SEPHORA

Category:	Cosmetics Store
Address:	3811 S Cooper St #1102, Arlington, TX 76015, USA
Phone:	+1 817-375-0070
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 13

Reviews 11

Edith GM

i usually dont like to ask anyone for help because they are smart asses. they dont try to help you. they pretend you to know already so i just wonder why are they even there? then asking you if you need help and if you ask for it they are like almost rolling their eyes at you for asking questions. i told them i was trying to find and eye shadow base/primer. the lady with the short grayish hair about her 20s and wearing pijamas(looked like) and old uggs said "which one?" i told her "well im not sure but the outside was green".. then she starts asking her coworker she was talking to if she has seen an eye primer in a green box. then she starts asking LOUD.at her other coworkers across the store if she has seen an eyeliner in a green box. so i walked away totally ignoring her. never felt so embarrased. Im not an make up pro or know it all about what where and how to use makeup beside the basics. i went here to see if they could be of help but NO. Youtube is more informative and helpful than this annoying patch faces. If you go there dont expect a good cutomer service or help.

April Canalu

Went there Saturday just to look around, swatch some products I was interested in. Came to notice that they have SUPER bad customer service! This lady with grayish white hair probably in her 20s was just following me and my friend around! We clearly were not going to steal anything, we had bags of shopping throughout our day. She was just following us around and looking at our hands to see if we got something! This made me terribly mad. Then she called in someone else to look at us. I was very disappointed to be confused as a malecious person. We were there just to look around when this lady totally upset our mood. She should be fired as being prejudice, she didnt even ask is for help.This Sephora needs to have better employees that are actually trying to help you and not just following you around. I would rate this 0 stars if I could for customer service. NEVER SHOP HERE.

Maggie Garcia

i never write reviews but i have to do it this time, hopefully they do something about their terrible service. i was wanting to get my color iq done so i had to ask 4 diff people until someone finally decided to help me. then once the "makeup artist" was doing my makeup she forgot to tap off the excess powder and when she put the brush on my face the powder went allll up my nose and i felt like i was inhaling poison, it was horrible. then the girl didnt even finish, she asked someone to take over for her bc she only had 10min left on her shift. in a way, it was good bc she really didnt seem to know what she was doing, but it was still a bit rude. the only reason im giving 2 stars is because i ended up buying things i really liked, no thanks to the help though.

Brown Mocha

I needed help last night Im not to fimilar with saphora so end up needing help. So I asked 2 workers and none of them knew, so they pointed me to another worker. She was a tall black girl with big curly hair, and I tell her Im looking for a bronzer.. she takes me to the most expensive bronzer in the store and she is talking loud.. I said Im not used to all of this stuff. Do you have something cheaper.. she frowned her face and was talking Loud again..Cheaper! Naw this is all we have.. I said alright and she walked away..So Im still in the store looking for a bronzer and these workers including the girl with the big curly hair are in a group talking loud.. I really wished somebody wouldve helped me because im still looking for a bronzer..

A Private User

I recently visited the Sephora store (not the one inside of JC Penny) and the customer service I received was terrible. When I entered the store, my sister and I were not greeted and they were standing right at the entrance. I was looking for a specific type of lipstick and needed some assistance. The employees were standing together talking and I felt that I was bothering them when I asked for some help. When I asked one of the girls who worked there about the lipstick I was looking for, she walked me over and said, "This is all we have" and walked back to the group of employees and continued her important conversation... Rude Rude Rude..

A Private User

Rudest group of ladies Ive ever met, even if I am 19 year old teenager they fail to greet me but greet a middle age lady behind me instead and ask her if they could help her with anything. Proceeds to follow me around the store as if I was going to steal anything. I dont know whats with them and giving me these nasty looks every time I walk in the store either. I have never felt so intimidated to walk into a store before, too bad this is the only sephora available in the arlington area. Get some new management and teach your workers to smile. Whats work is work, your customers appreciate a smile. I am so flustered.

April Dean

The is overly rude and inconsiderate. There is a product I have been patiently waiting on to become available again as it always sells out. Finally it did, I called the store, they had it- but O.T. (the manager) refused to hold it for me until I got off work. I offered to pay for it over the phone, she said no. As a REGULAR (and I mean REGULAR) shopper there, I was really disappointed with her lack of care for her customers. I did however call another store and they were HAPPY to hold it for me until I got off work. THANKS FOR NOTHING OT.

Allison Bogmenko

I dont understand the poor reviews for customer service. I went in last night and everyone was so helpful that I walked out with a face scrub and mask, eyeliner, and some lipstick along with samples and they ordered what wasnt in stock for me online with free shipping to my house. The makeup artist also put makeup on me perfectly. Love this location and the one inside JCP Walked over there and grabbed the NARS blush palette I wanted that was out of stock there and online inside the JCP! Sephora you did it again!

McKenzie Williams

My mom and I went to the store a couple of weeks ago the first girl that asked if we needed help had blue hair and was no help at all, she clearly did not want to be there! and she only asked us if we needed help because of the confused looked that was on my mom face. We finally came across 2 workers, that were so helpful and they werent put out when we asked for a sample! I would have given them 5 stars if it wasnt for the girl with the blue hair.

A Private User

The store manager was extremely rude to me tonight when I came in to exchange a few things that I did not like, I am a V.I.B. level shopper and if this is how they treat any of their customers then I can just as easily take my business elsewhere. I will still go to the NorthPark location because they are much nicer but this is just another example as to why The Parks at Arlington is losing business.

Jessica Tremillo

Terrible service. Waited 10 minutes for someone to approach me even though there were two or three associates free ad taking amongst themselves. When I finally got someone to help me, the woman was very short with me and spoke to me the entire time without making eye contact. Never going back again. Youre better off going to the Sephora boutique inside JC Penny.