SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	877 NE Alsbury Blvd, Burleson, TX 76028, USA
Phone:	+1 817-295-0638
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 8

Reviews 8

Dusty Elmore

I love Sephora but Ill start going to Ulta from now on. I bought a lip stick at the Sephora in the ridgemar mall last weekend and when I got home, it did not suit me so I went ahead and returned it last night. Well, I went with my sister to return it and the lady who was helping me with my return said "yall look familiar, were yall in here last weekend?" I said no we went to the white settlement one, as it said on my receipt. So she continuted to say "well we had cameras on the 2 that look like yall" and I was thinking where is this going? And then she said "we watched them in our meeting on still pictures". She was accusing us of stealing... But I was thinking okay maybe she realizes because 1. I used a debit card to buy my lip stick so why would I steal...? And 2. I had a receipt, it wasnt us. No. The store associates made it so uncomfortable for my sister and I. They stayed on us the whole time and did not stay further than 2 feet away from us while we shopped. I wanted to look around a little bit longer but I really just needed to get out of there because of how uncomfortable it was getting. Im also not a very confrontational person until I am pushed so I did not say anything or do anything to cause a scene. After I left, I called the JCP manager and made it aware of what happened to them. Now I want other people to be aware of it. Ill now be doing my makeup shopping at Ulta.

Amanda Granado

So i called this location, to ask a question to see if i could get a sample of a product before i actually make the purchase not cause i can not afford it, but to actually make sure it is a match of my skin tone and is what its said to be and Patricia was just rude she seemed annoyed of my question and didnt properly end the conversation she just hung up! I myself work in retail and customer service is everything, && if an attitude is what you wear all the time find another job!

Ronschelle P

I have an Awesome Color IQ with Amber! She was very sweet when explaining the process of how to find the right foundation for my skin, and really understanding what kind of makeup would be best for me. She as patient and with my bubbly personality and her very kind personality, it was a blast! I also bought products there and will definitely be buying more! Im a beauty insider, but would love to be VIP. I love Sephora!

James&Pilar Gomez

Is there ZERO Stars ?!!!! (Thats my rate Ill never return to this location anymore ) I asked the lady if she could help me to find my match , she didnt care to help or to move . Its not the first time they treat customers like this .

trisha brodeur

Girls are rude as can be, dont know what theyre talking about, dont make you feel welcomed, and follow you around like youre going to steal, I cant stand this Sephora! Save your time and order online

Gavin Martin

Ridiculously rude customer service. Sephora has lost a customer due to this location. Was told the management from here would respond to my concerns....not a peep.

araseli munoz

Ive had the worst experience at this store very Rude ,very unprofessional Staff. Sadly this sephora is the closest to my home with out driving to a mall.

Verenice Galaviz

I loooovveee ❤britneee!!! She did my make up for my baby shower and she is AMAZING!!!! GREAT GREAT SERVICE!!