Category: | Clothing Store |
Address: | 22549 Tomball Pkwy, Houston, TX 77070, USA |
Phone: | +1 281-251-1840 |
Site: | rossstores.com |
Rating: | 3.7 |
Working: | 9AM–11:30PM 9AM–11:30PM 9AM–11:30PM 9AM–11:30PM 8:30AM–11:30PM 8:30AM–11:30PM 8:30AM–11:30PM |
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Will Hernandez
I volunteer for a non profit group who was shopping in this store to buy clothes for children in Uganda (an orphanage). When we got up to the cash register and told them we were a tax exempt organization the cashier borderline was offended at our request to remove taxes. Then the manager Rebecca showed up and asked us for our tax exempt form. I attempted to show the PDF on my phone and stated I could also email. Rebeca stated that Ross does not accept outside emails. This is an outright lie. How can a store whose entire business relies on outside vendors not accept emails? The customer service exchange was horrible and Rebecca was just too lazy to go back and print out the form for the items we were buying for kids in Africa!!!! Shame on you Ross!
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andrea ortiz
Lady, the employee, at this store has provided me with the worst customer service that I have ever experienced at a ROSS store to date. I have asked her to find a product at another location and she said no. I asked for a list of stores for me to call and she refused. I asked if she could ask a manager and was very condescending. Finally, she called a manager and the manager helped me by getting me phone numbers. I then asked the young lady for her name (standing about 8 feet away) and she turns around and replies, "its right there." This employee refused to give me her name. I had to ask a fellow coworker for her name. This is not acceptable.
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Griselda benitez
Well there are a lot of stuff to choose and most of variety the only thing that it bother me is there is just one cashier and particularly this lady was rushing me there was a lady trying to get all set and leave when she was calling me to get over to pay I just told her that I was ready but I had to wait to the lady move away I had to raise my voice just to tell her that I heard her already she just got off my nerves oh well,I like this store I hope next time nothing happen.
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Bryce Marie
I love Ross but I would rather travel farther to the one in Willowbrook than this one. Its never clean. The bathrooms stink. The lines are ridiculous and no matter the time of day they usually only have one person at check out and if they have two, they are as slow as snails. Ive never seen an employee smile and every time Ive asked if they have something they say no because they are too lazy to look for it themselves and I end of finding it myself.
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B Gómez
Employees have ugly attitude & face. 0 stars for this store. Someone please fire them, & when I told the manager he say "oh maybe theyre tired" oh yea well if they cant handle working there what are they doing there then. Theyre definitely not friendly.
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Chris Haven
i like going here they have good stuff ... but i hate the staff, always long lines because they will have one person at register, they tail me like i am going to steal something the whole time im there.... WTF im a paying customer get off my ass!
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Christopher Gallardo
My wife loves this store but as a guy its a nightmare due to disorganized garage sale feel to it. But great clothes and household items at a bargain.
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Ak Kk
They used to be so good! Carried quality stuff that you had to be lucky to find at least prices possible. Now they just dont have much merchandise.
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Jody Brown
They literally had no mens dress clothes for sale but the entire other side of the store was full of womens clothing and accessories.
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Bluestar
Always organized and has a vast variety of items I need. Find the perfect gift everyone for a good price! Love my neighborhood Ross.
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Lorie Miller
Its Tax Free weekend and you still only have the typical 3 cashiers... The ck out line is a mile long... Poor planning.
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Ben Nance
There always seems to be a line here but it tends to move quickly. They have been polite on the times I have visited.
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James Gray
Well kept and friendly staff. We where disappointed that food and spice items where not available at this location.
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Joltrast
Its OK. I dont think the store is laid out very well. Hard to find nice clothes. Great for housewears though.
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Heather Meredith
Nice selection, clean bathroom. As far as Ross goes its 5 stars. No clothes all over the floor either.
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ROM EO
Extremely unprofessional staff even manager was super rude. this store does not deserve any star.
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Blessedfrombirth !
Nice people work there but lots of babies and baebae kids running around trashing the place!
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Michael Spinler
Staff was very nice. Line was a little long, but still moved faster than expected.
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Kevin Wharton
Excellent selection of clothing and home decorative items. Reasonably priced.
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Kezi B
Hit or miss. Sometimes you find good stuff other times you find empty shelves.
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johnathan miranda
The employee are surprisingly helpful and courteous! As usual great prices.
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LaChelle Williams
Decent store. Theyre all kind of the same. I always find something I like
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A. Emy B.
Typical Ross Store. Not too busy Good selection but no jewelry counter
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Sandra Lopez
Bad customer service, some employees preferred no to sell than help.
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Antonio Garcia
Buenos productos
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Maurissa Turner
Always find what Im looking for and more! Very good prices.
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D. S
Clean store, large selection, good prices, ample parking.
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norma sanjuan
Me encanta
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Gloria Frazer
Organized store better than other Ross locations.
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Astrid Chavez
Me gusto
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Maureen Millen
Love this place! Good selection and fast checkout!
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vale Blanco
Bien
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C.L. Scott
Very clean exterior! No gum on sidewalks. Nice!
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Lillian Gomez
Dirty store and rude people who work there
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Robert Meadows
What you expect. Shopping for bargains.
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Mike Herriman
Poor selection, often very picked over
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nareeman bashatwah
Good prices, and return service..
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K Max
Discount clothing and housewares
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Nightshade1685
Great place to catch a bargain.
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Arteaga Chapman
You can find great things here.
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Rene mejia
Good prices for good quality.
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Mubadda Gammoh
Nice place to buy your stuff
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Humberto Lopez
Easy to find things you need
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Michael Randall
Great place to find a deal.
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Bakhshal alias Naimatullah Shah Bukhari
Affordable range of stuff!!
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Jennifer Hansen
Great prices and selection
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Reece M.
Great clothing selections
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bita edvard
Very bad customer service
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Theka Mello
The best Ross in houston
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Clevia Wolff
Ok not a big selection
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Thomas Edison
Had the shoes i wanted
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Enjoli Baldwin
Need more variety.
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Carlos Torres
Very clean and tidy
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Farida Dollar
Affordable prices
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Edwina Ary
Love this place
SA
Sarah Murphy
LOVE this store
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Stephen Netzley
Unprofessional
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Michelle Kirkpatrick
Good selection
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Jessica Jensen
I LOVE ROSS
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ShaSha Stone
Very clean
AN
Anh Nguyễn Hoàng
Verygood.
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LOUIS PHAN
Good
RA
Raul Robles
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