PetSmart
| Category: | Pet Supply Store |
| Address: | 4600 Franklin Ave, Waco, TX 76710, USA |
| Phone: | +1 254-741-6847 |
| Site: | petsmart.com |
| Rating: | 3.7 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 1
Reviews 14
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Dragonfox
I honestly hate this place, and its not because of the high prices or rude people, but rather because they are not even trained. I went in a couple months ago with my sister. We have an old ten gallon tank and all the supplies to make it be able to run and function. We ask they worker in the fish department about what are some tips to the tank. He gave us some and we nodded buying some supplies ( around 40$ ) and then later on the tank started growing green disgusting looking algae. I understand some is ok although this was bad.. we couldnt even see the tank due to it growing on walls. We went back and took a sample and pictures and talked to the same guy we had before. He sold us some "medication" ( $20 ) and said give it a couple weeks to work. So we left and waited for about three or so weeks, yet no change just algae over growing. We went back and told they guy and he segested a water change. ALL THE WATER should be changed and replaced with "TAP WATER". I just changed the water and not even 3 hrs later all my amazing fish are dead and my sister is crying because of the fish being dead and I look like the fool for trusting him. NEVER TRUST THEM ON ADVICE ABOUT FISH, actually ANY ANIMAL ! Im so mad I can say NEITHER MY SISTER OR I WILL NEVER SHOP there again.
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T F
If you have a dog that has high anxiety with new places and new people..with being groomed in general, do not go here. My dog is prescribed something to help with the anxiety for when she goes grooming and because I gave her something they refused to groom her saying they couldnt properly monitor her. I have never had this problem anywhere else, even at this very same place a few years ago. Please explain how having a dog be traumatized and stressed out is preferable and okay vs them being calm? One would think youd have the common sense to know that high stress in a dog, especially an older one, would cause more problems. All I can say is thank god for other grooming places. And though this pissed me off, it was obviously meant to be with all the horror stories of petsmart grooming people killing dogs because of their stupidity.
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Bill Sanderford
I GOT THE BEST CUSTOMER SERVICE EVER from the PetSmart located in Waco! I was running late getting off work and I was going to be about 5 minutes late getting to PetSmart to pick up the dog food my dogs need. I only use Blue Buffalo dog food, so getting there before they closed was important. I called PetSmart while I was driving and told them I was running late and asked them if they wouldt mind waiting for me. I was sure they would say NO, and who would blame them for closing on time, right? Well...I was surprised when the lady who answered said "Sure, well be glad to do that for you." She also asked what brand and type of the Blue Buffalo food I needed and had it WAITING AT THE REGISTER for me! Now that folks, is GREAT customer service! Thanks PetSmart for choosing to be great!
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Kassidey Perez
Ive had nothing but horrible service with this place for couple of years now recently w my newest furbaby a standard American bully. They gave the worst advice on the best food and treats leashes collars u name it all worset advice EVER!!!!! It was so bad i had to chase people down just to ask for advice??!!! NO BUENO!!!!!! WENT TO PETCO THAT SAME DAY FOR A TRAINING COLLAR AND THE GIRL THERE WAS REALLY SWEET AND TOOK THE TIME TO GIVE ME OTHER POINTERS ON MY PUP AND HOW TO FIX THE SIMPLEST THINGS SO GOING TO PETCO!!!!!
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Denise Herbelin
It shouldnt take six hours to groom a 4 pound dog. This is about pleasing the customer not themselves because they want to take a hour lunch or put other dogs ahead of yours when they ask you to bring them in early. Ive called around and they say the same thing that it shouldnt take that long. Then they also want to charge you extra for what they call express services which is one on one. Other places do the one on work for free. So not going back
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Amber Brown
While they may keep the average products stocked. They dont keep anything else on the Shelf. They wait until they are out to even order it. Four out of five trips to the store they have been out of their Marshall brand ferret food. Seriously how hard is it to make sure you have it in stock? You are a huge corporation that cant keep up with your orders. Whoever is in charge of that needs to be looked at and talked to. Get it together please!
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Barbara Saunders-Jones
I went to Petsmart because the other pet store chain in town made me mad for the last time. The cat food I can rarely find in stock there was in plentiful supply at Petsmart and cheaper, too. Cat supplies in general were more plentiful and varied. I have a dog, too, and they carry his food as well. Its always seemed like a large cave to me, and its not in the greatest area of town. But I think they have a new customer now.
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Michelle Morris
I have had the worst dealings with the people in the fish department. I have gotten the wrong advise on what kind of fish to put in my tank and they cant tell the difference between a male and female platy. Theyve given me the wrong algae eater twice. I told the sales person I had a 10 gallon tank and she gave me two for 55 gallon tank. I shouldnt have to write a book on fish care before going to the pet store.
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Lexi R
The worst store in Waco tx ! The customer service was horrible I waited an hour For someone to ask me if I needed help but not at that moment . they were "busy " they said ... but they werent doing anything except talking to each other about personal problems... I will never shop there again !!!
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Brittany Shelinbarger
For dog/cay food this store is some what alright compared to Petco as far as prices go! Horrible place to go for advise! Very few of them actually have the knowledge of their departments! If you want fish dont go here! Go to North Waco Tropical Fish! Now thats where they know their stuff!
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Heavenly Parker
Website isnt worth crap. You have to make an account to view pricing but when you go to make an account it takes your email but doesnt make an account. You go to sign in with the account you just made and it says it doesnt exist so you try to sign up and it tells you the email is taken.
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A Private User
I was a regular customer until today. Worst service in the fish department. Thanks for selling me a bunch of sick fish and blaming it me! NEVER shopping at petsmart again. And by the way, I couldnt post without giving a star. Trust me, they dont even deserve it.
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Petra Kolar
Maybe its been too long since I visited, but they dont have the large multiplex of cages of birds available for purchase anymore, and the assortment of other in-store pets for purchase is very limited. Cant begin to compare with Petco.
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Melissa Embry Peebles
The grooming department is excellent.....they take excellent care of my little fur baby Ripley. They are excellent with puppies and cater to "hyper active" little ones......