Lute Riley Honda

Reviews 3

D

D H

Hi - I purchased a used car from Lute Riley roughly 2 months ago and the below is an account of my story. I want others to have the opportunity to know how this dealership operates, so I’ve made my account as detailed as possible. I found the car online and when I arrived at the dealership I was informed that, because the car was recently taken in, it was being stored at another lot down the road. I test drove the car and I liked it. Working with Jerrell B. we came to an agreement that I could pick up the car the next day after it had been detailed and inspected. I worked out the details of the deal with Grady in finance which was a relatively smooth transaction and he did well answering my questions. The next day I called Jerrell at 8am in the morning and again he confirmed that the car would be detailed, inspected, and ready to be picked up at the main lot that evening. When I arrived that evening Jerrell wasn’t working, so I obtained the keys from one of his coworkers. When I got in the car it was apparent that the car hadn’t been vacuumed as there was trash on the seats, glovebox, and in the cupholders. I mentioned this to one of the salesmen and he agreed to take the car to get it cleaned. When he returned, the car still didn’t appear clean, as there were ample amounts of dirt and dust in between any nook or cranny of the interior and I later found a piece of paper with the prior owner’s insurance information in the trunk of the vehicle. After this I nearly drove off the lot until it dawned on me that I hadn’t checked the engine bay. When I popped the hood I found years of dirt caked on the engine. It was filthy. At this point I had asked to speak to a manager. One of the salesmen walked me inside the dealership and asked me to take a seat and wait at a table… I elected to stand. I watched the salesmen walk into a room and tell the manager my story. The manager was a bald gentleman (cannot remember his name) who did not have the decency to walk out of the room and address the situation himself. He sent the salesmen back out to ask me if I can “take the car in its current condition”. I walked into the room the manager was in and asked him to follow me outside. When I showed him the condition of the car, I think he realized why I was upset. The manager asked me to jump in the car, and drove it to the detail shop across the street. Initially there was resistance to clean the car by the gentlemen working at the detail shop as they kept saying they were told the car was ‘already sold’. After convincing the workers at the detail shop to clean the car, the manager left me in the detail shop and walked back to the dealership. The guys at the detail shop did a good job and I finally drove the car home. Now, over 2 months later, my temporary plates have expired and I have yet to receive my license plates from the dealership. I’ve called the people in the license plate department and I’m told the plates are in the mail. In the meantime I’m driving the car illegally. I’m posting this review in hopes that other people can hear my experience. When spending tens of thousands of dollars, I have certain expectations regarding quality of service, and I feel Lute Riley dealership fell short on many of these expectations. I wouldn’t buy from this dealership again, and I intend to spread my story any chance I get. Thank you.

KA

Katy Traczek

The first time we went, we had the pleasure of meeting Thanh, who took us for a test drive in the new, 2016 Honda HR-V. Along the way, he excitedly talked to us about all of the features included in the car. When we got back to the dealership, he waited patiently as we opened every door, messed with every button and setting, and moved every seat to see what all it had to offer. : ) We had to get a couple of things taken care of financially, so we left and in the meantime, we received a hand-written note in the mail from Thanh, telling us how happy he was to have met us and how he hoped we’d be back. When we did come back, he was off work, so we were referred to Javed, who was also incredibly patient and thorough in talking to us more about the car. Their Sales Manager, Harrison worked hard to get us the best value he could for our trade-in and made absolutely sure that I was comfortable with the amount before even beginning to move forward on the deal. While they took care of all of the logistics, Chad came over to the desk at the perfect time to talk through all of the accessories that were available to us. He was able to offer us a great deal on some all-season floor mats and a trunk organizer, and that just added to the excitement that I already felt. We worked with Grady and Clint in the financing department, and I also cannot say enough good things about them. Grady tried to make sure we were getting the best interest rate possible, and Clint took the time to explain every line item to us to make sure that we knew what we were paying for. When he presented us with optional add-ons, he waited patiently as we talked through it, (which is a feat in and of itself, as my husband and I are both very, very indecisive.) : ) Driving away from Lute Riley Honda in my new car, I felt so well taken care of and so valued as a customer. Richardson isn’t the closest to our house, so we had gone to other dealerships prior to this. Each and every one of the salesmen we had been in contact with from other dealerships pretty much fell off the face of the earth once the end of the month came and went. That wasn’t the case with Lute Riley. They kept in contact with us and made sure we knew that we weren’t just another number to add to their “quota.” We were valued customers to them, and we knew that from start to finish. I absolutely love my new HR-V and I’m so grateful for the team at Lute Riley Honda in Richardson for their hard work to make us happy!

MA

Marc Valencia

I have to settle for one star, since this will not allow me to do negative ratings. If it did, i would give this place a -10. Here is my story: Bought a used VW Tiguan 2009 from them on November 1, 2013 (with 65k miles and one previous owner). Since then, I have had to replace the following, two Batteries, Replaced rear breaks, Replaced the thermostat, Water Temperature Sender, o2 sensor , I have had to have the fuel injectors cleaned, Electronic Control module , Air bags both had to be reset , Currently this vehicle has 89951 miles on it as of this writing. I went in today, and asked to speak to a manager. The sales guy who was super helpful, helped me out and showed me a couple of cars. I also went ahead and test drove one, thinking, "wow, they are going to help me with this". Boy, was I wrong. After the test drive, they started asking me how much I wanted to put down. I did not want a new car, i wanted to fix what is going on with my vehicle or get in to something else for the same price. However, the sales manager , went on and asked how much I wanted to put down, I explained to him, that I do not have any money to put down, since i have already dropped almost 5k of my savings in to the tiguan to fix it.. They did not care. He went on to explain to me, that, they could get me in the CRV i test drove, however, they appraised the vehicle (which I purchased at their lot for 14k) at 7k, and that I need more money in order to drive away with some thing else or, I will have to pay around 700-800$ a month at current rate i was in.. After i asked David in a civil manner if it was best to speak to a lawyer, he said to me "Go ahead, and get your lawyer" in very aggressive way. The sales gentle man had some paper work he wanted to hand me, but was quickly told not to by the service manager. I went ahead and spoke with VW customer care and logged a case. As to why the service manager or Lute Riley Honda couldnt advise me to contact VW customer care is beyond me. I will never buy another vehicle from this dealer ship. Unfortunately, I do have a cleaning package through them, so I will have to go there again at some point. This leads me to believe the following, #1) They do not care about people or their customers #2) They do not properly check / test used cars that are not Hondas #3) They deal with this type of stuff all the time and they could care less about people Marc V