Visionworks - City Base Landing Shopping Ctr.

Category:	Eye Care Center
Address:	3138 SE Military Dr Suite 112, San Antonio, TX 78223, USA
Phone:	+1 210-359-8937
Site:	visionworks.com
Rating:	2.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 12–5PM

Location

Photos 4

Reviews 12

Celina Chanel

I cant believe no one has wrote a review of this location. It all falls on this one RUDE lady. I work in the area and I have heard multiple people complain about the same lady with dark hair and an Russian type accent. Before I was aware to steer clear of her, I went in to try on frames. I felt like I was getting swindled by a used car salesmen. Is this a nation wide franchise or a flea market? I will not aide in the commission of a person with dollar signs in there eyes. She actually fought with a customer in front of me, telling the man he had to wait in line so she could get the commission on his purchase. he was so offended he left, and the other salesperson looked so embarrassed. I think most management would be able to recognize poor sportsmanship in there sales team so now I am thinking the problem is stemming from management. I doubt she is someone who can be reformed, so just let her go. Consider keeping your staff in control and keep an eye on the tension in the air. As an employer it is your duty to also create a team that can work together, and stay professional. All we want is to feel comfortable while we shop.

Ann Shannon

This is the 3rd time I have attempted to purchase glasses at a Visionworks and each time something has been wrong. This time there was a problem with one of the lenses. This store is about 35 minutes away from my home and I was scheduled to pick them up at 3pm. When I was about 10 minutes from the store I called and thats when they told me there was a problem. A call to let me know ahead of time would have been great. I can definitely say I will never be using another Visionworks. So I get a wait another 7-10 days would be great if they offered faster service, upgrade, or a discount when it is their fault!

Tracy Smallwood

am very dissatisfied with this place. I bought my glasses and had to return them for repair, then I received my new pair and used the special cloths and the lenses completely scratched up! The Clerk tried to tell me the cloths were dirty so basically I scratched up my own lenses. I have never had lenses do this before and I have been wearing glasses for 30 yrs. I am completely upset. 300.00 wasted. I went back to the store and they tried to sell me a lens protection plan for another 65.00. This is the brook city base location in San Antonio Texas. I do not recommend rip offs

Juan Castillo

I would choose no stars if it was an option. I had gone in to choose frames, type of lense. Everything was squared away even had a quote and decided to go back a couple of days later to pay. Salesman said that was perfectly fine when I decided to go back they would pull my file and would take a couple of minutes to confirm and purchase. Couple of days later I return only to be told there was no record or anything on file wasting my valuable time!! Completely disorganized. Took photos of frames and went elsewhere!

Stephanie Bravo

Very disappointed. Representative that helped me failed to mention anything about purchasing an extra protection plan. Within 3 months my frames broke and my scratch resistant is peeling. So i had to pay out of pocket for my frames while im still stuck with scratched lenses . Soo dumb . Again only came cause of the insurance plan. I really hope we change vision insurance soon. I wouldnt refer anyone

John Garcez

They took a month to get my glasses in enitially, they couldnt get the lenses right. They took two weeks to get replacement lenses because the scratch resistant lenses werent that scratch resistant. I am done with visionworks and their "Im sorry, but", evrytime I have an issue with my glasses. They take your phone number and say they are going to call you back and never do.

Ben Vasquez

Going on two years with this place. Nice employees, great service. If you have patience and can communicate will, this place is great. I will keep my service here. I live on the North Side. I go out of my way for this place.

Jonathan Rosales

They had my glasses ready in under 2 hours. Everyone was friendly and professional. It is a bit pricey but you cant get such great quality glasses this fast anywhere else!

Desiree Jenn

Lost me when rude lady answered the phone and also hung up on me while I was still talking.

bynumisjesus

Very good location if dont have any money any visionworks can be a problem

Robert

They were very helpful even though they didnt take our insurance

Marcus Haugen

Slow service, and inconsistent