Category: | Video Game Store |
Address: | 4648 S Cooper St #240, Arlington, TX 76017, USA |
Phone: | +1 817-468-4263 |
Site: | gameovervideogames.com |
Rating: | 4.1 |
Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 12–7PM |
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j buck
Most lousy customer service i have ever experienced. I went in for the first time excited about what kind of goodies i may find. While there was a lot of goodies too bad the employees there werent too interested in their customers; there was a male red headed opie looking guy who was more concerned about Chinese food and a female who never once asked what i was interested in when i walked through the door. She was really into that console cleaning; wish the same could be said about her customer service. I will never ever step foot in that establishment again and for the people who reads this review trust me i am a gamer Lukie Games is the way to go. Its an online establishment and they are all about customer service. Awesome business. Game over is the perfect name for this business because its defintely game over for me ever returning there . I typically am somewhat forgiving when it comes to giving a business a second chance; this one will not be worth the effort. Its a shame because i see so much potential in this store. I dont see any potential in the two employees i came into contact with today. I have been in retail and management and these employees i would defintely send to a customer service workshop to brush up on how customers are supposed to be treated.
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Shena Blom
Ok i will admit at first was not satisfied with their return policy. Its different when you ask and someone explains how thier policy works. On this day we asked if we could bring back our items if it didnt work. The guy said yes with in 14 days.Well we drove 45 mins back home for our system not To work and to be told they do not give cash refunds once we called... we asked and the guy that rang us up did not go into detail. We drove back out in hopes they could fix it. The guy that checked us out was not there is was a woman. I could tell she didnt want to give our money back which i understand ive worked in retail 8 yrs. Policy is a policy for a reason. But we asked the holy question can we bring it back. In which the employee should go into detail if it mean not getting your money back. But she was amazing as much as i could tell she didnt want to do it she did she was amazing help. We dont want to piss anyone off and im very thankful the returning process went smoother than how we talked about on our 45 mins back. Great place i recommend a visit.
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Xavier Guzman
This place is pretty cool. If you need a game for the older consoles, this store will probably have it. You will be paying a little more than you think though. It seems like the base price for a lot of the games is $10, no matter what game it is, which isnt too bad, but thats about the cheapest the games are. Theres some that are $5 too, but only a handful. The employee there was nice (and she was pretty attractive too). The store itself is really neat, games are displayed nicely, and the store has a clean look to it. They also have a pretty cool back section with a few arcade machines (THEY HAD THE SIMPSONS ARCADE!!) and a display case with retro consoles, which I thought was awesome. Id go back to this store because I didnt have a bad experience, I just wish the games would be a little cheaper, but hey, they gotta keep the lights on somehow, right?
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austin russell
I would advise you to save your money and purchase equipment from a credible store. I bought an N64 for my daughter and took it home, nothing worked I tried every game and after about 40 tries finally got 1 of the 5 games to work. I returned to the store less than 24 hours later to exchange or get a refund on the equipment i purchased I still had my receipt and everything packaged back up neatly. I was told that was against store policy and that there was nothing that the store could do for me. I just ate over 200 of my hard earned dollars that this store made on ripping somebody off. This stores customer service is unsatisfactory and I will never return to this store.
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Thomas Murphy
Walking into the store, youll be quite amazed how many old video games they got, LOTS! Lots of games for lots of different types of consoles (even foreign games too). While some of them are a bit overpriced, they are kept in great condition, even some of the old atari 2600 games. I like how they run old video game commercials on the tv in the back. I havent traded any games so I cant say if its fair or not, but if there is something to complain about, its that they have no bags most of the time. If you are buying 5-10+ games and its raining outside, then youre kinda screwed. Other then that, I HIGHLY recommend going to this store if youre a fan of retro gaming
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Stephen Hart
Terrible. Overpriced, for example a regular used Nintendo controller is 14.99. All games are 9.99 and up, even the terrible ones that are worth a penny on amazon. When a customer was asked about his items by the manager, the manager asked, "cash or trade", for his items. Customer said cash, manager replied, I dont have any cash. Seriously? Is this a business? Dont waste your money or time. Go to game exchange, movie trading company, or amazon. Terrible. I dont know how they stay in business......
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Michael Bagley
They have everything, very good. The staff is pretty helpful. They have free arcade games you can play. They will even let you try out a game or two on the retron. Best retro place i have ever been. New 3rd party controllers and used first party for your retro consoles. I love this place. More than fair trade in prices if you do store credit. Fair prices for a reseller on cash games. Shirts, custom made retro stuff, strat guides, everything retro, I love it. Their online store is great as well.
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Mellisa Young
This place is so cool! They have all kinds of games, even the Atari that I grew up with when I was a little girl. The staff was very friendly and the girl named Alexa was extremely helpful. I got a wii and mario cart for my kids and they cant get enough. My husband has a snes console in the closet, and were inspired to dig it out and some them the original mario cart. Ill definitely be coming back here. Screw gamestop, this place rocks!
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Albaro T
Decent selection of old games, all priced for retail. My biggest complaint was their return policy. I asked what it was prior to purchasing my accessories, ended up not needing them (still brand new in the package) and when I tried to return them could not get my money back. Had to get store credit instead, dissatisfied with the interaction because the associate just said that returns were allowed. Couldve been more specific.
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Page King
Seriously? You give the option for cash or trade, but when you choose cash the clerk says he doesnt have cash? How does this business remain open? Not only are the games crazy over priced, but the employees customer service and interpersonal skills are dismal. Want to spend your afternoon with a bunch of sweaty pissed off nerds ripping you off? If so, this is the place for you!
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Cody Daniel
Ive been going here for a few years and every time I walk in, they always have some new cool things they just got in! The selection is huge and the prices arent too bad! Especially compared to places like ebay and amazon! The staff has always been nice and cool to me and to everyone Ive seen them interact with! I love this store and I plan on shopping here for a long time!