GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	295 Main St, Acton, MA 01720, USA
Phone:	+1 978-631-0113
Site:	gowireless.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 24

Dan Sargeant

A complete waste of time. Three visits and no solution to my issue will never step foot in the store again will drive far to go to a real store. Visit one told them I lost my phone they gave me a website to go home and google turns out that is for insured smart phones. Mine was neither which they would have known if they asked. Second visit wanted to purchase new phone and put it on plan but did not have the password with me. On the third visit return with the user name the password and security code on the account nope no dice I needed to have the billing password. Here is a tip next time try telling the customer what the hell they need before making them keep coming back and do not tell them to just call some number when they just told you that they lost their phone. Employees could not have cared any less. I hope the store goes out of business and I will never do business there

Janet Austin

I had a very good experience when I went to my Acton Verizon store a few days ago I talked with Dave He was friendly and extremely knowledgeable I had many questions regarding my data I felt totaly understood and Dave was excellent in answering all of my questions. He could really relate to all my concerns and made me feel comfortable I feel he is a asset to your store. Dave is a real people person I do not feel there is enough Daves to go around in customer relations in any establishment now a days It is so refreshing to be heard and feel that someone really cares about your concerns I hope Dave stays at the Acton store so that I have someone that will walk me through any situation I may have with Verizon Sincerely Janet A

Bill Stratakias

I have been a customer of Verizon wireless for over two decades. I have been to multiple go wireless location in massachusetts. They were just ok but I have the best service at the Acton location. I have been there more than I have wanted to in the past. Today I received the best service ever by Kayla and Mary mostly Kayla. I came in at 3:00 pm and left by 6:00 pm and you say why? Not because of them but because it took me that long to make a decision (Greek good with Math) on what to do after they explained all my options and they explained them over and over with no frustration. 2 hour into my visit I finally made a decision. Iphone 7

Abhi Sehgal

Usually I hate trips to the Verizon store because they entail hours of waiting and poor attitudes from the associates. After going to the store in Acton I literally had the polar opposite experience, while there was a wait Dave acknowledged my presence and later helped me not only resolve my Verizon bill facilitated me in getting a Samsung Galaxy S7!

M Maddox

Disappointed to wait forty-five minutes to be told they couldnt help me with a simple billing question. Might want to remind DAVE that it is bad form to ask customers tens on his survery evaluations. Tasteless customer service from store where I have experienced better. No one waiting in that line was amused.

Gerry Gaebel

I went to this store yesterday, at which I have bought three phones, to inquire about an unusual charge on my latest bill. The employees, while friendly, were unable to explain my bill to me. How can this be? They would not even call Verizon billing in order to get an explanation for me. Very frustrating.

Meredith Patterson

Walked in without an appt and was attended to immediately by not just one but three amazing representatives. Their names are: Stowe, Kayla and Chris. Everything I needed was taken care of! I would certainly come back and refer my colleagues, friends and family! Hats off to Go Wireless!

Ilse Puri

I walked into the Verizon store on main st in Acton with a complex problem and I found Ariana the Store manager and Stowe which were very friendly and solve my problem in no time. I am so please they are in my town with welcoming smiles.

Tucker Keane

Unenthused employees were not eager to help and did not solve my problem. They offered solutions that did not make any financial sense and left me in the same position that I was in when I first arrived at the store.

brown keith

Kayla has excellent customer service. Ive been a customer at the Acton store for a couple years now, I never had an issue with my service. I love that they care about getting you the right plan that works for you.

Karennaids

We just went to ACTON Verizon and tbey are awesome. KAYLA helped us and she was awesome. She is very knowledgeable and informative. it as a great experience!!! We will be back!!!! Thanks so much!!!!

Kathy Fernandez

I actually enjoyed the time I spent in store upgrading. Dave introduced me to my awesome Samsung Saturday 6. He was fun to work with and he covered all the details thoroughly. A good experience.

Susan McLaughlin

Feeling very grateful that Dave identified my battery problem immediately and put me on the right path. Kept me from heaving the phone out the window. Thanks Dave!

Sarah Minkoff

Only one person on staff so there was a bit of a wait, but the sales person was very helpful and personable. He helped make the experience more enjoyable.

Daniel Factor

Greg coss is a wonderful customer service rep. He was extremely knowledgeable about all our options and his positive attitude made our experience great.

Rick Barnes

Dave was very helpful, gave me the S7 I asked for and set it up quickly and clearly. Helped me to choose the accessories best for me. Well done!

G Michelle

Came and got new phones here Saturday with Suzanne. She helped us out picking the right phones. Very easy will definitely be coming back!

Josh Sundberg

Friendly, helpful, and knowledgeable staff. Courteous of my time. Go here you wont be disappointed!

JAne Portanova

Exceptional Service width Chris today. He was very patient and understanding.

Fred Bailey

Very helpfu and knowledgeable her name is Suzane at Verizon in Acton

Pauline Charlwood

Such a positive experience,Stow is a gentleman and a professional.