T-Mobile

Reviews 12

A

A tatious

This isnt a corporate store, it is a franchise. So beware on that. Good customer service in terms of helpful being courteous and answering questions so that is fine but just bs added "activation fees" which is basically a commission fee for them. The guy said you can call customer service to remove it but i dont believe that. They also charge a little more on down payments vs. Corporate store in the mall. I know this because my down payment was 10 cheaper with no activation fee when I decided to go check it out at the mall. I get a franchise needs to make money but they would. Why be misleading?

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SE

Sergey Bondarenko

The staff there is very helpful. I have been to the store two times, they were also very calm, friendly and patient. I had enogh time to check out the tablet and the phone that I was going to purchase, the guys have answered all my questions. They were not pushing, were not trying to sell stuff that I do not need. Of course they asked, but they were polite enough to not keep insisting. The only additional thing I purchased (because I wanted to) was new 10GB data data plan. Great store, much much better experience than I had in the mall store.

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NE

Neelesh Shah

Ian was very helfpful.. Excellent customer service...This stores service has been topnotch for years..the staff is always helpful and give you a ton of tips to maximize value..keep up the good work guys.. The review above was 5 months earlier..: Still waiting for the $37.00 credit Ian promised. I will follow up and see why there is a delay. (I spoke a lady and left a message a couple of months back)..dropping stars from 5 to 3

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AM

amar ghimire

I was at this store couple weeks ago for issue with the credit that I was suppose to receive from Tmobile. Assistant Manager Saniya S. was of no help at all. She literally wouldnt do anything to help resolve the issue. Somebody should teach her on how to help Customer with resolving issues and provide satisfactory customer service. I was frustrated with her customer service.

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RA

Rakesh Raks

Poor customer service.. Not educated about their service.. They dont know what they are doing until some one comes and suggests.. I wont visit this store again.. Paying monthly 100 bucks not to wait for hours for a small issue which they solve it later in seconds.. Purely disrespect to the customers.

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TH

Thiago Ribeiro

The manager Karen Theriault is so arrogant. She is the opposite of Customer care satisfaction. If you ever there and she is working, please come back another time she is not in there and I will guarantee you will have an awesome experience

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SA

Sandeep Cherukuri

Every they have different people. I dont know they are training new over there every time.

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BE

Beth Seward

Love the people. They are very helpful and friendly

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KO

kontamukkala suresh

This people are not trained.

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JU

Just Janet

Nice people. Thorough.

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GA

Ganesh Balakrishnan

Good Store. Nice Staff.

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SH

Shraddheya Pathak

Good customer service.

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