Starbucks

Category:	Coffee Shop
Address:	2609 Lakeview Pkwy, Rowlett, TX 75089, USA
Phone:	+1 972-463-2539
Site:	starbucks.com
Rating:	3.7
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5:30AM–10PM 6AM–10PM

Location

Photos 78

Reviews 25

Leah D

I was here 4/3/17 and went through the drive thru and I ordered from my app because its easy and quick. I got back to work and started to eat my breakfast sandwich and looked down to see this(see the picture attached) after eating a few bites. I am so disgusted. I contacted the online feedback team and they werent empathetic at all. They told me to call in for help. I called and spent 20 minutes on the phone with someone and they wouldnt help me. My total for everything I ordered was $19 and they offered me a $15 gift card. I actually refused it because I will never go to Starbucks again and I want to see something actually happen. I dont want them to think its okay for this to happen. There are too many other places that serve much better coffee at a better price without boogers.

Katherine Stephanian

This Starbucks is absolutely the worst Starbucks Ive ever been to. 2 days ago I went to the Starbucks on broadway in Garland and I ordered a grande cappucino made with almond milk and it was fantastic. The next day I went to the Starbucks in Casa Linda in Dallas and got the same order and it was again fantastic (both had great foam on top). Now today I went to this Starbucks on lake view in Rowlett and I got the same order and it was terrible, I might as well have ordered coffee with milk in it. There was no foam and they still made me pay $4.65 for coffee I couldve made at home and put milk in it. No impressed with the Starbucks at all

Amanda Quinn

(Edit: Went again today, and added the 5th star. They were quick, friendly, and the drink was great. This location has really turned around!) This location has improved a lot in the past few weeks. They used to take forever and have lower quality drinks than other locations. But now, theyre way better. It still sometimes takes a while to get through a busy drive-through, but its way better than it was and they always hand me my drink right away. Most importantly, the quality of the drinks has improved quite a bit.

Sean McDonnell

How can this Starbucks be so bad so consistently. They mess up my order every single time and act like it is my fault. They make the wrong drinks, they forget drinks, they take forever and never apologize. Ive never had a problem with any Starbucks, the one by where I grew up was great, the one by my old house was great, the one by my work is great, the one on my way to work is great. But this one location is consistently horrible. They need new management and new employees. This has been going on for far too long.

cristina moron

The women that took my order seemed rushed even though i was the only customer at the drive through. Didnt repeat my order so i trusted she got it, i ordered a tall iced chai latte with a cheese danish. I didnt taste it until i got home and realized they gave me a plain iced coffee. I couldnt go back so i had to put in my own sugar. Worst customer service Ive had from this location. Please get better employees that actually smile at least.

blake Roberts

Been to this location several times. Back about six months ago service use to be really good. Now you can;t get a smile on employees face and have to be extra careful and check your order to make sure it is what you ordered.. There is a Big guy with a beard dont know his name but he is very rude.. I asked him a simple question and his answer to me was WHATEVER... Maybe next time Ill bring him a cheeseburger and get better service.

Elissia S

I usually go to this Starbucks in the mornings and have no problems, I just left there a little before 10:00 pm and not only did my peppermint mocha taste watered down but my boyfriends cranberry bliss had a black hair in it. I cant go back because they are closed but I definitely will not be going back at night again!

Leslie Eligio

The morning people are so nice, the afternoon shift is a whole other story. Rude. No customer service dont even greet you or smile. Specially the girl whos at the window , today at 9:28. Shes always acts like she hates the job. Basic training is needed here.

Isaac Peña

I ordered an Americano, and they took about 10 minutes to make it. Then I I asked for some sugar, they were out of regular sugar, sugar in the raw, agave, and honey. I dont know what kind of manager runs the store, but they are not a very good one.

Doris Hernandez

We ordered 2 caramel flan lattes and 2 peppermint white chocolate mochas and we all got the same NASTY coffee flavored drink. I thought we were at 7-11! First time going to this location but I will never ever go again. We got ripped off!!!

Shiloh Davis

I had come in and asked for something good because i received a bad drink from another Starbucks. Not only were the people nice to me, they made a special drink for me which tasted fantastic. Thank you, and they are pretty cute :)

Jessica Pearson

Maybe yall should fix your online close times so people dont go through the drive thru thinking yall close at 10:30pm on Saturday.. I wasnt the only person at the Starbucks on Lakeview parkway expecting yall to be open at 10pm..

Mayo Nouns

So far theyve been getting my drink wrong about half the time. This is a busy Starbucks and theres not enough seating inside. This is closest Starbucks to my house, so Ill probably keep coming anyway.

Crystal Hopper

Ive never had any problems with this place. The baristas are great and so are the drinks. Theyre even patient with me when ordering and using my Starbucks app - when I have discount codes and star rewards.

Kortni Davis

They are constantly out of everything. Used to come here on a daily basis! Not anymore! The amount of complaints this location is getting on local social media is ridiculous. New management needed maybe?!

Thomas Felix

Fast, friendly and helpful. Only reason they dont get 5 stars because I ordered a pumpkin spice coffee and they gave me a latte. Im lactose intolerant and that wasnt a good day for me...

Jennifer Z

Updating to negative. Grumpy barista who ignored my drink for 10 minutes after making 5 drinks for the drive through. I had one drink. No apology or even a smile. Sad service.

A Private User

My family is addicted to it, its delicious!!!!!!!! :) If you dont like the drink that you got, you can just get another 1 for free and theyll change it like that. :)

Shara Berkvam

Starbucks is always a good start to the day. This place is clean and the staff are very friendly. If you get in at the right time there isnt too much of a wait.

Rick Sanchez

I have been to his location twoce and both times bartistas seemed too rushed to understand my order and needs. I will not be back.

Sher

The coffee was good as usual but the service was very slow 10 cars in the drive thru and only one inside taking orders

Adam V

Slow service, machines are mostly always broken, employees usually dont have basic knowledge of coffee.

Ericka Watson

Long............... wait at Drive thru. Took me 10 minutes to get to the speaker. People are friendly.

Jeffrey Shrauner

Excellent staff and very good at remembering what you usually order and getting it ready quickly

Brian Schmidt

Employees are friendly, but this has to be the most painfully slow Starbucks Ive ever been to.