Apple Knox Street

Reviews 5

A

A Private User

The display on my 2-year old MacBook would shut down when the cover was moved either forward or backward. Using e-mail, I set up an appointment with the Apple Store on Knox Street to have the problem checked. I arrived an hour early and the store was packed with customers. I checked in and resigned myself to a long wait. Despite the crowd and my early arrival, I only had to wait 20 minutes. The Apple Store representative discussed the problem with me. She asked me to wait while she consulted with a technician. She returned about 5 minutes later saying that a quick diagnosis narrowed the problem down to 3 likely possibilities that could range in costs from about $40 to $400 and anywhere from a day to several days to fix depending on the availability of parts. I provided a $400 authorization for the necessary repair. I live in Rockwall (about 45 minutes from the Apple Store). I was home less than an hour when the store called saying the MacBook was repaired and ready to be picked up. The total cost including labor was $39.07. My daughter who works nearby picked it up on her lunch hour the following day. In summary, the Apple Store representative who served me was friendly, courteous and knowledgable. The technician who made the repairs and called to say the MacBook was ready for pick-up, explained to me what the problem was (a frayed cable) and the costs involved. Like I said, I had authorized upto $400 and was charged $39.07. That says a lot about their honesty and integrity. I strongly recommend the Apple Store on Knox Street to anyone who has an Apple product in need of repair. My experience was highly satisfactory.

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DE

Dennis Foreman

I think its great! Ive been a Mac owner since the 128K original, and, a PC owner even longer. The Knox street store is less than a mile from my home; Ive used it exclusively for service and questions on my Mac gear since it opened. Compared to service and information available for my PCs, the Apple Store/Genius Bar approach is superior. Yes, you must plan slightly ahead to make an appointment - given the demand for this FREE SERVICE how could it be otherwise? As a business client, I once paid a small annual fee and registered for priority. Dropped that after a year because of the rarity of failures with Apple equipment; Im quite content with the regular Genius Bar appointment system. I note that many of the complaints here are that no one speaks to them. I find this difficult to credit. When I walk in to Knox Street Im greeted immediately and a form of triage takes place: why Im here, what I need help with, where to find it, who to talk to next - all get covered quickly. They will even leave me alone if I tell them Im just looking and want to browse - priceless! BTW, every Apple Store employee at Knox Street is observably engaged in conversation ALL THE TIME. If you, a customer, arent getting to speak with one, you yourself must be avoiding conversation. Apple Stores and their free Genius Bars are superior retail and service ideas. Knox Street is a great example of one. Think different? Check out the "milling throngs" at rapidly emptying Best Buy locations. While there ask for a FREE analysis and discussion of your PC problem at Geek Squad - you arent likely to be pleased.

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SA

Sarah Gennett

Ive been to this location a dozen times in the last 6 months and every time has been incredibly helpful. Half the time its for issues for my boss, the other half is for me, but regardless, It is all a very positive experience. Specifically I want to mention Ben. Hes the lead genius and is amazing. Hes helped me multiple times and each time shown patience, humor, and honesty. He always has a smile on his face regardless of how many questions I ask. (And I ask a lot of questions.) Im incredibly thankful though that he also doesnt wait for me to ask all the right questions. He actually volunteers information and has answered my questions before I ask them. He gets why Im there, the problems Im having, and knows the direction to take saving so much time in the process. So AWESOME!!! Ben is basically the reason I come back to the store. He keeps my boss happy, which helps me and makes me happy, and helps his co workers by explaining information so they also know for future references. I bought a new MacBook Pro with retina display tonight and he gave me all the tools I needed to make sure Im successful on my own. He even took the time to write down a few steps to take for something else I asked about (that totally isnt necessary but simply makes me feel better about my laptop security) and he did it happily. Laughing, cracking jokes, and high-fiving me afterward. I am ecstatic about several things he showed me tonight on my computer that will make my life considerably easier and more convenient for both personal use and for work. I cant wait to get it set up. Ill definitely be back.

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KE

Kevin Chen

I went in after making an appointment and still had to wait 15 minutes. I asked the check in guy if I was going to be helped and he said there were two people in front of me. Naturally, I was already annoyed. Then finally after the technician after me failed to help two people next to me, he came over. I told him my display was broken and that the pixels were blurred and that I was told when I bought the iPhone that any problem, aside from loss of the iPhone, would be covered. Then he said that he I needed to pay 79 dollars because I had cracks on my screen that led to water damage that lead to my broken display. I told him that they couldnt prove that the display was due to any water damage, and it wasnt as far as I know. Then they continued to tell me that if my phone was not cracked, they could replace my phone for free, but since it was they had to charge 79 dollars. I didnt come in that day to get my cracked screen fixed! I came in to fix the jumpy display fixed! I realized the person who had sold the phone to me LIED by telling me anything would be covered aside from loss. Apple is a terrible company that tells its sellers to lie to its customers so they will buy useless Apple Care. Apple Care only covers anything that is in "perfect" condition and any issue that was caused not by the buyer, but by the company itself. If I knew this, I would not have bought it in the first place because obviously, if the product is broken because of Apple itself, they should replace it for free anyways! APPLE IS A SCAMMING COMPANY.

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JE

Jennifer Harmon

I was pretty leery of going to any of the Dallas Apple stores because some of the reviews are down-right scary. I moved down from Iowa and our Apple store was the picture of Midwest kindness so I was nervous. When reading reviews I picked the Knox store simply because it is closer to where I live. I made an appointment a week before going in and was surprised by how many openings there were for the Genius Bar. When I arrived I was greeted promptly and asked to sit at the Genius Bar. Within 5 minutes a Genius met me and went through my problems, ran some tests, all while being witty and polite. When the tests proved my computer needed repairs, I was asked if I had my things backed up (I didnt because I couldnt with my specific computer issues). Since I hadnt, she ran another test to see if anything was wrong with my hard drive and offered to fix my issues at the store so my hard drive wouldnt be erased. A few days later I got a call (from the same Genius) that my computer was fixed. When I went to pick up my computer I was once again greeted promptly, sat at the Genius Bar for a couple minutes then the same Genius brought my computer to me. Everything was fixed and my computer was clean. All of my fixes were covered under my Apple Care warranty, otherwise would have cost roughly $300. I was very happy with my experience and am unsure where these horrible reviews are coming from. Hopefully they were the exceptions. My only complaint is that parking sucks, but that was no surprise.

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