SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	11200 Lakeline Mall Dr, Cedar Park, TX 78613, USA
Phone:	+1 512-257-1177
Rating:	1.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 3

Reviews 12

PFaith Rod

I dont like to post negative reviews but my experience at this Sephora (affiliated with JCPENNEY) was so poor that I can only hope it will somehow help future shoppers. Because I have rosacea I must be careful about the foundation I use, but the sales associate was very kind, helpful, and willing to give me a sample of two different foundations to see whether it would cause me to break out. I had every intention of returning to purchase the product if it worked well, as I was planning to wear this for my daughters wedding. However, when the manager (Brandy) heard about the sample (apparently the sales associate had to request the sample from her), she only allowed enough of one to cover a small portion of my face if even that! She was so rude that I put back the other items I had planned to buy. I have shopped at Sephora in the Louvre in Paris, and even there I didnt encounter anyone with the air of superiority that this woman exhibited toward me. I will never shop here again, although I would like to reiterate that the young lady that initially helped me was a real gem.

eli york

I came here yesterday to search for products, there was only a woman working the cash register and I asked her if she knew if the mascara was waterproof, she said no and charged me. I told her i wasnt going to buy the product and she looked at me with a mean face. I asked her if she could give me two samples to try to see which one was better, she told me she could give me only one because that was the limit at the store. how you supposed to decide which one you want to buy if they only give you 1 sample? that is messed up. I will be going to another sephora location cause this one is horrible and they threat you like you just want to steal or you just want free stuff. I told her that it said that i should be coming 2 weeks before my birthday to get my birthday gift, which is in april next week, and she said no, you should come the month of your birthday. Really? why they hire people that mean!!!! I just cant believe it.

Anevey Chavez

would give 0 stars if i could. rude girls watching you like a hawk. no respect for teens shopping around. i have rosatia and break out easily so i have to look around A LOT for certain foundations and skin care. i was there about 30 minutes with my older sister. they watched us like a hawk,followed us around like we were trying to steal something. its kinda hard not to take it to offense and not think their being rascist when youre a mexican american and their following you around acting like youre a criminal or thief. DO NOT COME HERE. i suggest somewhere else. horrible employees here

Izzyhime

I would like to say that Ellie (sorry if I misspelled it!) who works here is a total sweetheart, and her advice was awesome. I have never worn makeup and do not know a single thing about it. I came into the store with my sister and she assisted by putting on some skin stuff, and eye color for my eyelids, and listened to what I liked and was very helpful. The stuff I bought was pricey but it is for my wedding so, I definitely think it was worth it.

Yadira A

As another review stated, its best if you go to another Sephora location. This location is just terrible, they limit the number of samples you can get, the give you tiny samples, they follow you around like youre stealing, they dint follow the return policy listed on the Sephora website, and they yell a little girls who are with their mothers who even dare to swatch a product. Avoid this poorly managed store.

Megan Forbes

awful service the women who work at this location dont know what customer service is. they treat people like their stealing or they laugh at their questions. ALSO their policy about how many samples you can have is false your entitled to three WITHOUT purchase but at this located it one sample then you have to buy something to get two more.... its never been that way NEVER

tragica

went there today and the service was horrid. I went there with my friend today and the only women working there at the moment left the store when we were leaving just to scream at us. she probably thought we were trying to shoplift but all we did was look around at the products. if you want great service and kind workers I strongly suggest the sephora on Great Hills.

Andrea Hughes

The staff have generally been very helpful and friendly when Ive been in this location. They do have a slightly more limited selection than the Domain location, but for a quick stop to grab your big go-to products its perfectly satisfactory.

Mckenzie Johnson

I was in Sephora and I ask how to do eyeliner and the lady in the store looked at me and laughed and didnt help at all . To my word for them just help your customers please

Nicole Salomani

I have tried this store at least 4 times. Each time the customer service is awful. Messy store. Never has what the website says is in stock.

Kyle Mueller

Dirty and out of stock of a lot of stuff

Stephanie Vuong

rude service