Best Buy

Category:	Electronics Store
Address:	190 E Stacy Rd, Allen, TX 75002, USA
Phone:	+1 469-675-8924
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 4

James Chao

By far the worst customer service I have experienced in a retail store. I went to to trade in my xbox 360 for a $100 gift card that their website promoted. When I got there, the customer service representative/liar, Jaylen, said that they were only able to offer me $40 because my xbox was not in pefect condition and I did not have two controllers (even though in fine print it says that you do not need them). I tried telling them that my brother had already traded in his xbox with no controllers and still received $100. I tried asking for another manager on staff and he simply responded that there was no other manager besides him working that day. I get the feeling that he is lying, so I ask a passing worker if there is another manager on staff and he replies "yes" and goes to get her. Now another manager/liar appeared, Sandy, a bigger blonde woman who thinks she knows everything. She begins by simply repeating what Jaylen has already told me for the past hour I have been there. When she said that she is not able to give me the $100, because it is not in their system, I told her that is a bold lie since another manager processed my brothers trade in. She responded by snapping at me accusing of calling HER a liar, which I did not do. She gets angry and refuses to do business with me and threatens to call the police on me if I do not leave. I leave, call corporate, and talk to a representative who says that they will make sure that store will honor the promotion. I go back the next day to trade it in, except to have, Jaylen, help me again. He says that he also talked to corporate and that they could only still offer me $40. I ask for another manager on staff and out comes, Jackie. I might as well just talk to a cow, since thats about how helpful she was when she tried to "help". In the end, I wasted 3+ hours at this Best Buy only to be rejected again. I left and went to the location off of Parker/75 which is WAY better in customer service. I traded in my xbox, got the $100 gift card, and left within 20 minutes. The workers that this location are terrible! While I was there, I saw about seven employees sit behind geek squad and just chat and laugh. The three managers, Jaylen, Sandy, and Jackie, are children with no customer serivice experience. They only thing that they know how to do well is, lie to customers and steal their money. I will never be going back to that location EVER!

Anna Baron

GEEK SQUAD.... I turned in a laptop on 8/27 that I had a warranty on. They had to ship it off for repair. I specifically asked for it to be shipped back to the store. I also advised that I do not live at the address you had on file when i bought the laptop. I have called MULTIPLE times trying to find out why the status of my repair has said fixed ready to ship out since 9/4. Today is 9/10 and that status still says the same thing. I have called Geek Squads 800 number and your Allen store MULTIPLE times this week about this. Left messages at the Allen store - that werent returned btw and had to call back. Today, I called again and have now been told by the shipping/receiving girl that your system is messed up and is not providing additional info about it being shipped or providing tracking information.... and then goes on to say that its shipped out already and was delivered to my old address yesterday. When I asked the girl "so what now???" your employees response was "im sorry. its been delivered. its out of my hands." SERIOUSLY????!!!! Furious that I was not provided a tracking number for the package and that it still says in repair. Furious that it was delivered to my old house instead of the store as requested. Furious that its "out of your hands" as to what to do. Just got off the phone with Gaylen the manager, hell look into when he gets back, he has some errands to run. WOW. Thanks a lot Mr. Manager for making this situation a priority. I personally would have not told me you have some errands to run - making me feel like im not a priority after this MASSIVE screw up. This laptop is my livelihood, its how I earn an income as a single mom of 2 kids. Ive been down, not able to work for 2 weeks... and now it may be lost forever. THIS IS UNACCEPTABLE. ALL OF IT! From your "track your repair status" not showing its shipped and providing a tracking number - to "its been delivered to the wrong address, its out of my hands" - to i have errands to run, ill look into it later. JUST WOW.

A Private User

I have for years and years been one of Best Buys biggest fans. I have noticed a decline in many of their stores over the past couple of years and today I suppose it was the straw that broke the camels back. I had a $399 Galaxy Tab which I purchased about 6 months ago. I paid $160 for a 2-year warranty. At the time I purchased the item and warranty I was assured that the warranty was a replacement warranty, not a repair warranty. I never buy repair warranties since my bad experiences with them at Circuit City. With the high price of $160, I had no reason to doubt that it was a replacement warranty just as I was told verbally over and over. Today, I took the Galaxy Tab into this Best Buy, because it has begun malfunctioning more and more freequently. Having had iPads, many many computers, smart phones, etc., I do know when an electronic device is functioning improperly. When I told them my problem, they said it would have to be sent off for repair. I reminded them that I had been told that mine was a replacement warranty. They said that it was not and that they offered very very few replacement warranties. I said that I have numerous items that I have purchased there that I have "replacement" warranties for. They said that could not be possible. In short, I have been lied to repeatedly about their warranties. Speaking to the manager yielded nothing fruitful, but only that it would be sent off for repair. I said, "No thanks." and also said I did not intend to shop in his store again. He acted disinterested and told me how many billions of dollars Best Buy made last year so he was not worried about losing my business. Wow! In this economy you would not expect such an arrogant attitude about loosing a customer who literally spends thousands of dollars in his store. Well, my opinion of Best Buy has changed dramatically today and I will just go online to other alternatives when I need products.

Violet Jones

Ugh... this store is absolutely horrific. When you walk into the store no one greets you or offers you any assistance. Needless to say, the customer service absolutely sucks. Dont get me started on the crummy 15 day return policy and that so called Geek Squad coverage; there is always an exception. Its gotten to the point that I no longer purchase computers, TVs, or any other items.. except cell phones. I feel that cell phones are the safest purchase because the contracts are through other companies. Despite all of this, on my last visit I had some major issues. First of all, supposedly, they can no longer transfer anything but contacts, from your old cell phone to the new one. If you need to transfer more than contacts then they will charge you a fee of $20.00 or more. Then if you need a case for your cell phone the case prices are double the cost they are at other retailers. I paid $49.99 for an Otterbox case when you get the case from Amazon for like $29. Also, I dont know what is going on, but why does it take so long to get waited on at this store. There are employees walking around, but they are just doing that...walking around without offering you any assistance. When you do ask for some assistance they act like it is such huge task, like you are a bother to them. Then, when you do get someones attention they dont know anything..Unfortunately, I feel like this is a common theme at Best Buy stores now, they used to have good customer service, but they seem to be going down the Circuit City path. This store and others may not be around much longer if the poor customer service continues; its no longer fun to shop for electronics when no one is friendly or willing to assist you in a timely manner.