Verizon

Reviews 5

AM

Amanda Berry

Horrific experience. I upgraded my phone online and had it delivered to this store. I never received an email indicating it was ready, and attempts to call this store to see if it was ready went unanswered. I arrived at the store, and a smiling rep opened the door for me and asked how he could help. After telling him I was there to pick up my phone, he made his way to the back of the store and returned with my phone, in a bag, with my order stapled to the outside of the bag. He asked me to wait a few minutes, though, because although he had my phone, he didnt show the order in the system any longer and needed to check on something. A few minutes went by, and another, much less amicable rep/manager came over to allegedly assist me. From the start, he was extremely rude and demeaning; asking me questions and then interrupting me saying "I believe you, I believe you," but never fully allowing me to explain what hed asked me. He indicated over and over that I shouldnt be eligible for an upgrade, and that he is showing I cant upgrade until 7/2018, which obviously would be the case if I just upgraded my phone and he had it there in a bag with my name on it. He told me hed call Verizon and stepped away to do so, not inviting me to accompany him. While he called and was on hold he was talking and laughing with other customers and associates in the store, even stepping far away from the phone and having to run back to check after a while to see if he wasnt still on hold after getting caught up in those conversations. He was completely unattentive to me. I was there, mostly ignored, for over an hour. Id even asked him at one point if it might be better he call me when its resolved, and he refused! In the end, I left with no phone. I contacted Verizon Wireless via phone immediately upon leaving the store and they, too, could not understand why I wasnt provided my phone, but their attempts to reach the store went unanswered. I have to go back there this morning and delay my weekend trip to resolve this issue. This was the most assanign and infuriating experience Ive had in years, and I recommend you visit a true corporate store before setting foot in this store. Seriously, they had a bag, with my phone in it, and my order stapled to it, and REFUSED to give it to me! That doesnt make one iota of sense. Lastly, consider the monstrosity of ill-mannered customer service skills...its disgusting, actually. The rep barked down at me the entire time with not a single valid point and showed ZERO honest empathy for my situation.

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A

A Private User

We brought our business account to this particular Verizon location and was given a quote for all of our lines. After careful consideration we switched over to Verizon. Our first bill was TRIPLE the amount. It took over a week to hear back from our store rep. with the correct amount. Paid that. Next bill came with a large PAST DUE amount because they only fixed a portion of the problem. Again, no luck getting them to work it out. Third bill came, again, out of control. We spend over 12 days without a response and cancelled our lines. We had to go back to this location to work it out. Wasted 2 trips after being told our rep would be there but wasnt when we arrived. On our second trip I heard a customer trying to explain their problem no less than 5 times to the rep. Then he got aggravated and the MANAGER MIKE came over and told him (and loud enough for the whole store) that he needs to treat the rep like a "human being" and with "respect" or hed be asked to leave the store. I didnt bat an eye until I had to deal with this jerk, MIKE. He would NOT listen to anything I said, constantly interrupted me and was just plain rude. After being interrupted MANY times I told him he demanded the customer treat them with respect and I deserved to be treated with respect as well, no interruptions. Then he got even more rude. At that point I just threw my arms up in the air and decided to leave. Ill be cancelling ALL of our lines now. MORAL OF THE STORY: Dont treat customers bad or you will lose all the business. (10 phone lines in total). What an a$s. I wish I just went to the other one further up the street to get better service. Sprint/Nextel, here we come!

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Donnie White

So I go into the Verizon (258 Daniel Webster Highway, Nashua, NH) store today to see if a phone I have through Sprint was unlocked because I want to give it to my mom who is a Verizonwireless customer. Sprint has failed me on this also but the Verizon Wireless associate "Dorothy" who works at this store is the worst when it comes to customer service. She basically told my I had to activate a line with Verizon to see if the it is unlocked? I said to her at "the mall store" they just put in a sim card and told me it wouldnt work because it states "not supported". She looks at me smiles and says then you should go to the mall then... I said I do want to change over to Verizon because of the new plan offers and I need to turn on this phone in addition to that? She looks at me and says well you should go to the mall. (I honestly didnt think she was listening to what I was saying because she was walking away) I said I think I will just stay with Sprint and she looks at me and says thats fine. Good job and employee of the day that cost Verizon Wireless 4 phones, Ipad, jet card plus accessories. Great job on training your people Verizon! I did go to the Verizon (310 Daniel Webster Highway, Lower Level-Store 162,... and they simply helped me within 5 minutes. Problem not solved but they were nice enough to tell me. So with that being said I highly suggest going to the Verizon Store at the Mall vs. the one on DW Highway but if you do go to the DW Highway location I would avoid Dorothy, not much of a help.

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A Private User

I have gone to this store 3 times now to have different things taken care of with my phones (I have gotten several horrible replacements) and I have NEVER been treated so badly or had to wait so long. I was literally there for 3 hours one night while they tried to troubleshoot my phone - which consisted of talking to each other and ignoring me the whole time. The Verizon store up further in Nashua is WONDERFUL! They are fabulous from our experience and well worth the extra few minutes it takes to get there.

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Ree T

I have to agree with most the comments here! I went in with a working phone and they gave it back to me and it wouldnt even turn on. I spent 1.5 hours there and they wouldnt let me know what was going on. I had to keep asking and they would just ignore me. I almost asked on associate if he was mute...but I didnt want to be rude like them. The manager was there and never bothered to help. Will never go back there. I like Verizon for their network, but wont go to that location ever again.

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