Verizon Wireless Premium Retailer

Category:	Cell Phone Store
Address:	40 Sockanosset Cross Rd, Cranston, RI 02920, USA
Phone:	+1 401-463-6699
Site:	wirelesszone.com
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 1

Reviews 8

Mari Simone

8/10/15 Ive been a Verizon customer for a few years and have never been to such an awful store before. The girl working the night shift was extremely rude and not customer friendly at all. First, she was talking to another customer and seems annoyed that the customer had questions. Meanwhile I walked around the store (because there was no place to sit and wait) and waited for her to be done with the customer. To my surprise she stop the customer mid sentence and asked me what I needed (she had a tone right there and there was no smile or welcome to Verizon, how can I help you today). I told her that I was thinking about upgrading my phone and also had a few questions about my current plan. She asked me what kind of questions (her other customer now is watching this with an "I cant believe this" face. I told her that I rather wait for her to be done with her other customer so we could talk. She then told me "well, I close at 8 pm" so I am not sure if well have time. Mind you that I got to the store at 7:15 pm. Are you kidding me? What a lousy customer service and attitude. She should quit her job if she is not happy. I was so stressed out and couldnt take it. I just walked to the Sprint store next door and signed up with them. They also closed at 8 pm but when I walked in they were friendly and helpful. We did not finish until 8:50 pm and at no time I feel rushed. I was never a big fan of Sprint and would rather to have Verizon, but because of one disgruntled clerk, you lost a customer. Also I was very surprised when no one from Verizon contacted me to inquiry why I was switching carriers. That makes you feel like your loyalty to the company is worth nothing.

Steven Tassinari

This is by far the worst Verizon store in RI after previously having issues with the stores personnel over guaranteed refunds (we had to call corporate to finally resolve the issue, BBB complaint filed), my wife spent 3 hrs. there today while they ran diagnostic checks, I will not put the respective employees name who wasted her entire Sunday and as far as I know still nothing resolved with her faulty phone (and yes have this phone insured) I would stay far...........far away from this Verizon store, will be filing a formal complaint with corporate first thing Monday AM!! Happy to say corporate warranty is sending out a new phone overnight, should have gone this route from the beginning and never stepped back into that store!

Steph Histen

The staff in this location was very friendly and went above and beyond to help me with my search for a new device. I worked with both Stephanie and Javier and at no point did I feel rushed or like an inconvenience to either of them. All of my questions were answered and I felt like I really made a great choice. I will 100% be recommending this store to anyone and everyone, Thank you!

Dan B

My girlfriend and I decided to get iPhones on a plan of our own. We went around 5 yesterday. On top of the 1 hour wait in line it took another 4 to get everything up and running on the new plan because of technical issues in store and issues with the core employees. Stephanie M was awesome enough to stay almost 2 hours after close to get everything working and was a HUGE help.

Morgan Stein

Outstanding customer service! !!! Both Stephanie Histen and Stephanie Murphy took the time to answer all my questions and ensure my new phone was completely set up before I walked out the door. I came to this location because of a previous customers recommendation, and I would highly recommend this location to others!

Sam P

Only one person working there, she was busy chatting with friends who were customers and only addressed us when we walked in. Stood around for 30+minutes waiting to simply buy a phone case. She did offer a 25% discount for the wait. Management should have more workin during holidays.

Roseann Rodi

Stephanie Murphy is fantastic! Very knowledgable, patient and helpful. She deserves a raise. Hardworking, awesome person!

Robin Medeiros

Customer service!