bike. Im 43 years old and have never had a better experience buying something than i did there. Austin, my salesman, was courteous and informative. Before i even signed the final paperwork i was being treated like a king. Bottom line, if you want a Harley go to Gruene!!!!
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Joe Dawn
These guys are great all the way around. I had them build a bike about a year ago. We had some hiccups, but easily worked through them. The bike ended up perfect. Their service side is top notch. The wait time may be a little long, but they take care of you when your appointment comes. They never forget a face and continue to be great without anything more to gain from me.
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Herman Crockett
When you go to Gruene Harley, you feel like your with family... I never met a bussiness where the entire staff is that way, very helpful and friendly....make you want to come back! A place where they really know your name.....I live in San Antonio Tx and I drive back to Gruene for everything I need. Great bunch of people from the service to parts to apparel!
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Johnny Bravo
This is a great place to buy a Harley. The employees are professional and always willing to help. Ive purchased 3 bikes from here and every time has been a pleasure. The sales manager Neil goes above and beyond to make the deal happen. Im retired military and if your military this is the place to shop. They do great things for us there. Highly recommended.
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Chris Osburn, Jr.
To all employees of gruene harley and especially to jon and john and jess and megan thank you for the benifit for trey cant help but think how kind all of you were wish could buy 10 harleys from you even all of your customers talk highly of you!!! thanks again chris f. osburn jr