Sears Appliance and Hardware Store

Reviews 6

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Ryan New

When I arrived at the store I was greeted by the representative in the tool section and was directed to the appliances. I was looking for a new washer and dryer. In the add the sears offered free delivery for appliances over $499. So I thought if I bought a washer and dryer for $299.99 each it would be covered and with my sears card get the 5% discount a loyal sears customer gets. Let me tell you my horrible experience, first this location only had one sales man in this department who was helping another customer but never said a word like Ill be right with you. Other Customers would go up to him and he would tell them Im with someone right now. After about 35 minutes of waiting my 7 month daughter I was holding the whole time because the shopping carts were not the best looking so I held her, started crying a representative walked up to me and said " can I help you?" We told him what we were looking for and about the deal we want and he said l"et me go find out this is not my department. " when he returned he said we do deliver for $89.99 you have to buy the hose and plug for $29.99 each and since these are on sale you cant get the 5% off, thats what my manager said. I was shocked and saw through sears trickery they wanted me to pay almost $600 each dollars for appliances they offered for $299.99. This company is very deceptive in sales tactics, is not respectful of customers time and it seemed like management did not know how to schedule workers for appropriate sales or days. If I could give them 0 stars I would because personally I think 1 star is too good for my experience. Let me tell you where I went that I suggest everyone should go. Best buy they tell you about the manufacturer 3 year product guarantee, offer free shipping for orders totalling 499.99 and up. Finally the minute I walked in was greeted and helped with a sales associate who actually knew what deals they had and what they were selling. If bestbuy had tools Id go there, but now I think Im gonna forget sears and go to home depot.

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Gabriel Acevedo

I purchased a Kenmore Elite Refrigerator with a protection agreement on June 28, 2013 to replace a Kenmore refrigerator that I purchased from Sears in 1999. Unfortunately, we have had consistent issues over the past year and a half . Since March 2, 2015 I have had over 13 visits from Sears technicians, they have replaced the mother board, ice maker and thermostat connectors. They have also defrosted the appliance multiple times due to ice build up which causes the refrigerator to stop cooling. Defrosting is a temporary fix and to the convenience of Sears- it prevents them from replacing the fourth part in a 1 year period and leading to replacing the refrigerator as the protection agreement states. We are back to square one because the protection agreement states 4 parts need to be replaced in a 1 year period for the appliance to be considered for replacement. I regret purchasing this product and I am completely devastated with the way this issue has been handled by SEARS. I have 3 children 2 of which are 5 and 8 and having a dependable refrigerator is crucial in our household. Not only has this been a frustrating process, but I have had to deal with the extra cost of food that has perished due to the refrigerator not cooling properly. Not to mention, I have taken time off from work numerous times (losing wages) to allow the technician to enter my home without resolving the matter. This is unacceptable. I will not purchase another item from SEARS based on this HORRIFIC experience!! I plan on continuing to express my concerns on additional internet platforms for other consumers to learn from my experience.

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James Harvey

I have purchased a Kenmore refrigerator here that was delivered at the end of November. We had trouble with the ice maker since we purchased it and had a water leak. A tech came fix it stating that we needed a part. The part showed up a couple weeks later and the tech showed back up (2 hours past the services window). After borrowing tools from me, he was unable to install the part and left our refrigerator in shambles stating he would be back the next day. We received a call the next day asking if we still need services. After stating yes were told they couldnt come out until next week. Our fridge is in worse shape then when they started and now we have to wait a week?! After calling to request a new unit (since this is now a refurbished unit) we were told we were out of our 30 day return window. This was because we had to wait for the part they ordered! I have escalated to managers and told to "email corporate." I spoke the the manager of the store again who stated that an exchange after 30 days have been approved but I have the pay the delivery fee of $89.99! This seemed to be the only option considering the condition of my existing refrigerator. Its not Sears fault the fridge is faulty but they way the manage the situation is terrible. Dont by Kenmore and buy from somewhere else.

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Manny Molinar

We purchased a Kenmore Elite Dishwasher a year and a half ago to replace a GE that we had for 10 years. The Kenmore began leaking the first year and we called a tech to fix this item. The leak was never fixed so we called and independent and he fixed the seal. About 2 months later the dishwasher wouldnt start a cycle. We called the Sears repair line. After 2 visits they replaced the mother board. Once the tech left the dishwasher wouldnt work again (same issue). Another tech came out and said "Well they didnt program the mother board" so he programmed the board and left. Same problem!! We called to make another appointment and had to wait another week for a tech to be scheduled. Once the tech called he was very rude and unprofessional. I called to speak to a supervisor at the Kenmore Sears help line. I was placed on hold for 28 minutes (the phones automatically hang up after 28 minutes I was informed). The supervisor never came on the line!!! Dont ever buy a Kenmore!!!!

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Holly Odette

Great customer service! I went in for a Craftsman 5.0 rear bag push mower but it wasnt in stock and wouldnt be for another two weeks. The sweet saleswoman, Trish, asked me about the next model up and I explained I only had a certain amount available to spend so I would probably just go look elsewhere. As I was loading my kids into the car she approached me and explained that they would like to offer me the next level up for the price of the original mower. I went back in and was met by the manager who explained I would be getting not the next level up, but the second next level up for the original price, as she would like to cover the extra cost to thank me for supporting Sears. They went above and beyond to make sure I walked out with what I was looking for. They were very curtious and helpful and explained everything I needed to know about setting up the mower and maintaining it properly.

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Natalie Jordan

I used to LOVE Sears. Unfortunately, my current experience has been horrible. Ordered a built in microwave to be delivered and installed. Nearly $200 to install and I cant get ahold of anyone to tell me when they will be by today. Did not receive the call the night before as promised regarding a time slot, and now nobody at the store can seem to help. I have called 4 times and cant get anyone to help (once I was hung up on, and once I was transferred and sat on hold for 10 minutes and finally gave up). Was promised a call back the first time, and nothing. Meanwhile, my husband should be at work, but hes waiting to find out when they are delivering our microwave. Absolutely ridiculous and poor customer service.

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