Visionworks - Northwoods Shopping Center

Category:	Eye Care Center
Address:	18030 US-281 #250, San Antonio, TX 78232, USA
Phone:	+1 210-402-0746
Site:	visionworks.com
Rating:	3.3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 12–5PM

Location

Photos 14

Reviews 11

CatNat99

I am so disappointed in this location. My family and I have been going to this location for over 9+ years and I never had any issues, the selection was great, prices were reasonable, customer service was AMAZING. However, about 2 years ago when the store manager Anita left for a higher position within the company this place made a turn for the worst. Now, this is the type of service Im getting: my new glasses are given to me with broken lense, I get bounced around from person to person and non of them know what going on, the new manager is terrible and I get yelled at from her for getting upset for them loosing my glasses. They were supposed to be done in an hour and its 3 days later and they cannot find my glasses in the store. Lmaoooo. I have expressed to them I dont have any other glasses and the manager said to me, "we will look for them and call you when we find them". That would have never happen if Anita was still there. So, Im done with this place, this was the last pair of glasses my family gets from eyemasters. You have lost my 9+ years of patronage. And, I dont even want to give them 1-star.

vsop333

Eyemasters is now Vision Works. Carmela seemed to run the standard eyeglass sales routine on me. She started out with asking where I work and then says "oh I think a lady from your work named Claudia got her glasses here". That helps to play on your sense of wanting to go along with whats coming. Next was the standard story that the frames you want can only take the more expensive lenses because the cheaper priced lenses are too thick. Then came the "take away". She literally moved the frames away from me. When she realized that I was going to leave and check around for other prices a miracle happened! She said "oh you know something the less expensive lenses will work on those frames after all." Is everyone a weasel and a manipulator and a scammer these days or am I just imagining things?

Amanda Bernhard

Ive been going to this location for the past 10 years. Never again! I purchased 2 Kate Spade frames with the buy one get one sale. Ive had frames since Ive been in kindergarten so this isnt my first rodeo. I was called when my frames were ready. I arrived to find only one pair ready with lenses so thick it looked like bottle caps. This was odd given my prescription didnt change. Long story short the lack of customer service & assertiveness of the lense tech it took more than 5 visits. I will not be back. Im very disappointed especially as Ive been a long term repeat customer.

Robbie Foster

Piss poor service. Put wrong prescription in one lense and never fixed it right. They recut a lense that never fit right in the frame and refused to fix it after several attempts including talking to the manager. They basically want me to accept a gap between the frame and lense and lense just falls out anyway. Waste of money. Need to find a good shop to take my business to so I quit wasting money

Christina Ornelas

So my husband broke his glasses and couldnt Make it to an optometrist since he gets out of work so late. My usual eye doctor wouldnt help us since his prescription is expired and they had nothing available for him to come in after work and get his eyes checked. So he was stuck without glasses. Luckily, Visionworks worked with us and got us his glasses by the next day. Thanks guys!

Dustin Jones

Same day service on my new glasses. Excellent price. Bought one pair and got another pair free (and they were prescription construction safety sunglasses to boot). They got me into the frames I wanted and cut the lenses perfectly. Its nice being able to see clearly again!

Justin Drag

The lab that orders are sent to always make mistakes. Lenses come too thick, are not cut right, etc. Im tired of going back and asking them to fix my order. There goes $400. Word of advice, go somewhere else. Save yourself the trouble.

Angelina Acevedo

Staff was very helpful with figuring out the best options for me with my insurance so I wouldnt have to spend so much out of pocket and get what I needed.

Becca S

John did an excellent job helping me select my frames and decide which lens options were best for me. Highly recommend the optometrist next door as well.

Marshall Beggs

I was helped by a Mr. John and he was the nicest most pleasant man I have dealt with in a while. Such a nice guy!

Kearne Ander

There are far too many similar shops in SA to settle for the poor service one receives here.