Apple Willow Bend

Reviews 5

OM

Omar Awad

Now this Apple Store is on point I walked in with my wife and kids I had my phone it was broken and they swapped it out for $80 I had protection plan which was perfect I was so happy that I purchased it. As we were waiting for them to swap it out my son was playing with his Apple iPad mini which broke about six months ago still functional but cracked screen anyways I did not have and I did not buy the AppleCare protection plan for the iPad mini that my son was playing with because it was broken very bad my wife Took it away from my son and as she took it away she sliced her right index finger. The gentleman that was helping us saw it happen and he immediately ran to the back grabbed a new life iPad mini first-generation brand-new or refurbished but still I had not purchased the Apple care protection plan and he swapped it out for free of charge I was so amazed that I dont think I will ever leave this company has got to be The best company in the world as far as customer service goes . There is a couple of Apple stores here in the DFW metroplex and I highly recommend the one located in the Willowbend mall. I can also tell you that I highly do not recommend the Apple store in the Northpark center mall. I left them a review to but it was one star go read it and youll see what Im talking about thank you Apple loyal customer I have been with you guys for seven years and Ill plan on being with you guys forever I will be here soon to purchase the Apple 6S 128 gig with the Apple care protection plan. My contract ends February 18, 2016 and I might even consider switching to the new Apple service plan versus the AT&T plan

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JU

Jung Eom

This place might be a good place to buy apple products, BUT PLEASE STAY AWAY FROM THIS PLACE IF YOU NEED A REPAIR JOB OF YOUR APPLE PRODUCTS. Please go somewhere else who will likely treat your product more gently. Apple might fix your things successfully but will treat your product carelessly which they wouldnt do it if its their product. I got a broken hinge on my iMac and went to Apple Willow Bend. They forgot to put a display port when they assemble a screen which means they didnt even check it after fully repaired. I went there again because of power not turning on as the display port was not connected, and they just did a quick-job like making a hamburger, and the result was terrible. The screen was slightly misaligned.(The first thing you have to do when you fix something in your iMac, you should take off a screen. Late 2013 iMac needs an adhesive strip when attaching a screen, and they attached the screen in a wrong position like when people make a mistake when they attach screen protection on phones). If other people were in my situation, most of them would not find out this because many people dont know or care how well technicians assemble a screen unless you know and observe it very carefully. Today, I found out an even worse problem. I went to Mac repair store in my neighborhood to replace an old hard drive, and what I was told was two adhesive strips were on my iMac. That means they didnt even take off the pre-attached adhesive strip and put another one on to that. How can that happen in official Apple Store?? I am very disappointed, and I am not going there anymore. CRAZY TECHNICIANS.

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BR

Bridgette Callahan

Ive had my Apple Watch series 1 an entire 2months now. About two weeks ago I was SITTING on the couch when my watch stopped working and developed a tiny crack. Which then did not allow the screen to function anymore. I have ATT insurance but since the watch was so new we agreed I should try and claim it under warranty. So we went to this terrible place, where the first tech who greeted us didnt input us correctly so we waited about 30 minutes without being helped since we were not in the system. Then we got Noah. Oh Noah, how you treated us like you already knew what had happened and did not really want to hear us out. Instead of listening and changing what he wrote, he filled out the paperwork and told me I could call in 3-4 days or they should call me and I would have a chance to talk with them before they repairs my screen defect for a whopping $199. Of which I just paid $269 for the watch in the first place I made it clear I did not want the watch repaired, just looked at. He assured me they would contact me or I could contact them. Its day 3 since its been received and its already fixed and charged to me at, you guessed it, $199. So not only do I not suggest the store, I do not suggest the product. If it does not hold up for 2 moths after paying $269 then its not worth the money. This is definitely a poor way to treat customers. So no, I will not be paying for the watch, nor will I be buying anymore products from Apple. Since we have 5 apple devices, we will be getting rid of them asap. As a consumer I cannot support the lack in customer care, or the support of your product.

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WI

Will Edwards

The employees should get 5 stars, the quality of repair should get 5 stars, the fake empathy and condescending mannerisms deserve a negative 10 stars. The people are doing an amazing job, but the handling policy is boned awful. I wasted three entire days trying to get two things fixed that actually should not have taken more than one day tops, without my having to stand around like a homeless man. The stand by appointment system is terribly flawed. The repair time estimates are clearly not taken seriously, leaving the customer to waste their valuable time trying to resolve STUPID issues. The fault lies entirely with Apple, not with the employees. The system I saw and experienced was, quite honestly, the most inefficient cumbersome and wasteful experience I have dealt with in a very long time and I used to work with government contracts! If Apple would include proper documentation with their computers about 70% of problems would be fixed by simple keystrokes. The ones that do need tech attention would be much more acceptable if realistic time estimates were honestly provided. I dont need a sales pitch. I already bought the stuff. This problem is clearly upper management policy screw ups and has really soured me on Apple gear. It could have been handled much better and both the staff and I would have been the happier for it. Listen up Apple... you seem to think we are all stupid hamsters you can run through mazes for your enjoyment. You have great hardware, a borrowed operating system and a false sense of superiority. You came about a minute from being sued.

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JE

Jeff

Overall, Im an Apple fan...both of the products and store. However, my experience with this store and Apple, in general, today was disappointing. Stopped by the store to purchase a new phone. This required speaking to five employees (including one employee twice) to enroll for a reserved time...which was explained wasnt really a scheduled appointment but just a point in time in which my name would be added to to a list of customers in waiting. Approximately 30 minutes into the wait and after being asked 3 separate times by Employee #6 by name if any employee has stopped by to start my purchase, I was finally introduced to helpful Employee #7 who handled my purchase. Following the purchase, I was directed to another a part of the store and Employee #8 to connect the new phone to my phone account. I was told the process could take 20-30 minutes of download time to restore from the iCloud and then was introduced Employee #9 who would be available if any problems occurred. The initial attempt to restore from the iCloud failed so Employee #9 attempted again and then attempted again when the second attempt failed. Following the third failed attempt, Employee #10 became involved. I was basically told to go home and try through my home wi-fi or a restore through my computer. When I asked if there was a chance this would be successful, Employee #9 said "no promises". Employee #9 wrote down an AppleCare contact number and brief instructions on what to try at home. Final tally: Purchase price: ~$980 Fully functional phone: zero Total # of employees involved: 10 Time spent: ~1.5 hours

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