Westlake Ace Hardware

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Category:	Hardware Store
Address:	12895 Josey Ln #140, Farmers Branch, TX 75234, USA
Phone:	+1 972-243-4329
Site:	westlakehardware.com
Rating:	4.4
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–6PM

Location

Photos 31

Reviews 10

Russ Brown

Brought these guys a broken off key, with little to no hope of getting one made. The blank was showing in Stock, but not on the rack. The guys helping me went out of their way to track down the needed key in Stock that was still in boxes they had just received. After a couple attempts they were able to make a working key. Also had my pocket knife sharpened (which they tried to give that to me free), Im not that type, and gladly insisted/ paid for the service anyway. But they took a very good amount of time and effort for what amounted to $5 out of my pocket. Outstanding customer service is rare these days, so i felt necessary to take MY time to write a good review. Thank you, from a very satisfied customer.

Ford Baker

To go into a hardware store and have someone actually care to help you find something is almost like going back in time. My kids dont remember going to a small town and visiting all the locally owned businesses that thrived in the pre-WalMart era. Turner Hardware, this stores predecessor, was that kind of place, everyone in the place knew my dad by name. Its not quite that but I dont go to the hardware store as much as Dad did. It does feel like some of the old-timers hung around so its probably as close as you can get these days, especially in a big city like Dallas.

Aaron S.

Ya know, its been literally years since Ive set foot in an ACE just due to past bad experiences, but went to this one just due to proximity. Glad I did. Was one of the easiest hardware gathering expeditions Ive been on recently. The store is practically swarming with associates ready to help you so you dont wander forever. Product selection is wide and diverse, especially with fasteners. Prices are about on par with Lowes and HD. Hopefully all the stores are now like this one. If so, I reckon ACE will be my go to in the future.

J L

I use this location regularly for work. Always professional and friendly. Except today, I went in on my lunch break to pick a dog collar for my dog. I meet a small hispanic older clerk and proceed to pay for my purchase. He looks at my purchase as he begins to ring me up......asked me if the dog collar is for my wife! I asked him "What?" He repeated the same thing..."is it for the wife?" Very unprofessional and rude. Do not recommend this location.

alice ranger

I called and was put on hold for ten minutes. Finally a manager talked to me. I got the feeling he was not interested in helping me or maybe he did not know how to help me. So I called home depot. They never picked up after I was sent to their department. Really miss Turners. That was always friendly and helpful service. I did not mind the higher prices because the people,services and products were of the highest quality.

Robert Timm

The last major chain of hardware stores to actually practice excellent customer service. On Sunday they had a popcorn machine going! Love the selection of hardware and small parts cant find that anywhere else.

Steve O

Always offer most relevant items, and the service is experienced and helpful (without being obtrusive) to a degree that is often surprising. They are an anchor to the community.

Brandon Green

Great service and large selection of bolts

J L

Best place for everything !!

Brett Smith

Hard to find items here.