Staples

Category:	Office Supply Store
Address:	1009 I-30 Frontage Rd, Rockwall, TX 75087, USA
Phone:	+1 972-722-2237
Site:	storelocator.staples.com
Rating:	3
Working:	10AM–6PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 45

Reviews 17

Bryan Burgess

Literally no one in line at the printing center except for the employee and her friend joking about pictures on her friends phone. Needed to print documents off a thumb drive and was told I would have to come back later this afternoon to pick up the black and white copies on regular paper, nothing special; or have a rush charge to have it printed in an hour. Nearly $50 total. I asked the employee is she could hit the print button right now and she seemed annoyed with my question. I could understand if there was a line of people or if she was working on something but not socializing with your friend. Its no wonder this location has such low reviews but i figured I would give it a chance. Never again will I go to a staples location anywhere.

Sue Sebranek

ordered chair on line . I called store ,they said it is up front waiting for you. I drove 50 miles to pick it up. I got to the store and no one knew anything about it. No box up front totally useless help . finally they bring a box from the back that is suppose to be up front and it is wrong. they just said we dont have the chair . thats it .no im sorry no explanation . they are a minus 5 but I dont have the option for that . sorry help useless manager. manager never came out .they are to big to care .and dont . stay clear .I will go elsewhere . so should you . this is the third bad experience . 5/23/17 . Rockwall tx store . the store on I 30 in dallas is just as bad.

Ernest Catuncan

Wanted to buy a lightning charger ( Duracell brand) tags for white and black cords say $7.49 got to register and rang up $22.99. Showed cashier shelf tag said it was wrong. Several packages on peg, told him it was a peg full he insisted it was tag wrong, not my problem! Didnt give me the the item, not even an apology. Ive been a retail manager for 33yrs, wouldnt have handled it in manner. FYI! Your 85% customer service rating is a lie, you need to take those plaques down. For that mistake you lost a customer. Hope your DM reads this review, better yet I hope the store manager know what goes on in his store. Couldnt give a no star.

A Private User

i went into this store to look at some printers.there was a really young person working in the printer dept,i thought,how much could this kid really know.well,to my amazement,he wound up giving my wife and i a crash course in printers and ALL their capabilities.he sure knew what he was doing.my hats off to this store for the service.the guy that helped us,i think his name is greg.

Anna Baker

Dont usually have trouble with this store for returns. Cashier wouldnt let me return an item and buy something else (the correct thing I need) without a receipt. Came back to the office and looked at other Staples receipts and it is clearly printed on it that states if there is no receipt they will give store credit! Not happy today!

Mark Sherman

The worst ever. If you order online and go pick it up here good luck. There is absolutely no advantage to doing this. You wind up waiting longer to pick up an order than going through regular check out. Their "pick up online orders" system absolutely sucks and no one knows what they are doing.

Christina

Stood in line or at the counter for an hour waiting for a printing order that was prepaid and supposed to be ready upon arrival. It was not. The new girl behind the counter had no idea what was going on and the other employees wandered around doing nothing really.

MaRita Ballard

Yes, I have to agree with some of the other comments, the print area is a disaster. I have now been asked to resend my files 3 times and not a clue when I will see a draft. Just steer clear of the printing area, I think there is a lack of experience here.

Brent Barnard

Obviously this place is pricey compared to Walmart, but everything is clean and well organized, and the staff is invariably friendly. A great place to go when you dont have time to order items online.

John Walker

Staples has good prices on k-cups, although this location had them placed away from the coffee makers. Look for them at the front if the store by the registers.

Ronnie T

Their Phone number sends you to a private residence. The kicker is that the phone number is also displayed on their corporate website

Ricardo Limon

I placed an online order and it was automatically cancelled. It has not been 8 days and I guess they dont want my business.

Josh Head

They have an excellent selection but some of their prices were OUTRAGEOUSLY high (like 4-5 times as much as Amazon)

Shinto mathew

I like it. Been there four or five times no problem.

Michael Pratt

The print shop is SLOOOOOOOW

Shellie Braggs

Its my office!