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Category: | Used Car Dealer |
Address: | 500 S Cumberland St, Lebanon, TN 37087, USA |
Phone: | +1 615-444-9599 |
Site: | 231cs.com |
Rating: | 4.9 |
Working: | 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–4:30PM Closed |
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Steven Cross
I purchased a 2002 hyundai santa fe from 231 auto sales in Lebanon in February of this year. Granted, the vehicle had high mileage (186,000 or so) so I expected to have some problems and minor repairs needed. This was the firs time I had ever bought a vehicle (and I told that to the dealer). The asking price for this car as $6000 (i learned later that this was WAAY more than kelley blue book value) and the dealer agreed to give me a "great deal" of $4500 cash. It was a little much in my mind because I was originally planning on paying $2500 for something that I then would have to put $2000 into. I told the dealer of my fear of having to put money into it and he assured me that that wouldnt happen with this car. Paper work gets signed and everythings hunky dorey for a week. then the problems start. First week, the radiator goes out, then the spark plugs and ignition coils. once I get those things replaced (after two weeks or so) the car starts having lunging problems, turn out its the crankshaft position sensor. then after I save up enough money to get that fixed, I find out that the motor mounts both front and back need to be replaced as well as the Cadillac converter. overall, this dealership has sold me a lemon, and I believe they were aware of this fact when they sold it to me (it was priced high to trick a newbie into thinking they were getting a good deal). I may have been a sucker, but I will do my best to make sure everyone knows what dishonest crooks work at this place. Car was work $2500 at best and because I knew nothing about cars, they took advantage of me. Also, when I called about the issues, the guy told me to take it to THEIR MECHANIC, of course I would have to pay for the repairs, which means they are just selling lemons to people and charging them to fix them. All in all dishonest and crooked people here. My recommendation, STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN.
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chris wilson
I was looking for a used car for my son and found what I thought was good deal on their "bargain" lot. The car was older and higher mileage but very clean and it appeared to run and drive well during the test drive. Inspecting under the hood, I didnt see any red flags that would indicate an issue. It seemed perfect for a 16 year olds first car so we closed the deal and drove it home. Later that same day, I noticed oil spots on my drive way. I opened the hood and still didnt see anything so I jacked the car up and crawled underneath. That is when my heart sank. There was oil on the back side of the engine block. Not even having had possession of the car for a few hours, I called the salesman, Dustin, and explained what was going on. All I got was "sorry, it was sold as is" and that I could bring it to their shop but the Id have to pay for any repairs. Now, I realize this was a used, higher mileage car (144,000 miles) and it was sold as is, but I trusted that buying from and established local dealer would give some security in that the car would have been inspected and any major mechanical problems would have been identified and fixed before it was put on the lot for sale. At the very least, I expected any issues that might be present would be disclosed before purchase. Well, I was wrong. Long story short, I was sold a car with a leaking head gasket and Im stuck with a $1100 repair after paying NADA value for the vehicle. If you do decide to purchase a car from this place, take the time and have it thoroughly inspected by a trust worthy mechanic before putting down the money and signing anything. My mistake was taking the word of a local used car salesman that I was buying a solid vehicle.
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Chelsea Smith
My husband recently bought a truck through them and we were treated with nothing but respect from everyone within the dealership. As someone stated they sell cars as is but its clearly typed in big bold letters on the paper slotted in the window, sorry if you missed that. We had previously worked our finances out through the bank and Dustin made it super easy. We went to check out the truck, decided we wanted it so they put it aside for us. We live over an hour away so he then did all the paperwork through fax and email allowing us to come the next day sign a few papers and drove off the lot within the hour. It was one of the best if not the best and smoothest car buying process weve done. B.Smith
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Angel La
My wife and I researched many dealers and found 231 to have one of the best prices on the market. I drove all the way from Jackson, TN to purchase a vehicle I found on their website. Mr. Holt was super friendly and funny! Great man to do business with! Buying a car from 231 was smooth sailing. His inventory includes mostly one owner - great condition - selection of vehicles. When I was sitting outside checking out my car, there was this customer who walked out, came up to me and said "this is a great place to purchase a vehicle, you wont regret it, I have purchased 5 cars from here!" Nice thing to hear prior buying a car, aint it? Hope that helps a little with your decision making! Good luck!
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A Private User
We had a great experience at 231 Car Sales. They had the car weve been looking for for a long time. The price was within our budget and we are ready to start driving our new car. The staff was great & easy to work with. Good experience.
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A Private User
Dustin was very helpful in getting me into the car I wanted at a price I could afford. Friendly office staff! Organized & clean facilities. I would buy from 231 Car Sales again.
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A Private User
Had a great experience with the crew at 231 car sales. Everyone was very helpful, knowledgable, and a pleasure to do business with. Couldnt ask for a better experience.
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BlinkSerene
This was hands down the most enjoyable vehicle purchase experience we have ever had! Working with Darrell was a blessing for my husband and I.
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A Private User
Dustin was very polite and had great customer service. He made me feel very comfortable and at ease with buying a car from him.
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A Private User
Pleased to get the best price on a truck. Quality, easy to work with & a reputable company always make truck buying enjoyable.
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A Private User
Darrell was great to work with and made us feel comfortable. We believe we got a great car for a good price. Thank you
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A Private User
Great salesmanship, friendly, personable. Went above and beyond expectations will definitely recommend to everyone.
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A Private User
Very accomodating. We drove a number of cars before making a decision and never felt rushed. Great experience!
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A Private User
A great buying experience. Dustin was very knowledgeable and a pleasure to deal with. Highly recommend.
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A Private User
Our second purchase from the dealer. Very happy with our Altima. The whole process took less than a hour.
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A Private User
Dustin was more than nice and very helpful w/ the purchase of my vehicle I will buy from here again.
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A Private User
Very good, Dustin was courteous and professional and made my car buying experience very enjoyable.