Mesquite Ace Hardware

Reviews 11

OL

Ola Rose

I purchased a 2 wheel wheelbarrow from Ace Hardware. The computer said the price was $89 The store was $99 I asked if they would honor the price. The guys said I had to bring in the proof! They said they could have it by Friday. I came back in on the following Tuesday they didnt have it. Its a "special order" They had one in the store But, I needed one in a box so I could get it in my car so I had to "special order" it! It came in the following Friday I picked it up took it my property in the country and put it together. The Wheel was made wrong! I took it back got another wheel of the displayed one. Went back to put it together; the first 1/2 load of dirt I pick up the handle broke. I took the wheelbarrow apart and put it back into my car to return it within the 7 day period. First the kid said I cant return it because it was over 7 days "since I order it", I said I picked it up 5 days ago, next he said " it a special order we cant take it back" I said it cheap and falling apart before I can even us it! then he said "we dont take back tools and this is a tool." I told him "I would never come here again because you dont take care of customers" he told me "He didnt care if came back I was just one customer and he had never seen me in the store before" If you want to feel comfortable about a purchase go to a Big Store like Home Depot or Lowes that honor the return and respect the customers!!!!!!!! I guess Ace is NOT "The Place With the Friendly Hardware Man" I only put one star because the website wont let my give it a zero!

---

GR

Grady Kerr

Truth in Advertising – I needed to fix the brake on my wheel chair. A minor but critical issue and I was worried the response of any hardware customer service employee would be … “we don’t fix wheel chairs.” To my amazement and joy I found an ACE Hardware employee (Mesquite Ace Hardware 4415 Gus Thomasson Rd, Mesquite, TX) the moment I arrived. They even opened the door for me. He looked over the situation and determined it was JUST a locking bolt/washer and nut that was needed. I was thinking it was more. Whew! He found the right ones (they were rare) and “installed” on my wheel chair and it worked like new. He spent about 30 minutes on me and the charge was 65 cents. They not only held the doors open for me when I left but even came out and assisted me getting back in the car. ACE IS the place of the helpful hardware man. Thanks – this won’t be forgotten.

---

MA

Matt Wolfgang

Locally owned family business providing helpful, knowledgeable, friendly service. In addition to standard hardware fare, they carry a lot of the kind of products you normally cant get at Home Depot and would have to find at a feed store or Tractor Supply. Sister store is Aggie Feed & Chick on 175.

---

CH

Chase Headley

Mesquite Ace Hardware is a gem and reminiscent of what hardware stores use to be. Organized, great customer service and a small business. Check them out!

---

PA

Patrick King

Quality products at a decent price convenient location Fair customer service as well as somewhat Pleasant employees very courteous.

---

BR

Breihan Moody

Old fashioned hardware and feed store. Love it. They got just about everything you need to do fix ups around the just and more.

---

A

A Private User

Always very helpful with anything you need.

---

MA

Marilyn Garcia

Always friendly, knowledgeable.

---

GR

gretchen schlund only

All you need and not too high

---

ST

Stephanie Hernandez

Very helpful

---

CA

Cathy Konrad

Great staff

---

---