Sutherlands Lumber

Category:	Lumber Store
Address:	4041 S Staples St, Corpus Christi, TX 78411, USA
Phone:	+1 361-854-6462
Site:	sutherlands.com
Rating:	3.3
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–6PM

Location

Photos 30

Reviews 15

Carolyn Hill

I am a petite woman with small muscles. We were working on a home project that was going to require painting. I needed to get about 6 cans of paint shaken. Some were purchased by a previous owner of our house. So they were bought at multiple locations. I also needed some painting supplies and some paint samples for another separate project (Im not particular about where I purchase paint and thought I might as well get it at sutherlands while I was there).I drove to sutherlands, went and got a cart, loaded all the paint up, went inside and asked for help at the paint counter and waited 10 minutes for assistance. When an associate showed up, I asked if I could have the cans shaken (I had in mind to shop while they were being shaken). I was refused this service, being informed it was company policy that they could not shake them there unless purchased at sutherlands. I left without getting the supplies or samples, as it is easier to shop while the paint is shaken and I might as well do that at one of sutherlands competitors. It was a pain to have hunted down a cart, lifted all those cans twice and to have wasted time. Sutherlands has two major competitors in town, as well as steeper prices on many things and an inferior garden section to competitors. At this point, the only thing setting it apart could be customer service but as demonstrated, that pales in comparison. Sutherlands management, you may want to re-think your policy as many people who go to get paint shaken are interested in purchasing paint supplies as well, as almost anyone who hasnt used the paint in a while (as needing cans shaken would suggest) also needs new supplies (brushes, trays, drop cloths, rollers etc) and if only youd shake cans from other suppliers, youd be increasing your sales of paint supplies as well as improving your customer service. Also, your competitors have a much broader selection of paint colors so they most likely have many more paint customers. If all of those customers know they cannot come to you to get their cans shaken because they were purchased at a competing store, theyll purchase their supplies elsewhere as well. But, since your paint counter rarely has any line, if they know they can come to you with cans from other places, not only would it be more convenient for them in terms of wait time (if youre quick to assist them), but they might also purchase their other home project needs while they are there. Just a thought. Customer service go s a long way.

Juan Aparicio

I bought staff for $68.15 (paint, brushes, 2 paint cups plastics, a potaroller paint, and a blue paint tape) and I paid with a check. I did not use the cups and the portaroller, all that for the total amount of $5.00. I was not going to returned because I was going to spend more time and gas. Six days later a friend told that if I want to go with him to Walmart, the one that is near Sutherlands, I thought that I could take with me what I was going to return. I read my receipt and I was on the right date for returns, right for what I was going to return, nothing about checks. I went to Sutherlands, on Customer Service they told that they can not return my money because they need at least ten days to clear the check. I told them that nothing like that was on the receipt, they just answer that is their policy. By the way, I paid attention that the blue tape they charge $ 9.99, Home Depot $6.99

Richard Ortiz

Wow !!!! Sutherland doesnt honor their product returns. Very disappointed!!!! Were remodeling a restaurant and we purchased a toilet from them and the tank was broken. I went in to return it and they THEY WOULDNT EXCHANGE THE TANK !!!! IF YOU CANT stand behind what you sell get out of the business!!!!!! SUTHERLANDS CORPUS CHRISTI!!!!

John Harless

Management here is great. Just like any other place there are good and bad employees. Just learn to look for the good ones. This place is so awesone, they even help out homeless/stray/abused animals and allow charities to hold adoption events here.

Miguel Cortez

Customers service desk Rachel has no biz working at that front desk she so ugly rude so unpleasant and abrupt ill mannered her rudeness will make customers never go back get here out.

Charles Benavidez

When u call them and they put u on hold nobody ever gets back on the line they just make u listen to dumbass ads

Tyler Yesh

A little pricey but good selection of country western decorations and home improvement items.

mark roberts

Love there products, and personal is wonderful, in Corpus Christi texas & Alice texas.

Belinda Gonzalez

Love there products, and personal is wonderful, in Corpus Christi texas & Alice texas.

SLAVOICH LATHERBEARMT

worst customer service by phone 12 minutes and counting for 1 question!!!! BEARMT!!!!!

Wayne DeFonso

25 min on hold and no one ever picked up. Customers service needs to be better.