Community Honda

Reviews 3

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Dani P.

These guys are a big fraud and use cheap sales tactics to cheat customers. I had the worst experience in my life at a car dealership! I found a deal listed on their website on 7/10/14. It was for a used Honda accord SE car (22K miles) for 16,000. Not any extraordinary bargain deal but a reasonable one (I ended up finding a better deal any way for the same model and trim level). I called the number listed on their website at around 4:30 PM on 7/10/2014. A lady named Sherry from their internet sales department picked up. I asked her if this car was in stock and gave her the stock #. She looked for a few mins and then told me that the car is still in stock and asked me if I would like to come see it. When I expressed that I would like to come see it today, she gave me an appointment for 6:00 PM and told me to go see Sergio or Kevin, her “Internet Sales Managers”. I drove for 1 hr and 15 mins, all the way from Stafford, TX to their dealership in Baytown, TX. I got there exactly at 6:00 PM. When I entered the dealership, nobody came to greet me. A couple of sales guys looked at me but nobody greeted me or asked me if I needed help (a common courtesy shown at most dealerships). Since, I had left for the dealership right after coming home from work, I was dressed in business casual and did not look like a bum at all. So I found no reason for them to behave in a rude manner like that towards a serious buyer. Anyways, I looked around for a bit and spotted the front desk. I walked up there and told the lady sitting up there that I am here to see Sergio or Kevin and that I had an appointment for 6:00 PM. Instead of responding to me, she told me to hold on a second and went on to answer her phone. When she was done with her phone call, she announced Sergio’s name on the intercom. A few mins later, Sergio walked up to me and introduced himself. I introduced myself and told him that I had talked to Sherry in the sales dept. and that I am here to see the 2011 Honda Accord SE. He mentioned that he has gotten my file from Sherry and took me to his office. Then he stepped out for a few min and then came back with a bunch of papers (supposedly my file). Then he proceeded to tell me that they don’t have the car in stock and its been sold. So I asked him when was it sold and he told me that it was sold on Monday night (7/7/2014). 4 freaking days ago! I told him that I called about an hour and half before coming and I was told that this car was in stock and you are telling me that it was sold 4 days ago. I told him that this bullshit and that they are using these cheap tactics to lure customers in and then rip them off. He tried to make me look at other cars but I told him that I drove 1 hr and 15 mins to see this car and if they don’t have it in stock, I am not even talking about anything else. He still said that he doesn’t have the car in stock so I stormed out of the dealership and went home. Upon reaching home, I checked their website again and the car was still shown on their website with the same price tag. Today (at the time of writing this review), I checked their website and the car is still there. I also asked my friend to call them and ask them about the car and they told him as well that the car was in stock and he should come and test drive it. These guys are fraud, untrustworthy, and dishonest people. They will tell you lies to get you in their dealership and then try to rip you off by telling more lies. A customer with not much experience will easily fall into their trap. I would suggest to avoid buying from them altogether despite how enticing of a deal they present. That is the only way they will learn to quit their fraud ways and do business honestly.

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Lisa Thompson

We purchased a part from this dealership to install on a vehicle. The part was installed by a certified master mechanic, yet it did not resolve the issue. The mechanic removed the part and we took it back for refund/replacement. The parts manager advised that parts cannot be returned or replaced unless they charge us to test the part and charge us to put the new/replacement part on the vehicle. I found that an unacceptable response, so I asked where that policy was written since it wasnt on the receipt nor had it been posted in the parts department where the part was purchased. She said she would look for it and let us know. Subsequently, we spoke with her manager who reiterated the phantom policy of not issuing refunds/replacements, but agreed to do us a favor and replace the part. The new/replacement part was put on the same vehicle by the same certified master mechanic and the initial problem was resolved, EXCEPT we incurred an additional labor charge from the mechanic to reinstalled the part. We call the unhelpful folks at Community Honda, who 4 weeks later, still have not found the return policy, to request a refund on the 2nd labor charge since the defective part wasnt our fault. Jim Wazzinski stated they can warranty their part (which, initially they didnt want to do), but they cant warranty someone elses work (referring to the mechanic who installed BOTH parts). He said, for all he knew, the mechanic installed the part wrong. However, anyone who allows common sense to prevail can clearly deduce the part was bad. My position is Community should take responsibility for the expense incurred as a result of selling a defective part, a part they acknowledge was defective by replacing it. The most Jim would do, however, was to agree Community should review its replacement and refund policies and ensure it is visible to customers. Gee, thanks; it only cost ME $475 for Community to review what most responsible businesses already know and do.

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Cyrus V. Bharucha

My 83 yr old father and 72 yr old mom were in the market for a new car - Community had what they were looking for at a good price. Because the dealer was so far away, we called in advance, advised re their age and the difficulty of driving so far and asked after all the details of the car. After being assured over and over again that it was in immaculate condition, they made the trek over. En rte they were told that the tint job promised as part of the deal had not been done so they would have to return the following week. Needless to say, this caused discomfort. When they arrived they saw the tint was actually done (the salesman did not know what he was talking about) but there was a star in the windshield and the radio and nav did not work. No one knew how to unlock the radio/nav - and they dismissed the problem entirely saying "well, it worked earlier today". My brother had to figure out how to unlock it. When they were asked about the star - Community argued over it wouldnt provide an allowance to fix it. When pressed they told my 70 yr old mom that she had to return the next week to get the car if she wanted it fixed! Why not arrange for a contractor in Houston to do it? Why not knock off a few dollars and allow them to fix it themselves? No - they gambled that the old lady wouldnt want to return. To frost things off, the salesman constantly complained that he had been "thrown into" the deal by his management, that he had other customers waiting, he didnt know the product at all, and he had a really bad attitude. Management did not once intercede and it made for an unpleasant experience all around. I would NOT rec dealing with this dealership - they displayed all of the stereotypes of the bad used car dealers of old time. Treating an elderly lady like this is just wrong.