Peak Kia

Reviews 3

J

J Kirkpatrick

Beware!!! 100,000 mile warrenty is worthless!!! Shame on PEAK KIA!!!!!! Shame on Chad in Service!!! I brought my 2006 Kia Spectra in for a transmission repair. Robert (BOB) in service took my information and once he diagnosed that the transmission was having issues and needed to be replaced called me and stated that it was going to be $2400 in repairs. I agreed and brought my car in. Peak Kia kept my car for about a week and once it needed to be picked up I arrived promptly at the dealership to settle my bill. Once I was there I remembered that my Kia had a 10 Year 100,000 mile power train warrenty and the transmission was part of that warrenty. Robert (BOB) was out of the office so I had to wait to talk to someone else. I first spoke to a lady about the warrenty and she started choking on her words stating that she didnt have access to what work had been preformed on my vehicle. Her words grew more choppy once I turned her screen around and stated that she was looking right at the work and I started to read it to her. This small action made her even more frantic and she acted like shes NEVER Honored a Warranty before. She quickly stated that I would have to wait for BOB in order to talk to someone about the warrenty. After this shameful performance I inquired to the reason why I would need to wait for BOB since all of the information was on her computer. She told my to wait one more moment as she quickly scuttled off to the back. She arrived shortly after and stated that Chad was able to help me and he would be right with me. Once Chad arrived I described my issue. he was quick to try to get out of honoring the warranty by asking if I was the original owner. I stated that I was and he gave me a look of worriment. Chad quickly plugged my info into his computer which confirmed that it was still in warrenty. I then asked if this was covered. He stated that he doesnt know and that I would have to read the owners manual. I then asked if I could talk to the warranty department. Chad stated "we dont have a warrenty department I handle warranties" . I then asked why could he not tell me if my car was covered and if he would mind looking it up for me. CHAD REFUSED to look up the warranty and stated that I could ONLY be helped by BOB. i then left and waited for BOB to call. Midday BOB called me up and apologized that he never bothered to look and see if this would be covered under warranty. stating "We all make mistakes Im only human" and proceeded to tell me that they WOULD NOT HONOR THE WARRANTY (100,000 mile 10 year warranty on their power train). I was furious. I asked to speak to the service manager. Bob quickly transferred me to CHAD who the proceeded to tell me that he was the service manager! Your telling me that the guy who had no clue and refused to help me in the morning was the service manager! Chad quickly worked with BOB to give me the biggest RUN AROUND of all time. Chad finally was able to find a way to not honor my warranty by asking for all of my service records. After 9 years and moving 3 times it was impossible to come up with all of my service records. He was quick to state that without my records he would not submit my claim to KIA. These people had tried EVERYTHING they could think of to give me the run around and not honor my warranty. This is disgusting that a dealership would not even try to honor a warrenty. I guess its just easier to not help a customer and not to stand behind your products. DISGUSTING......

PH

Phill McRevis

I had purchased 2 Kias from peak in the past so when it was time to get a third I naturally went to them. Was looking to pick up a 17 Sportage SX and found the perfect car.... it was close to closing so my wife and I decided to come back the next day. By the time we made it back the Blue SX we were looking at was sold.... no worries they said they had another one coming in in 10 or so days so we decided to get that one.... We asked several times what extras it had..... as in what color interior ect. We were not told until right before closing when we were out celebrating our MIL birthday... it had brown leather interior.... what idiot puts brown leather in a blue car? I guess the same idiots that were brown shoes with a blue suit.... but I digress. So the price for the Blue SX would be just over 36k OTD so we agree to come in on Monday (it was Saturday night) to finalize the sale. We are USAA members so my wife punched in what car she wanted in their car search option online just to see what came up.... More about this in a few. So Monday morning rolls around and we show up to finalize the sale but decided we would go with another car on the lot (black with the cool grey interior) because my wife really didnt like the brown leather. As they were changing things in their system we get an Email from Araphoe Kia with info on a Silver with Cool gray interior.... Sticker of 33k and change (1k less than Peaks sticker) PLUS an extra $800 off with discounts we "earned" through being a USAA member. $600 was off the top automatically and $200 for being a USAA member. Soooooo I know Peak says very clearly on their website "well match any new kia price"... I of course didnt expect them to match the total discount but told them they should match the 33k price AND give me the $600 off I would.... Was told they couldnt do it. As I was walking out the door I informed them I would be going to buy the Kia at Arapahoe kia are they sure.... Nope cant match it!! SO off to Arapahoe Kia we go. Walked OTD with our SX, platinum coverage and + service package for just what it would have cost us for just the SX at peak ( I know Im a sucker r/t the add ons) just a bit over 36k. Dropped by Peak with my new SX to apologize to our sales person who worked hard for us and to speak to the finance guy about why they couldnt match the price. I was told that he has to follow the rules and he couldnt go that low..... Ok... So when I asked him if the statement on their website of "we will match any new kia price" was a lie I was told "I guess so".... wow. I explained to him this would have been my third Kia purchased from Peak and now they lost any of my future business.... he didnt seem to care very much. So Peak lost this sale and any future sales from me. My wife is loving her new SX Sportage and we loved the price. Peak you really should remove the "we will match any new Kia price" from your website because its clearly not true.

TA

Tara Riley

Mixed experience at Peak Kia. My experience is based on purchasing a new Soul and follow-up interactions with the Service and Sales department. PROS: - Very friendly staff, from the receptionist to Nolan Chapelle to the Service department staff. - Nolan answered all of my questions during the test drive and sale. When he didnt know an answer, he made the extra effort to discover the answer. - Nolan worked with me to purchase the car at a price completely covered by my pre-approved loan. - Chad was OUTSTANDING. Apologetic multiple times for an issue that wasnt his fault (see below), provided follow-up, and quick with a solution. **Were it not for my experience with Chad and his colleagues in Service, this overall review would be lower.** CONS: - Sean, who handled my paperwork, was friendly but seemed more interested in discussing college basketball with my friend than walking me through each document I needed to sign. - Sean and/or Nolan also forgot to take my down payment. I called the dealership back after several days to inquire about method of payment. When Sean called back, the explanation was "I guess in all the excitement we forgot to take your credit card number." - Part of the sale negotiation was installation of after-market roof rails and a crossbar in exchange for a larger down payment. I made the initial installation arrangements myself with the Service department, as I never received word otherwise about when I would be contacted. To make matters worse, this negotiation was somehow never communicated to the Sales department. I only discovered it AFTER I had dropped off my vehicle at Service AND taken a half-day off from work. Chad informed me that the parts would need to be ordered, which would take several weeks, and I would need to schedule a new appointment. Kudos to Chad for being apologetic and offering solutions while still having to be the bearer-of-bad-news. - When the rails and crossbar were installed a month later, Nolan delivered the car to me at my office but never offered an apology himself. He instead mentioned some change in internal policy about handing off paperwork to the appropriate person and "Yeah, when I saw that these were getting installed, I thought Finally!" I wasnt impressed that the primary person with whom I was working and who made the sale didnt seem more apologetic about the situation. I will continue to use Peak Kias Service department, but Id caution anyone planning to buy from Peak Kia to pay CLOSE attention to detail regarding the sale.