Verizon Authorized Retailer - Wireless Zone
| Category: | Cell Phone Store |
| Address: | 599 Kingstown Rd, Wakefield, RI 02879, USA |
| Phone: | +1 401-783-4770 |
| Site: | wirelesszone.com |
| Rating: | 4.3 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM |
Location
Photos 6
Reviews 23
A
A Private User
$600 (money you were so called screwed out of for not sending back warranty phone) minus $600 (credit back after customer service received phone) equaled $.0 So you really didnt forward pay your bill. Also this has nothing to do with the store. But we were happy to help you with your billing issue. As you already stated, we are not owned by Verizon Wireless and did not charge you for the phone. As far as the third party comment, Wireless Zone is proud to be an independent LOCALLY owned premium Verizon Wireless retailer supporting 50+ Rhode Islanders under our employment. I would ask that you check the Wireless Zone foundation for Giving and see the charitys our "third party" company supports. Wireless Zone provides services for Verizon Wireless customers in Rhode Island since 1993 and has several stores throughout this great State.
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Hannah Ragozzino
Today was not the first time Ive had a bad experience at this store. When I walked into the store this morning there were few customers and 3 employees. First the girl at the counter had to be nudged by a busy co-worker in order to notice my presence. I said hello, which she ignored, then told her that Id like to use my insurance because I dropped my phone & it would not turn on. She was very rude & I assume extremely hungover by the glossy eyes and mumbled speech. She could not get my name correct the entire 20min I was standing there and kept putting in the wrong street address, even though I slowly spelled out each multiple times. She then gave up entirely and sent me away to go online and do the claim myself. All in all I will now be making the trip up to the Warwick verizon for any future issues.
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A Private User
Okay, okay, we all know how busy and frantic the Verizon stores can be. We went in recently to upgrade service, inquire about the Nationwide + Mexico plan, and to get an appropriate new phone. Denise is one of the customer service persons there and she was absolutely terrific at gauging our needs and our abilities. She worked with us for over an hour to make sure we understood everything from the small print in the contract to the powers of the new phones we chose. And she made us practice till we got it right. She made the whole experience a very happy one.
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Angela Dispirito
I had a great experience at this store this morning. Got there at exactly 9 with my boyfriend, and we both upgraded our phones and combined our plans in THIRTY minutes! We told our representative (Kurt) that we were in a hurry and had to get to work- and he quickly and easily assisted us in getting our new phones ready to go. Kurt was very nice, knowledgeable and personable. We were happy to deal with him, and are happy with our experience at the Verizon Wireless-Wireless Zone store. Thank you!
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Demi Riggs
I went to the Wakefield Verizon Store for help moving my photographs from my old phone to my Android. Alex was extremely helpful and relentless in helping me solve my problem. When one method did not work, he tried another until success was achieved. I am extremely satisfied with the service provided and the knowledge of the employees. I can say this was the best Verizon Store that I have visited. I left a very happy camper!
DO
Donald Somers
Excellent personell. Always friendly, cant wait to solve my problems, make sure that they have what I need and if they dont they typically get it THE NEXT DAY! Prices are the same as the online stores OR BETTER! They are willing to go over your monthly bill and will study it to make recommendations to LOWER it! Without a doubt, I will not shop anywhere else! AND they sell FiOS service!
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Lucia Kiley
I have been there twice recently- first with John who patiently set me up with my new phone then this evening with my teenage daughter - a wreck over her phone not holding a charge. John was a rockstar- went above and beyond making sure her transfer to my phone was complete. Did I mention he is a former marine? Awesome customer service at the very end of the day.
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Eric Fornaro
The person we spoke to was VERY unpleasant, and always seemed to talk as if he was reprimanding me. I am a student looking for a new phone and he told me to get off my phone cuz "he knows Im always on my phone" and pointed outside and told me to get into the real world. Dont remember his name but he was fairy tall with blond hair; if you see him, avoid him!
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A Private User
This store is a "3rd party retailer" and arent directly linked to verizon! To make a long story short, they screwed me out of $600.00 and I couldnt get the money back, they only gave me a credit towards my verizon bill so basically I FORWARD PAID 5 months of my cell phone service.. not acceptable!!! I want to sell this phone and go back to my iphone!!!!
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Joan Ross
I just bought a new iPhone! Mike Etchells is the best! He transferred all my data from the old one, hooked my phone up to bluetooth, etc! He was incredibly knowledgeable and gracious. Great customer service. Would recommend this store and Mike in a heartbeat!! Thanks so much.
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Alex Bouthillier
Dave Bell from Wireless Zone showed me all options available and even advised I stick with my current plan rather than push the latest and greatest on me because it wouldnt fit my needs well enough. Ill definitely be coming back when my contract is up.
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Sandra Winter
Alex is kind, approachable and very knowledgeable. I was upgrading my phone and he helped me through the entire process, which took an hour, and I left feeling very satisfied. I would highly recommend him and the entire Wakefield store to anyone.
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Jeanne Laferriere
Joshua Richards was a totally professional salesperson who helped me tremendously. I am not that techno savvy however, his help and patience were a 10 out of 10! :) I would recommend anyone to come to this store to do business.
AN
Angela Cappi
I just recently switched from AT&T where my customer service and coverage was terrible. I worked with Alex and couldnt be happier with my decision to switch. Highly recommend Alex and the store.
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michelle clapham
The help and service I received from sales associate Mike Etchells has been awesome he was so patient and understanding with my inexpensive of the new technology Thanks so much .
DO
donna Blasi
This is the best store I have been to. The employees are extremely knowledgeable and friendly and always willing to help and have always solved my problem
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A Private User
I have never had a bad experience with the employees in this Verizon store! They are always willing to go the extra mile to help me out!
JO
John McGreevy
Very Helpful and Knowledgable staff... Hard to find a store that still picks up the phone and spends all the time needed with customers
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Marc Archambault
The workers are great, yes its is busy and you need to wait but they know what they are talking about. A+ Marc A
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GT Farley
Excellent service every visit. I visit the store at least once per mpnth. Very helpful. Len. Anthony. Alex
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David Seng
If you have a Verizon phone and you are nearby when phone stops working this is a must stop.
DE
Dee Passeroni
Excellent customer service , very helpful and informed employees.
LE
Leah Robinson
it was great!!!!!!!!!!!!!!!!!!!!!!!
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