EZ Eye Glass Repair

Reviews 3

QI

Qi Sean

If I could given zero stars I would. The owner is dishonest and rude and unprofessional, as other reviewers said. I came in on Monday for a pair glasses to let the owner (Zak) to repair, I brought my backup frame and all I needed was to put the glasses from the old frame to new frame And adjust the new frame. Zak not only broke one side of my new frame during replacement, at the time when he returned my glasses he didnt even mention it. Upon the time when I examined the "repaired" Frame, I noticed the difference between the 2 sides frames so I asked, then he admitted he broke one side of the new frame and used one part of my old frame in the new frame. Then during frame adjustment he couldnt make the frame right and he had other customers waiting. To be considerate for him, I stopped and said I will just try the frame for a few days. But then it felt too uncomfortable that I had to go back right away after I walked out of door. Then the customers lined up and to be fair to Zak, I left the frame there as he said he need more time on this and he needed to attend to other customers. I was waiting for Zak to call but He didnt call me on Monday or Tuesday. so I called him on Wednesday and he said it will be ready for pickup. On Wednesday when I arrived he was with two other customers, so I waited for a while till he asked me to come over. However the frame still didnt feel right. After just 2 or 3 adjustment he suddenly said I will have to make some special adjustment and let you come another time. I had to come twice to this place from 30 minutes away and still not get this straight. He said he had another 3 glasses before my frame but I said my frame was here on Monday and I have waited for a while on my part. I wanted to wait till he finishes with his two customers and get the adjustment done, but he refuses to provide service. He claims he has to do "professional" and "customized" work on the frame, but in reality I have worn glasses for more than 27 years and know how glasses are done and adjusted. It is just a matter of he getting impatient with my requests and trick to kick me out of the store. What "guaranteed" service? Dont even dream about it, he broke my new frame and tried to hide it from me, and left 2 scratches on my lenses, and still charged me $20 to fix this. Once at the mall there was a place where people just put my glasses to the backup frame for free and patiently adjust it for me. They were professionals too and didnt treat me the way Zak did. He said he took it personally about this and so be it--I will never go to this place, ever!!! I will not waste my time driving to this place and get treated like this. Save your time and go to Northpark Lenscrafters (they changed glasses for the same style frames for me and adjust and did it in a timely manner without me having to come here twice) and people there can help you without charge. I regretted deeply for having chosen this EZ repair place and things here are not easy at all. My mistake of even choosing this place! One side of the frame (due to Zac using old part to replace the new frame he broke) was wobbling and cant allow the frame to be adjusted, and Costco staff helped me fix the glass for free and with care.

MA

Mazzy Star501

I read some glowing reviews about this small business that sells eyeglasses and does repair. I took my eyeglasses in for repair about 2:30 pm on a Thursday. A lady customer seated, discussing an eyeglass purchase with the owner, a man in his thirties. He did not greet or acknowledge me in anyway. I started perusing his eyeglass offerings and prices. The prices were exorbitant and many products dated. I could tell from the ladies body language and verbal responses, she was taken aback by his pricing for her possible order. She told him that should would be checking a few other places and quickly left. I stood there as the man shuffled some papers, never acknowledging me. I walked over to his desk and said I would like to ask a few questions regarding the repair and get a quote. He acted like I was an intrusion and stated he was actually closed, even though his hours were posted below. He then walked over to the door and locked it, turned off some lights and started to collect some things he apparently was going to take with him. I asked if he was going to help me, he (extremely agitated) hastily grabbed a repair order pad and asked me what my name was. I said, I would like to ask a few questions and get a quote before you fill that out. I mentioned I was not certain they could be repaired, as I held them in my hand for his inspection. He never took the glasses and rudely replied "Theyre eyeglasses right?", as if I was a imbecile for suggesting they were beyond repair and he was the "Eye Glass Repair God" capable of resurrecting the dead. He stated this as he was walking to the remaining light switches and said we could finish our discussion outside. He also set his alarm and loudly exclaimed we had to "get outside now!" as the alarm would set quickly. He stepped outside, me right behind him, and he locked the door. His vehicle was parked right in front of the door. I know that because he walked straight to it and opened the door. As he started to get in I stated, "So thats it, youre leaving?" He looked at me almost with contempt and said "You werent just dropping those off were you?" His attitude was so offensive that it made my blood boil. I dont know what he was dealing with, perhaps a crisis, late for a crucial appointment. If that was it, he could have simply stated he was sorry, needed to leave immediately and asked me to return another day. I can say this, I will NEVER darken his door again and will tell EVERYONE I know to avoid this mans business. No excuse he could offer would explain away his attitude and behavior. I can imagine how hateful the man could get if you had a problem with his products or services. Hours of operation Friday10AM–6PM Saturday9AM–1PM SundayClosed Monday10AM–6PM Tuesday10AM–6PM Wednesday10AM–6PM Thursday10AM–6PM

SB

Sbenfsck

This is now the only place I will go for glasses. Zack is extremely professional and this is the kind of small business we should all be supporting. I broke my glasses, thought it would be an easy fix and discovered it would be 7 to 10 days to get them replaced. Hell, I can barely see and my lenses cost me an arm and a leg. How could I go 7 to 10 days. At the glasses place they recommended I see if I could get them repaired and gave me EZ Eye glass repairs card. I called, drove over and he immediately tried to fix my glasses for what I consider a more than fair price. He educated me on that if the repair could not be done He could put my expensive lenses in another frame and go that route. To tell the truth my glasses were old, so why not. He waived the repair fee and sold me a great pair of frames with my expensive lenses installed. He even adjusted and warranties them. I could not be happier. Good Prices, fast and excellent service, great selection. Zack will get nothing but recommendations from me. How any reviewer could say this is not a 5 star business I cannot understand, it could only be that the reviewer was having a bad day or pulling shenanigans. GO HERE FIRST.