Verizon Authorized Retailer / RW - Flower Mound, Tx

Reviews 21

JA

Jack Kendall

After trying to upgrade my Iphone online and being disappointed because I kept losing plan benefits, I decided to visit this store. The Sales Consultant Justin Saini, listened carefully to what I wanted and put together a plan that really exceeded my expectations. He was knowledgable and professional, asking relevent questions and making appropriate suggestions, then figuring out ways to adjust my plan to keep my out of pocket cost very low. Though I came in late in the day I never felt rushed or hurried. When I didnt understand something, it was explained and I never felt any condensention (a ubiquitous problem when high tech professionals are dealing with us mere mortals). I came away very happy with my plan, my phone and the solutions to some problems that are somewhat unique to my situation.

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RY

Ryan Van Vleet

Customer service was spectacular. My wife wanted the LG G4 so I called a few locations and this location had the phone we wanted, so we decided to check it out for the first time. Justin was our representative and he did an amazing job. We have felt bullied in the past at some of these big time Verizon stores. However, Justin was personable and really took care of us. We got my wifes new phone, and thanks to Justin, we also ended up getting some AWESOME accessories based on his recommendations. If youre looking for the great products and services by Verizon, but the feel of a small business with relatable customer service, Id highly recommend checking out this Verizon location. Due to spectacular customer service and a great deal. Well definitely be coming back.

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JE

jennifer knight

Best customer service of any Verizon store weve visited. After a very frustrating experience with Victor (manager) of Highland Village store, who was patronizing and dismissive, the professionalism of Derrick and store mgr. Ally Delfosse at Rwireless (Verizon) in Flower Mound was unmatched. I was treated with respect and my time was highly valued. Every effort was made to resolve my concerns and both represented Verizon beyond expectation, . As a customer with a long Verizon history we will no longer patronize, or recommend, the Highland Village store and will give our time and our business to the Flower Mound location. Well done Derrick and Ally!

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CH

Chris Lawson

All I can say is WOW! I was in the other day because I had an issue with my phone and the gentleman who helped me guided me through every step and tell me what the issue was. I was so happy he helped me I even bought a case because Im a clumsy one and almost dropped my phone while handing it to the gentleman. I think his name was Faras? Great customer service, even from everyone who helped me! I will definitely be going back to that this store every time I need anything! Definitely going to tell my friends to go here. Thank you everyone

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JO

Joe Russo

This place is a scam. They sent out a flyer that said just stop by and get a free power bank. No purchase nessasary. So I stopped by and waited 1hour while the only person working there helped others. When my turn came up I said Im here for the free power bank. The lady told me oh Im sorry thats only for Verizon customers. The flyer doesnt say that anywhere on it. She says thats what my manager told me. So BIG waste of time!!!

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DA

David Nelson

So friendly there! They were willing to go the extra step to help me with my new order on the iPhone 6plus! They have someone looking out for my best interest by asking what is important to me and not to just sell every product under the sun! Thats the way your suppose to sell, by understanding my needs! I love the fact of the location very conveniently by my bank, able to do some grocery shopping right next to it as well!

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DI

Dianne Van Winkle

Justin was amazing! He was extremely knowledgeable and took all the time we needed to understand the plans and upgrades. He took time to put on our protective glass and patiently swapped out cases until we were happy with our selections. Great store and excellent customer service. Highly recommend this store!

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TA

Tahmid Asad

Very customer oriented staff. I had a difficult issue to resolve. My coverage was failing , frequent fuzzy calls, dropped calls. I had to make several phone calls and talk to several representatives with no direct solution. They made sure my needs were met right away and took initiative to solve my problem.

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BO

bodygaurdfools

My experience in this store was amazing to say the least. From the outstanding organization to the knowledgeable employees, everything there made me feel like the employees really cared about my satisfaction. If youre looking for a Verizon store in the area I highly recommend this one.

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CH

Christian Reel

I came in inquiring about changing providers, and I was greeted by a young woman with the craziest hair Ive ever seen. regardless of that she was very informative but I was unable to finish the transaction from my side. Either way by far the best saleswoman I have ever encountered.

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IT

iTz-_- TuWet

Syed was awesome! He stayed with me after store hours to make sure all of my questions were answered and to ensure I left with a device I was comfortable with. Kudos to him for the stellar customer service. I will visit this location for any future mobile needs.

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DA

Dana Pipkin

I have to say Justin and Ally at the new Flower Mound Verizon Store were Exceptional!! They were solution oriented and problem shot several issues with my phone. Please go see them for everything Verizon!! I really appreciate their help and customer service!!!

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JO

jonathan

Awesome store!!! Ally and Derrick are incredible with their personal service to customers. They go out of their way to help. In fact my Samsung Galaxy S7 was defective and they made the exchange seamless. Way better ten the Highland Village store.

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NA

Nancy Knight

Very helpful and knowledgeable about products and plans. Ive been with Verizon for almost 18 years and took my boyfriend in, he walked out a new customer (switched over from 12 years with T Mobile ). Great crew and convenient location.

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KA

kathy kelley

Syed was extremely helpful and patient with the transfer of information from my Galaxy Note II to my S5. He offered a lot of tips to me for the better utilization of my new phone. Thank you Syed for all your assistance!

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CO

Connie Miller

Ally was extremely helpful and a pleasure to work with. She was able to address all of my concerns and was able to make helpful suggestions in which she implemented the changes for me. She has a customer for life!!!

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MA

Mary Adams

I came in with my mother to upgrade my phone. The sales rep Justin not only lowered our monthly bill, but also got me a brand new phone with accessories at a great price! Will be back in for my mothers upgrade!

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TO

Tommyrox Mullenix

Sales staff was extremely polite and highly knowledgeable of all products and accessories. As well they were able to find ways to save me money on my purchases and monthly bill...GREAT experience !!!

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AD

Adil Malik

Very professional, knowledgable, and courteous staff and management. They provided concise information about the differences between the G6 and Galaxy S8 and helped me through the selection process.

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ME

Meliss Daniel

This place is awesome! The staff is very friendly and personable, not to mention helpful. No matter what strange questions I asked...they had answers! Thank you Derrick, Ally, Justin and Sean!!

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LI

Liz Martinez

I came in with a broken phone. JUSTIN the Sales consultant helped me with two new upgrades. He made my day! He is very professional and has great customer service skills. THANK YOU JUSTIN!

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