Georgetown Farm Supply
| Category: | Pet Supply Store |
| Address: | 1300 W University Ave, Georgetown, TX 78628, USA |
| Phone: | +1 512-930-4054 |
| Site: | georgetownfarmsupply.com |
| Rating: | 3.3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–7PM 8AM–6PM 11AM–5PM |
Location
Photos 1
Reviews 12
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Tammye Arguelles
I should have read and trusted the reviews. Dealing with this company has been a terrible experience. We purchased baby chickens (new chicken owners) and got next to no help. The majority of workers know nothing about chickens. They told us to wait by the chickens for help that never came and we finally had to go find someone. The employees kept saying they knew very little about chickens. They couldnt advise about type of food to buy for the babies or what medicated meant. There was a dead chicken and when we pointed it out we were told that it happens but no attempt to remove it. The chickens were in small cages. We werent even told that two day old chickens needed to be under a heating light. These folks could care less about chickens! The only reason I am giving two stars is because I was happy to find some organic plants for sale. But then I accidentally left the plant on the counter and do you think the lady was even paying attention to remind me? Of course not! I had to drive all the way back. Oh and they act very inconvenienced by your questions and mere presence in the store. One of the most disappointing customer service experiences ever!!! I expected more out of a small town feedstore. I have since found a different feedstore in a nearby town.
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A Private User
I hate shopping here. They hardly ever answer the phone when I call, dont have an answering machine to help you with business hours (they dont want to talk to you anyway, youre a pain). I always feel like Im an unwelcome interruption to whatever they do when no one is in the store. You end up standing around waiting for a someone with a pulse to come out of the back somewhere. Then you may be disappointed because the person who comes to the front always gives you the impression they are just as surprised to have to work as you are to see them. I was in there last week for a bottle to feed a new calf and they were out of them. Shelves are unorganized and "next week" wasnt going to help the new calf. They dont actually carry farm and ranch fencing materials except for a few gates, but you can buy a dog collar any day. We live about 15 miles from here, and when my husband calls to get help over the phone with something they tell him they dont have time to help him over the phone. (Its all those naps they need to take....) I guess customers are a real cramp to their fabulous back-of-the-store lifestyle.
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A Private User
We bought our $10,000 mower from GFS seven years ago. We had trouble with it this spring. I called over a month ago to get it fixed. The first person told me it would be easier for someone to come out to repair it. They told me it would be two or three days. I waited 2 weeks. I called again and was told that I was still on the list. Several days later I went by and was told that I would have to bring it in. The lady in the back talked to me like I was a complete idiot. I told them to come get the mower. They said they would and would have someone call me. This has been two weeks ago and Im still waiting on the call. I have talked to at least 4 people, and no one followed through. Ill go somewhere else for my next mower. I did find someone to fix it. Im thinking they are going out of Four weeks waiting is about too much.
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Leroy McGowan Jr
Stay away from this place, bad customer service. Called about servicing my lawn mower and was placed on holding waiting a few minutes with no one to pick up the phone. Called back and told the employee my call was never sent to where lawn mowers are repaired. She told me, "Im busy". Knew right there if their employees are bold enough to say that to me over the phone during a first interaction, they are capable of screwing up my lawn mower on purpose because theyre having a bad day or for any other reason. Dont do it to yourself just choose another store.
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lacey wilcox
They have a pretty decent selection of organic plants, but customer service is not in their vocabulary! The younger girls are all sweet, but the rest of the employees are so rude we will not be going back. We have spent a great deal of money here since we just moved to the area, but I found another store that doesnt act like you are putting them out when you do business with them! The 2 stars are only for the 2 younger girls that work the register, they are sweet and helpful. The rest of the store is full of spider webs and rude older people!
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Jacqui Ainsworth
I have never had an issue with customer service. They have always been very nice and helpful to me. I like to buy chicks and ducklings here because they are always healthy and they will special order. They have been out of the feed I wanted the last two times I went so I have ended up going to Tractor Supply for food. They really need a better online presence. There is no real website and their facebook page requires you to friend them.
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Robert Nusbaum
I wish I could rate higher but like everyone else experienced bad customer service. I want to support local and went out of my way, but they lack customer service. Personality is lacking from store staff and thats going to hurt them until its fixed. Hire someone with it and watch the business grow or continue as is and youll be in this rut until you close.
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Dazzling Light Photography
I just called them to get a price quote for a product. After giving me the price, I started to ask another question but was hung up on. The man who spoke to me seemed very putout that he had to check prices in the first place and wanted me off the phone ASAP. Sad that this was my first encounter with the place and its already left a bad taste.....
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Mike Bradley
Customer service was horrible. She was short and abrupt and unwilling to help and provide information. She made me feel like I was bothering her. If you hate your job, quit, but dont take it out on the customers. This is the third time we have been treated poorly by this woman. This is not a disgruntled employee, its a disgruntled owner.
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Karen Morton
The people that work here are rude, grouchy, resent you for calling, and sarcastic. They dont realize that people are there to spend their hard earned money. The other day I saw a dead chick on the floor with a cricket eating it. A man that loaded my feed spit on the ground near my feet. I will never go back.
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Robert Parmelee
I have found this to be a great store for spring and fall plants. More economical than local competition and good variety. Also good source for compost, fertilizer and basic garden supplies. They sell thousands of baby chicks in spring. Small children will really enjoy an outing there.
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Tristen Pride
Everythings perfect! These ignorant city folk are afraid to get their shoes dirty, and wait a few days! Ive adopted 5 full grown hens and over 150 chicks in the past 8 years of doing business with them. Customer service is great, and I will recommend this fine retailer to anyone!