Category: | Wine Store |
Address: | 1935 Mallory Ln, Franklin, TN 37067, USA |
Phone: | +1 615-771-7436 |
Site: | coolspringswines.com |
Rating: | 4.5 |
Working: | 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM Closed |
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thomas fanizza
Upon entering the store I was greeted and asked if I needed any assistance. The staff was very helpful and attentive during my shopping however, the rudeness of the cashier completely ruined a great experience to the point that I will no longer be shopping at this store. I could tell he was not having a great day by the way he interacted with the customer in front of me. When it was my turn, I stepped up and placed my purchases on the belt and said hello. His response was to simply state the amount owed him. He then requested my ID and when I produced it, he grabbed it from my hand and commented that my finger was covering the birth date. When I gave him my debit card he asked if it was debit or credit to which I replied it did not matter and he could ring it either way. He then tossed the key pad at me without saying anything. I was now getting frustrated with his attitude so I said to him " I guess you want me to put in my pin number". His response was "that would be nice". He then handed me my receipt and that was the end of our transaction. No "thank you" or "have a nice day". Nothing. Now, I dont expect a cashier to jump through hoops and be eternally grateful that I shopped at their store. In fact, I prefer it short and sweet but a little courtesy would be nice. Too bad one bad apple spoils the whole bunch.
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karan gagrani
A great selection of Scotch, Single malts and wine. This place is cheaper than Carothers wines and spirit! I bought a single malt from this place with a $15 difference from what i was about to get at Carothers wine place. And that was a total of $50. (at Cool Springs). Ofcourse they have a bulk purchasing power so you would definitely get better rates than any other place around franklin area. I would recommend everyone to just check the price by calling them before you buy it from anywhere else.
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Fran Silver
Cool Springs Wine and Liquor may be an ok place for beverages but their tobacco shop in the back treats customers like common criminals; hovering over them and rushing them to a selection. They have barcodes and a closed circuit camera yet their salespeople feel compelled to add this extra level of harassment. I give Cool Springs Liquor and Wine credit for one thing, they are equal opportunity harassers as women receive the same intimidating treatment as men.
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Amanda Lange
Very impressed by their bourbon selection and the friendliness of the staff. They also do some unique things for wine tastings and putting out rare bourbon for the common public to purchase. This is definitely run different than other liquor stores and I was impressed. I also recommend singing up for their email list to get insider tips on when things will be available!
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DJ Eshelman
One word- Instant Beer Chiller. Okay, that was three but having the ability to get anything in the store ice cold in 7 min is a great way to serve your customer. All beer is individually priced which is also awesome. Growler fill station, great whisky and wine selections. Prices are fair to good and the location is fairly convenient. Not a lot of downsides!
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John Michael
We were visiting from Ohio and we were HIGHLY impressed with the inventory, The store was huge. The service was friendly and professional. The prices were surprising much lower. In Ohio, we pay $31 for a large bottle of Sailor Jerry. Here, we paid $22! This will be our store of choice for our next visit. Thanks!
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Robin Frazier
I come here all the time but why are they such assholes when you ask for a box for your 6 bottles of alcohol!! I just left and guy was so rude about it and just shoved box at me when I paid. No "can I help you out with that". The nice guy on other register carried 2 boxes out for ladies and my guy was just rude!!
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Allen Etheridge
This is our go to store for wine. They have a great selection and very good prices. Case discounts are given. They also have a great selection of spirits and we particularly appreciate the prices on gin and bourbon. The staff is very knowledgeable and helpful. This is well worth the 90 mile drive.
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A Private User
I consider myself to be an experienced frequenter of wine and spirits stores. Hands down... the best. There isnt a product you wont find here from great every day wines to hard-to-find collectibles.Same goes for the liquor and beer selection. Huge store. Great values. My recommendation!
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Kevin Gros
Happened in here to buy a gift card for client in that area and wound up taking home a case of wine. The staff here is super knowledgeable very patient and make it a great experience. This place would be a welcome home for a somolier or a novice with great prices.
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Tonya Estes
Ask for assistance the person working started leading us to another part of the store and before we reached the area he was leading us too he stopped to assist someone else and just left us standing there. Made us a one and done cst
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David Breen
They have awesome deals all the time. On average they can be anywhere from 10-25% cheaper than a lot of other places. They also have great customer service and a massive selection of wine, liquor, beer, and mixers.
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Jodi Strock
I run in here all the time frantic and need to select something for a party/dinner/work event/gift - you name it. Their staff is creative and knowledgeable. They are so so helpful.
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Tom Richardson
I stopped at 4 liquor stores looking for Banana and Mango Malibu with no success. These guys had both in 2 different sizes! Terrific inventory and the service was great.
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Madison Whittemore
Huge selection and friendly staff. Not only do they have a great offering of wine and liquor, but they also have a wonderful beer selection as well as tobacco products.
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Todd Isaacs
Great service, great prices, veteran owned, educated staff that usually doesnt come off as condescending, and overall my favorite liquor/wine/beer/cigar store around.
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Shawn Palmiter
Great selection and prices. Im not a big beer drinker but I have a growler now and enjoy visiting the growler station!
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Samantha Jones
Veteran owned! Great prices, compared to Brentwood and Bellevue, they are always the lowest with more selection
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Sean Culver
The beer selection was dissapointing. It seems to be an afterthought, with wine and spirits front and center.
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Gary Barker
They have a huge selection, the staff is always super helpful, and their prices are very competitive.
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Ray Conley
Good staff. Pointed me towards a group of wines I know a friend likes at the price I wanted to pay.
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xX5w33n3y T0ddXx
They know what theyre doing, and theyve got a selection thats difficult to find in other places.
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Jake Charette
Large variety of wines, spirits and beer from all over with friendly and knowledgeable staff
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Dustin Hendel
Beer is only sold in individual bottles. However they do have a good craft beer selection.
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Manuel Izturriaga
Big selection, lots of wines, lots of craft beers, and most importantly very good prices!
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Elise Wilson
The people were so friendly, helpful and knowledgeable and the selection is tremendous.
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Branch Atkisson
Best staffed in middle TN. Always have what you need. and knowledgeable staff too.
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Drew Man
Very friendly knowledgeable professional employees! Very good selection of product!
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Stephanie Flowers
Needed cigar boxes for a Christmas project, great selection ! And great service!
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Robbie Morris
This place is HUGE.. has more wines and liquors of anyplace that comes to mind.
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Joe Thomas
Great place. Enormous selection of wines and beers. Very knowledgable staff.
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Mitchell Steele
Make sure everyone in your party has an ID. Even if they are clearly over 21.