Best Buy

Category:	Electronics Store
Address:	115 N 76th St, Omaha, NE 68114, USA
Phone:	+1 402-399-9601
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Jeremy Halliburton

I absolutely CANNOT stand Best Buy anymore. Their phone customer service is terrible if you can make it through to them after waiting on hold for a half hour only to be transferred again, their in store service is horrible because they want to do nothing but argue with you, but thats only if you can actually find help in the first place, theyre just an outright joke anymore. I was in their store debating between getting an iPad Air 2, a Samsung Galaxy Tab S2, or a Microsoft Surface as all three were on sale. I was in the Samsung portion of the store looking at the tablet with an employee standing there looking at the time and completely ignoring me. Finally he reaches under the counter, grabs his coat, and walks off while continuing to ignore me. So much for that... so I find an employee and ask him about the Surface and it quickly becomes clear he has no clue and is just reading off of the tag which I am capable of doing myself. So finally I decide to go with what I know and get an iPad, especially because I found a price match that was cheaper than the other options. I wasnt able to make it into the store for the Black Friday sale so I originally tried to buy one online but it conveniently said they were out of stock... till the day after the sale and theyre back at full price. So when I finally get a chance to go into the store and have a price match for Target, they wont match prices Black Friday through Cyber Monday... arrrghh. Ok, so I wait a little longer and find that Target has it once again on sale and I can get it for $402 with a Target store coupon. Once again I go back into the store and they wont honor that either!!!! According to their manager they, "reserve the right to refuse any price matches." This is after I sat there and watched him tell the customer in front of me how he worked for Verizon before and left because their customer service was terrible and went to Best Buy because they were so customer friendly and he was empowered to go above and beyond to do the right thing. I finally told them to shove it and I will buy the iPad from Nebraska Furniture Mart. I cant believe they were arguing over a price that was still higher than their advertised price on Black Friday. The only reason I was even considering getting it from them this time is because I had a gift card for them and thought that I would use it towards this. The sad thing is this is not the first time I have had problems with them. When Best Buy Mobile first came out they were great and theyve slipped into being obsolete as well. I had purchased their phone buy back plans when they offered them only to find out that when I was ready to trade in my phone they no longer honored that program and would only offer a refund of what I had originally paid. Theyre a horrible corporation that is slowly dying not because the electronics store is becoming obsolete, but because they run a horrible business model with horrid customer service and terrible pricing.

Justin Brueggemann

I usually dont leave reviews, actually I never leave any. Best Buy and this specific location are lucky enough to be my first. I have just moved into a new apartment and have been to this location 4 or 5 times in the last 2 months. Consistently they have poor customer service and poor customer acknowledgment. 3 of those times I went and I needed an employee to grab something for me and I had to search for one, after finding one, they either dragged their feet or they had to search for someone with a key. These employees are too lazy to acknowledge and help customers so if thats something youre looking for, I would look else where. Today though was by far the worst experience. On a side note. Before I went in today I got on their website and talked with an employee and told them the exact same thing Im about to tell you. She said that with the incident I was in and how bad the cord was, I would be covered. I would just have to go in to exchange the device. My cat has chewed one of the power cords to one of my connected home devices. Luckily I bought a protection/replacement warranty. Ha. I was wrong. After bringing it in I was told before the box was open or my warranty was looked over that, "there probably isnt anything we can do." But I am lucky enough that she asked one of the geek squad members. He said the exact same thing, all still before the box was open or the warranty was looked over. After finally opening the box and looking at the device and the warranty they told me that my $130 device was not covered, and that I should have gotten a different warranty to cover what happened to mine. Wow... glad I paid for 2 year warranty that is useless. The employee was then struggling to get this device in its original box, like the way I brought it in. After a couple of minutes of her pulling it out of the box and putting it in and slamming the lid on the device I told her the device was in the wrong way. She was VERY rude and talking down to me saying no the power cable is blocking it from going in the box the correct way. I got tired of seeing her struggle and said it was fine I will fix it in the car. She was kind enough to offer me a bag to carry it out in and told me to have a good day. When I got back in the car... curious to see if I was right, I opened the mess of a box turned the device and shut the lid. Hmm I seemed to be right. Safe to say I will never step foot in this Best Buy again, and probably never shop there either. Its sad because the store is fairly nice and in a good location, I hope if you find yourself here, you have a much better experience than I did!

Er Pat

Worst store pickup!!! Went today to pick up a $30.00 blu-ray. I showed my drivers license and store clerk insisted that I take it out of the clear plastic case. Told him that I always do store pickup and was never told to do that. He said he needed to scan it. Thats BS!!! Since when did Best Buy started scanning drivers licenses??? Had no choice but to comply. Since the plastic case is tight, I ripped it in the process. So, did the clerk scanned the ID? What he did was place it under the UV light for checking paper money. Not sure if NE drivers license has UV light security but I showed him the pick up confirmation on my phone and I have a drivers license with my name on it and he wanted to insult me by checking if my ID is not fake for a $30.00 purchase? Bought an apple watch on this branch and was not treated like this. This is my last time to purchase here. Papilion branch is better and friendlier.

Jacy Hendrickson

THE WORST customer service that I have experienced in my life. I went in this afternoon because I ordered an item from online and they sent me the wrong item in the mail. Online customer help told me to go into the store to return what I got and get what I actually ordered. I sat and waited for help for 45 minutes and the employee couldnt help me with my situation so she called her manager. The manager immediately said "Oh we dont do that here. If you ordered online, we cant help you and you need to call customer service". She was SO LAZY and showed absolutely NO interest in helping me and didnt even attempt to. I called customer service and they said that I HAVE to get this fixed in the store. I will not return to this store ever again.