Bayshore Chrysler Jeep Dodge RAM

Reviews 3

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Eddy Guerra

Very Bad service department....On October 1, 2013 I took my wifes 2012 Jeep Sahara for an oil change at this dealership. I did not purchase this jeep at this dealership but since I had recently moved to the area I figure I keep it local and take it for an oil change to the local Chrysler Jeep dealership. I never imagined it would be the worst day in my life. I take pride in buying new vehicles and taking them to dealerships were they can be serviced and do the routine inspections needed to keep the vehicles value current. But on this day that pride I had in taking the vehicles to a dealership came to an end with the experience I got with this dealership. After getting my jeep back from an oil change I went to drop off the jeep back to my wifes work. After I left my wifes work she would leave her work to pick up my kids from school. After driving the jeep not even half the block she told me the oil light came on and then the jeep started to make knocking noises. She told me she felt like someone had done something to her jeep and felt hopeless and could not do anything about it. She drove back to her work and called me and then called the dealership for answers. The dealership told her not to drive it and that she needed to call the roadside assistence to have the jeep brought back to their place. By now I get wind of what just happen and I put two together and assume it had something to due with the oil change at the dealership. I was upset that my wife was going through this and I could not be there because I was on my way to work. I was also upset that the dealership would tell her what she needed to do INSTEAD of the dealership taking charge and them making arrangements to pick up the jeep and then personally going out there to speak to her and assure her that they would get to the bottom of the situation and that didnt happen until my wife got mad and let the dealership know how she really felt. It was determined that the tech had put a double seal on the filter which caused the oil to spill and causing me to have the dealership wanting to put a NEW engine on the jeep. Now to some people this would be the solution for the dealership to replace the engine but to me that is not the case. I really feel that I got cheated on this. The jeep is not the jeep I onced had and I dont know what to expect if I was to have them put in a new engine in the jeep. I dont know if this gesture would completly be the solution . The jeep has to have a new engine put in it becuase of a stupid mistake and now I am stuck with a jeep that pretty much lost its value and now it is worth alot less then what I owe on it. I take pride in taking extra measures so this jeep and my other two vehicles hold their value. I feel cheated and hopeless that that was taking away from me. I am somewhat speechless and I am very angry. I will be consulting legal representation to look into this matter and I want the owner of this dealership to contact me so that I can speak with him on this matter. I dont want to talk to the service manager, I want to talk to the owner

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Shay Jackson

My husband and I initially chose this dealership because of the great reviews. My husbands 2010 Challenger had a timing chain recall on it that needed to get fixed. I dropped my husbands car off last Tuesday. Its supposed to be a 4 hour job that ended up taking 2 days, but we were told that before hand and we didnt want to bring it anywhere else. Heres where the issues really begin. We picked up the car Thursday evening the car was complete, everything was good and came straight home. It was dark so my husband didnt look under the hood. Friday, he checked it briefly and thought it might be leaking fluid and noticed the coolant fluid was low. He took it to work on Saturday and put it on a rack and there was a noticeable coolant leak and it was leaking on the engine and from the bottom and his reservoir was extremely low. He called me immediately and told me what was going on. Immediately, I called the dealership and was immediately told that someone had been in the engine and bolts were broken and had to be replaced and there was a leak already. WHAAAAAT!!!!??? So, is this the line you give everyone who has a complaint because you didnt even know who I was when I called? On top of that, as many times as we called and checked on the car and even when we picked the car up, no one...I mean no one said anything about the vehicle having issues and neither is any of that on our paperwork. For her to say something like that after the fact is beyond me, plus my husband is so anal about his car that he knows it inside out and hes a mechanic and every chance he gets at work, his car is on the rack. If there was already a leak, my husband would have known about it. I would have known about it. On top of that, before we had taken the car to the dealership we physically checked the entire car. All fluids were full already so nothing needed to be added and theres never been any leaks of any sort. Anyway, the service rep (dont want to put her on blast), said bring it in and theyll look at it even though it was supposed to be leaking already. This morning, I dropped the car off. She proceeded to ask me if there was still a warranty on the car so they knew who to charge. So I am thinking that she still doesnt know who I am! So now I am really aggravated, so I just called my husband at work and asked him to speak with her and when he called, she never asked him for the warranty information plus he said he got hung up on twice. As of now, I am really questioning whether or not it was even a good idea to bring my husbands Challenger there the first and second time. At this point I dont know what to do.

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Jennifer Derossett

My husband and I were involved in assisting his 19-year-old daughter, a first-time car buyer, with her purchase. The experience began very poorly, but was redeemed by a gentleman named Nasa in new car sales. Nasa was honest, attentive, and very professional. Unfortunately, this whole experience began Wednesday, August 9th, with salesman Joe Grable. My husbands daughter and her 20-year-old fiancee were referred to him because he was someones "family friend." She was interested in a 2014 Ram Lone Star edition with 65,000 miles on the odometer. Considering her inexperience with vehicle sales, we advised her to offer a deposit to hold the vehicle until we were available to assist her with the process. She did, and the four of us met with Joe on Saturday, August 12th. It was immediatley obvious the he was trying to take advantage of an inexperienced buyer. He was unprofessional, chauvinistic, insulting, confrontational, and blatantly lied about a number of things even when we proved to him that the information he provided was inaccurate. He was quite intent on maximizing his commision by selling her a used truck - a used truck with body repairs, leaking gaskets, hail damage on the roof, significant gaps in service records, concerning prior electrical warranty repairs, a cracked windshield, an overdue 60k mile service (to the tune of nearly $600) and the nasty, headache-inducing smell of smoke in the cab. When she decided against this vehicle, he directed her to another used Ram Lone Star edition (admittedly in much better condition) with a price near that of a new one. When we inquired about comparably priced NEW Lone Star edition Ram 1500s as an option, he lied and said there were none on the lot and that the only Ram available at a comparable price was the Tradesman (i.e., work truck edition). Being much less ignorant than Joe assumed, we ventured to the new car lot and found another salesman (Nasa) who actually put our needs ahead of his own and found several fitting options for her. As a result, our first-time-buyer left in a sound financial position with the beautiful 2017 Ram 1500 Lone Star that she absolutely LOVED.