Toyota of Murfreesboro

Reviews 3

WI

Will Nutting

I may have born at night, but I wasnt born last night... Dont lie to customers. Dont say one thing then do another, then try to up-charge from various angles. I came in for an oil change and a complimentary car wash, with my truck making noise inside the cab and my AUX input not working. The service rep asked me if I had warranty on the truck. I told her I know I have something like a 5/100 but wasnt sure on the specs, so shed have to check. She said shed look and I blatantly stated if its not under warranty to please let me know before proceeding forward with any services. Im now in the waiting room. NICE PLACE! I wait for almost two hours and it now doesnt seem as nice. At roughly the two hour mark I go and find the service rep myself. She then takes me out to the tech to see where were at. The tech apparently tested it while pulling it in the garage and couldnt duplicate the noise (No problem, because it normally only happens when cold, told him Id bring it back another time) and the tech plugged in his own auxiliary chord and it worked (Apparently all three of my cables were faulty. My bad. What are the odds, right?) After coming back in the service rep stated that there was corrosion on my battery post, to the point where the tech had to take off the post to test the battery (A Toyota battery mind you that has snow cones on the posts.) I told her no worries and that Ill replace it next time being my big service is coming up soon. But, since the terminals are off, if hes like to hit the terminal and posts while theyre already off, Id be much appreciative. 2.5 hours into this Im now hovering over her office, its finally time to check out. Heres the fun part, I get a bill of roughly $300!!! Yes, I got the discount for the oil change special, but then was tacked on $20+ for service fees. I was also charged for diagnostics on two things. I was never notified... At the first sign of me catching this scheme, she quickly snatches my paper and deleted the charges, outside of the oil change and service fees. She makes a snappy remark that I shouldve been charged $100 or so for the battery cleaning, too. At this point in time, Im very upset and I asked to speak to a manager. He came in and didnt seem too concerned. He explained that she was new and mustve made a mistake. When I asked how new, he said just over a year. I let him know I used to work in a service department and one year isnt rookie status. He said sorry and left, then she came back in. I calmed myself because I just wanted to pay and get out of this horrible experience. I talked her up a bit and asked her how long shes been working doing the service gig, she told shed been doing it for a long time, but for Toyota... about eight years. 8 YEARS... Someone is lying straight through their teeth. So... over charging me by roughly $250, I waited 2.5 hours for an oil change (Let me state that I showed up around 7:30am on a Thursday morning. Not too busy when I showed up, at all. Almost a ghost town), then lying to my face, and topping it off with a snobby acting service manager who doesnt seem to care about a customer being overcharged or the fact that Im upset at all. Ive given myself over a month to cool off before taking this survey, check the records, seriously... And honestly the only thing thats changed is the fact that I cant remember the exact price I was supposedly charged down to the penny, because she took that invoice from me so I wouldnt have any records of it.

AM

Amanda Dooley

My husband and I recently purchased a 2010 Ford Escape from Toyota of Murfreesboro. We saw it listed online and it was a good price, so we decided to make the drive from Clarksville with our 7 month old daughter along for the ride. My husband took it for a test drive, we looked at it inside and out. It appeared to be in good working order. While we were looking, they had appraised my 2012 Nissan Sentra and when I got their ridiculously low offer on it I was ready to just leave (they offered me 9k on a 2012 sentra. Even with 48k miles on it, the NADA rough trade in value on that car is $11,900!). They did the usual high pressure, pushy negotiation that I expected from a car dealership so we finally agreed on a trade in value and price for the vehicle I was happy with and we made a deal. At this point, I thought everything was fine. By this time it was 8:30pm on a Friday night, so we loaded all our stuff into the Escape we just bought, got our daughter in and started the drive back to Clarksville. It was then that we realized the radio wasnt working. Not only was the radio not working, The display wasnt working either, or the USB port. So we called the dealership back and they told us we could bring it back tomorrow for them to take a look at it. My husband checked the fuses to make sure it wasnt simply loose or blown fuses. Of course it wasnt. So the next day we make our second drive from Clarksville to Murfreesboro to bring the car back. They werent in the least bit apologetic and actually acted like they were doing us a favor by fixing the broken car they sold us. But after taking a look at it they knew it was going to take longer than an afternoon so they gave us a Toyota rav4 to drive and told us they would call us when it was ready. They ended up having to take it to the ford dealership they also own, replace the entire radio and repair the open recall because it was all affecting the entire electrical system for the car. So 11 days later they finally have it ready for us and we drive back to Murfreesboro to pick it up. We had it for three days and yesterday my husband notices smoke coming out from under the hood...apparently in all the work they did on the car nobody noticed (or cared) that they coolant was almost completely empty! So after going and getting coolant put in it we visited family and ran errands yesterday and as we were pulling on to our street the low tire pressure light came on. There are no punctures in the tires so it doesnt look like we ran over anything, so we put more air in it and well see what happens. After making such a fuss over my "beautiful" baby, they were more than happy to let me drive off the lot in a car they had not done the proper maintenance to before they put it on the lot and could have easily overheated and left us stranded. This is the worst car buying experience Ive ever had and I will never be going back to Toyota of Murfreesboro. The sales woman was kind enough to send me an e-mail thanking me for my purchase and asking me to review them on Google so I thought Id share my experience in the hopes that someone else can avoid this from happening to them.

SH

Sherri Willis

Saturday of Labor Day weekend, I began my search for a car to replace my 2008 TC which I was passing along to my son. I was thinking of several different makes/models. We began the search at Toyota of Murfreesboro. This was the dealership where I had purchased the TC. To my surprise, the inventory selection was much improved. Not a fan of high pressure sales, I simply told the sales people, I was shopping. After a few minutes, Chris (Ray Ray) came out to see if I had questions he could answer. I shared with him what I was looking for in a car/ball park of what I wanted to spend and he recommended looking at the Corolla and Camry and described the factory incentives. We investigated each model thoroughly and he was very detailed in describing the features. We test drove both of them. I am familiar with the Corolla as I have owned 3 of them and was delighted to find the changes/upgrades to the model. I asked if we could write both up to see where I would be with a down payment. He was so accommodating. The lot was extremely busy, but not once did he make me feel as if I was taking too much time nor did he apply any pressure at all. He let me compare and make decisions between the 2 models. I had some insurance questions which I needed to ask of my insurance company and he assisted me with all of that. I decided on the Corolla and Chris told me that Will in finance would be assisting me with all the financial aspects. All costs, maintenance programs/warranties, protective product offers were explained in simple detail. Will had suggestions about how to make the most of my out-of pocket costs etc… While I was working with Will, Chris had time to grab a bite which by this time, he had likely missed breakfast and lunch. As soon as the paperwork was done, Chris was right there, talking about delivery and when we could arrange that. We made that appointment for Tuesday afternoon as I had some questions for my insurance company. I was caught in Nashville traffic and was ½ hour late for the appointment. Chris was working with another customer, but came right out. I apologized for being late and told him to take his time as I wanted him to work with me on the delivery of the car. He checked on me and my son several times while working with the other customer. It was important to me that I worked with Chris so the wait was perfectly fine with me. When he was free, he went over everything in detail. Chris had mentioned to me about the new dealership they were building and I was very excited as it will be more convenient for me to get my new Corolla serviced. This car buying experience was all I could have asked for and I feel like rather than doing business with Chris, Will and Mike, I simply made some new friends. I feel like I will receive the same caliber of customer service if I ever need to reach out to any of them. Thanks to you all!