Patterson Nissan

Reviews 3

BT

BTK 318

save your time & money and go somewhere else. service after the sale is horrible. bought a silverado from them about 5 months ago. a month after purchase my engine started to make a knocking noise on the way to work. called them and explained what happened, they said to bring it up there. a week and a half later i havent heard back so i called. i was told that the engine was all but locked up and had to be replaced, would take about a month to fix. a month later still havent heard from them so i called back, engine went from being all but ruined to small oil leak. (big difference) Was told then would have it back at end of week. two more weeks later still no word so i called the owner and explained what was going on. explained to him that wasnt pleased with the truck having problems so soon after purchase and would like to get something different. i had only owned the truck for little over a month and they had it for pass month and half. was told to wait until truck was fixed and then we would sit down and discuss options, that they had dropped the ball on this one. finally got truck back, on dead empty, ask to speak him again and was told that he was at lunch, called the next day and he was out of town for the week but would leave a message. a few days later got a call from gm (i think) explained to him what was going on, this is on a friday. was told that he would look for some potential vehicles in general price range and get back to me on monday. a week later i still havent heard from him so called him back. he said "sorry, should have called you, couldnt find anything in your price range". i asked him what should i do? look for myself online? he said yeah, to get back with him if i seen anything. Well i found multiple vehicles in the general range. first two i inquired about was told that they had already been sold. third one was told that it was going back to auction. fourth one was told it was out of price range. it was 4000 more than the truck i bought, i guess they werent able to come down to try to remedy the situation. aggravated for having to initiate every phone call and feel like getting blown off, decided i would just try to keep the truck. truck sat in my driveway for a few weeks because i didnt want to put additional miles on it (thought i would be in something else). started to drive truck again and noticed the engine making another weird noise. took a video of the noise it was making a sent it to them. told them i didnt want to drive the truck if it was something serious. a few days later still havent heard so called them back again. was told to bring to my local chevy dealership that it should be covered under factory warranty. thanks for the service, if i would have known it would have been like this i would have spent my money somewhere else. horrible communication. they actually called me to schedule a oil change while they still had my vehicle for that month and a half. i know this doesnt happen to everyone but i was very disappointed.

MA

Mandi

If you decide to use this dealership to purchase a new car... beware. I recommend you avoiding Danny V (sales guy) and Jose Rodriguez (Finance Manager). They promised us they would honor a deal we had previously discussed only to do the bait and switch method when we arrived. They showed us one new SUV that didnt have an A/C that worked. The second they tried to sell us turned out to be a demo with 1281 miles. They made it seem like it was a new car they found in their inventory. When we walked up, there were bugs on the front, crumbs in the interior and then we noticed the miles. New does not equal demo. They also make buyers initial pieces of paper stating they will buy based on numbers they scribble on a page throughout the negotiation process in an attempt to make you think youre held liable to them. However, its all a hoax. I feel sorry for people who fall for that. They refuse to negotiate with you until you initial their numbers, statements, etc. Its a waste of time because they cant legally hold you to those numbers and its all a mind game. They spent more time being difficult and asking us to initial things than working on the numbers. In the end, they asked us to write down the numbers we wanted for the car and trade in order for us to purchase that day. Jose then came in to speak with us. He made it seem like he would honor the deal. We discussed delivery, tinting the windows, oil changes, etc. as if they truly wanted to make the deal work. Despite Jose acting like he was going to make the deal work, he made snide comments here and there towards me because I wrote on their negotiation paper that everything was negotiable and I was agreeing to nothing despite their handwritten agreements. Minutes after Jose leaves to act like hes putting together the deal, Danny V comes back with numbers and they werent even close to what they said they would honor to earn our business. In return, we walked out and never looked back. Dont waste your time with them. Drive to Rockwall Nissan where they will make you an incredible deal and everything is first class. I now have a brand new car, with no previous mileage and a low payment. Trust me, its worth the drive to Rockwall Nissan!

RO

Robyn Nettles

My husband, & I have dealt with Patterson Nissan in Longview, TX, for EVER it seems. We have dealt & traded more than about 7 or 8 vehicles with this establishment, & most of them have been with Jerry Saras. Jerry is, well, just an awesome guy! We have said that we go where Jerry goes. Haha! He is that good to us! Jerry is a "no hassle" "no beating around the bush" kind of salesman. He cares about the people & not just the deal. Theres no pressure with Jerry, & that makes us feel more comfortable. In fact, Jerry showed me a Juke that we thought we would like, & it ended up not being the vehicle for us. He put us in a new Altima & it IS perfect for us! Jerry made it work. He sent us to Dava Brown who is also AWESOME. She made us feel very comfortable while we waited for Justin Pannell to get everything in order for signing. She was very friendly, personable & thorough with information that we need to know as new car owners. She really made us feel like people & not "just a number". When we went into Justins office for the contract, he was also very thorough and informative. We knew this car was definitely for us, but I still had a few reservations, and as this deal began to close, I didnt think that we were going to be able to get this car---after everything everyone has done to try to make it happen. As we were trying to figure out where we could cut even more corners, Justin worked hard to get us where we needed to be. And he did. I was so relieved and thrilled that I honestly teared up! I am the type of person that knows if a deal doesnt work out, thats okay with me. I will try again in a few years. Jerry, Justin & Dava worked very hard to ensure we were put in a vehicle that we loved and a contract that we could handle. KUDOS to each one of them. :) These reasons are why we are Nissan people. Our family trades with Nissan, and were proud of that. Its not just the people, though....it is also the dependability & durability of the vehicles. Thanks so much to Patterson Longview for all that youve done to help us out! :)