Fancy Frocks Bridal. Prom. Tuxedo.

Reviews 4

CA

caroline rouse

I should have learned my lesson after the 1st horrible experience I had with buying my own wedding dress with your company when the owner shamed and was rude to me after telling me in a room full of people that I could not expect my dress to fit like a $15000 dress since thats not what I bought (granted all I wanted was the dress I DID BUY AT YOUR STORE to be fixed like I was assured it would) I didnt want people at my wedding to be able to see down my dress. Although I shouldnt have I gave your company another chance when my friend was looking for a gown for a ball being had to honor her husband. Not only was the staff rude, loud, and unwelcoming when Melanie finally came to assist she was horrible. 1st she asked my friend multiple times why she needed a dress as if she was lying, 2nd when my friend asked if yall had plus sizes Melanie said yes they are scattered all through the store making no attempt to start trying to find any. My friend tried explaining what she was looking for more in detail hoping that would help. 3rd Melanie brought her a dress and said this "looks big enough ohhhh its a size 0" are you kidding me?! Then repeated we could order something. I asked if we could pull a bridal gown to see if she liked the mermaid style she was thinking understanding that our options in the gown section was limited but at least it would be a start. I was IGNORED I found 1 14 style close to what my friend was looking for and Melanie walked off. Assuming she went to the bridal section to help we walked over we were ignored for another 15 mins. I guess once Melanie realized we werent leaving she brought over a dress nothing like what my friend was looking for and said " this is it" I once again asked about a wedding dress and was once again ignored. Your staff needs better training on your inventory, customer service, and how to deal with tough situations in a polite manner. I do NOT actually believe any of those will happen after having first hand experience with how horrible your management treats their clients as well as reading the arrogant responses to negative reviews on this page

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A

A Jones

I would HIGHLY recommend Fancy Frocks for everything from wedding gown to bridesmaids and tuxedos to flower girl dresses! The store was recommended to me by a good friend and I had heard good things from other people in the area as well. We actually ended up doing our entire wedding party with Fancy Frocks and had the greatest experience every step of the way. From start to finish the staff went above and beyond to accommodate us and were always extremely knowledgeable! My dress budget was around $1,500 and I had a very specific look I was going for. A lot of the dresses in the store are high end and more expensive, but not only did the girls at the store help me find the exact look I wanted, but they actually had something that I loved that was UNDER my budget. The staff was very respectful and I really appreciated that they never tried to "upsell" me or talk me into spending more than my budget. They were honest with me about the number of dresses they had in that price range and were still able to help me find something that I absolutely LOVE!!! They were so great with me about finding my dress that we kept coming back for the rest of my wedding party! The girls who helped with the tuxedos and bridesmaids were especially great! There werent a ton of bridesmaid dresses in the store but we were able to try some on and then look at similar styles on the designers site and found a dress that looked great on all my bridesmaids. We followed the store owners advice about sizing up for alterations and ended up being REALLY glad we did since the dresses definitely ran smaller than normal sun dresses do. We did have an issue with one of our groomsmans tuxes when it came in- it didnt fit quite right and the pants were way too long. But they were able to hem the pants for us at the last minute and swap out the shirt that didnt fit so it all worked out ok in the end. All in all I had an AMAZING experience at Fancy Frocks and have highly recommended it to everyone!!!

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C.

C. Rotman

I visited Fancy Frocks as it was closest to home and carried a specific designer whose dress I was looking for. The shop itself is beautiful and they have a great collection of gowns. All the young girls who worked there were more than courteous and helpful at assisting me in looking for something similar to what I had in mind and trying on various dresses. They did not have the specific dress I was hoping for by that designer, or anything too similar, but they spent time looking for the dress on their vendor site and found that it could be ordered. However, the management informed me that it would be $200 to order a sample the dress just to try on, and that the money would be non-refundable if I did not choose that dress afterall. The $200 could however be applied towards the purchase of any other dress in the store. She said she would call me if/when she could find a sample for me to try on of this dress and I would probably hear from her in the next day or so but I never received a call. After discussing this policy with some other brides I know and a couple of other bridal shops I visited that said thats quite unusual and have never heard of charging a steep fee for a little extra customer service. I went on to research other bridal shops in the area who carried the same designer and found a shop in North Carolina who ended up not only ordering a sample to try on hassle free, but did not charge anything. The dress was a very reasonable price, and overall all of their prices were more reasonable compared to the Murrells Inlet store. I ended up ordering my dress from the NC bridal shop instead, good move on that managers part! I brought her a small gift even before I tried the dress on...just for her courtesy. Long story short, if you want to visit a nice bridal shop, Fancy Frocks definitely has beautiful, pricey dresses. But I wouldnt expect too much extra :)

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KI

Kimberly Peugh

I had the most AMAZING experience at Fancy Frocks and would highly recommend anyone planning a wedding to shop here. My mom called for an appointment and we had one the very next day. Which was very lucky for us because I live out of town and was visiting my parents for the weekend. As soon as we walked in we were greeted with smiles and how can we help you. I was the only bride in there and I loved that as it was a very personable experience. I looked around for a few and just beautiful dresses everywhere. Kim was the associate who was helping me and she was nothing but AMAZING! She listened to what I was and wasnt looking for and was patient and thorough with me. Kim is SUPER knowledgeable which made for an easy experience. My bridal party is out of town as well and the ordering of the dresses and even tuxedos was easy and stress free. Kim even went above and beyond and spoke with my father-in-law to be and walked him through the process of entering his measurements for his tuxedo. OUTSTANDING communication of when my dress arrived, when the tuxedos arrived, mother of the bride dress arrived and just and all around genuine, feel good experience. I cant thank you enough Fancy Frocks for ALL your help in making my experience fabulous.

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