Rudolph Mazda East

Category:	Mazda Dealer
Address:	1301 Lee Trevino Dr, El Paso, TX 79936, USA
Phone:	+1 915-595-4321
Site:	rudolphmazda.com
Rating:	4.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed

Location

Photos 23

Reviews 4

Nicholas Moody

To start, Rudolph Mazda East treats their customers better than other dealerships we have dealt with. Normal dealerships you will walk in the door get greeted and they will immediately try to tell you what they think you need. At Rudolph they truly will take care of you and help you get into the car you need or want. To start I went with another place to get an oil change and they messed my car up. So I took it Rudolph Mazda East to their service department and met Carlos who took care of my old mazda. He listened to what I had a problem with and understood my concerns. He did an inspection on the vehicle and found that there was going to be more repairs needed other than what we identified initially. He was honest and gave us a breakdown what we needed to get the vehicle moving and how much it was going to cost, per item which other places will lump sum it. Financially this put my wife and I in a bad position with this Mazda being used from another dealership financed. At this point I could have walked away from this service but I was introduced to Lisa their sales associate who listened to my concerns. One was that the old Mazda we had was financed and needed a major repair which negated the total balance. She helped my wife and I pick which car would be the best financial replacement. Not a car that was out of our price range. This process took several hours even days but it helped our vehicle headache go away. Lisa helped us go over every detail of the finances and she spent hours of her time listening to us and getting to know us. I cant emphasis how much effort they helped right our wrong situation from the other dealership. Lastly we met Brian in the financial department to help us. They determined that our best bet would be a 2015 Mazda3 with rebates on the lot not a new 2016 car that costs thousands. But a simple car that we can afford. We were able to get the style we wanted not just placed into a car. We spend time talking to Brian determining the right course of action precisely down to the dollar amount line by line on the total cost. We could see in real time what we could afford with how much we can pay now and with who to finance. Hindsight is always 20/20 and we should have gone straight to Rudolph Mazda. The other dealership only gave us 3 options and Rudolph Mazda East showed us all the options even the what if ones. The financial decision was the best for us, not just for Rudolph. They helped us out immensely by reaffirming our faith in the Mazda name. I will highly recommend them to my family and friends for years to come.

David Hall

Service Department: Their service department is downright rude. When presenting the service department with a suspension problem, the representative that we dealt with seemed interested in making the suspension problem sound like it was MY (the drivers) fault, by saying "Well I dont know what kind of roads you drive on... And did you just keep driving the car once you noticed the shaking problem?" I witnessed two of the service employees talking to my wife in this way. But then when I stepped in to talk to them, they treated a man totally differently. Ladies? Ever worry about this type of treatment at automotive businesses? If you get a warranty through Rudolph, THIS is the type of treatment you can expect to get from Rudolphs service dept. when you need warranty work done. And I dont know if you are familiar with how busy dealer service departments can be because of all of the warranty work. But the service employees treat you as if you, THE CUSTOMER, is inconveniencing THEM, the employee! We had an appointment with the service department. We brought the car in expecting to drop the car off and pick it up after the work was done, no hurry. So we take the car in, the service employees look at it, and they say to each other "Can we even get it in today?" I am sorry, this is either poor customer service skills, or poor management skills. If you need to tell the customer "Can you leave the car here? We are busy and need some time before we can get to it." That would be a fine thing to say to a customer. But instead the customer is left feeling "Do they need me to come back another day? " So just clumsy customer service. Sales: I bought a used "Mazda Certified" vehicle from this dealer. There sales staff was super nice and helpful. All of the sales reps that we dealt with were great to deal with, and did not "pressure us" on what to buy. Their sales staff just showed us what we could afford on their lot. In all fairness though, who ISNT going to be nice when they are trying to sell you something???

Jon Gurule

Rudolph Mazda East is the best place to go if you are looking for a bad deal. It has now been a year since I have purchased my car and I found out this weekend that have messed up yet again. -started out by buying an RX-8 -as soon as I drove off the lot check engine light came on -asked them to fix it -after the initial issue I dealt with the manager Mike Rosebeary -I got the run around for about a month -each time they inspected the car they assured me it was "fixed" and the check engine light would come on the next morning -the dealer went so far as to say that he would put his family in this vehicle (I feel bad for the dealers family) -again and again the mechanics could not figure out the issue all while pressuring me as much as they could to keep that car -finally after a month of listening to them lie to me they agreed to switch the car for something else -by this time it was too late to cancel my loan at the bank -the car that was exchanged was not a bad car and I like it (Mazda 3) -I thought it would end there -this weekend rolls around and a park ranger runs my plates and tells me they are canceled -of course the plates came from the dealership. -They gave me the license plates for the car which I no longer owned (RX-8) -fortunately I got off with a warning on the plates Never have I had a worse experience shopping. I went to this dealership because a friend recommended them to me. I will never buy from a Rudolph dealership ever again and I will make sure people know the type of treatment to expect from this company. I also feel bad for whoever ended up the the 06 Black RX-8. It would be wise to pick another dealership and they are not looking out for the customers best interest.

Stephen Tures

I originally posted this review, as well as honestly filling out an opinion survey. After maybe 1-2 weeks, I received a call from mgmt asking to fill them in with more detail about the problem. Afterwards, they offered to fix the situation. Im glad to see that mgmt cares about fixing any concerns that customers have. When I came in to get these keys fixed, the support leads clearly communicated what needed to be done, gave me a good reasonable time estimate and were not rude. Perhaps my original problems caught them at a bad time, but this correct definitely helped. original review: Service center sold me an uncut key that I didnt know wasnt programmed for $70. When I finally found a place to cut it (tip: most key cutters and locksmiths wont even bother trying fancy car keys), it still wouldnt work. When I brought it back, I didnt even get an apology and was instead told that theyre too busy and that I would have to spend another $50 to get it programmed. Coming from the service industry, it was probably the worst example of self-serving and unfriendly customer service that Ive come across. Avoid this place whenever possible.