Verizon Authorized Retailer - IM Wireless

Category:	Telecommunications Service Provider
Address:	191 Sudbury Rd, Concord, MA 01742, USA
Phone:	+1 978-831-3616
Site:	imwireless.net
Rating:	2.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 11AM–5PM

Location

Photos 6

Reviews 7

Seth Earley

Update from 11/20: Craig Barrelle from the store contacted me and refunded the $100. Though the experience was not the best, he did make up for it. Changed my rating from poor to very good... ------------------------------------ I have been doing business with this location for many years (have bought numerous phones for family and business and have many voice and data lines). The location recently came under new ownership. As my old faithful Blackberry was dropping too many calls, I finally broke down and purchased a Motorola Android HD for around $400 (at the upgrade price). I was a little wary about the Android since I had problems with one the last time I went this route. However I was told I could return it for an iPhone if necessary. I actually preferred the iPhone5 but they did not have any in stock and the sales person recommended the Moto Android HD. (He did not mention a "restocking fee" but my assistant told me about that later.) I returned one week later with the phone in pristine condition and was told the fee was $50 which I had expected. "OK" I said. After carefully examining the phone, the sales person placed it in the box. Knowing it might take some time to switch the information to the new phone, I then went to the car for my newspaper and came back inside to find him on the phone with someone who I later learned was the store owner. Apparently the Android was dropped and a barely perceptible mark was on the corner of the edge. It really was barely perceptible. (In fact, if he had an issue with it, why would he not have said anything as soon as he picked it up? Instead he had rubbed his finger on the edge, squinted his eyes as he looked at it, and placed it into the box.) I had not noticed this and for all I knew the phone may have been sold that way (I am sure it was not, but it is possible I suppose). However, I was now told that the mark caused the "restocking fee" to be $100. I said "OK, but you have negatively impacted your customer relationship" (or something like that, it may have come out "What? What do you mean youre charging me $100!? blah, blah, blah blah" You get the picture)But heres the interesting part - I had said "OK" and was ready to move on. Really. I was. However, the sales person wanted to be sure I knew that this was my fault, that they would have to discount the phone by $100 in order to sell it and that (yes, again) that this was my fault. (Perhaps part of him knew this was not really reasonable and he felt guilty about it? Nahh... probably not.) I said "you have made the choice to charge another $50 and potentially lose a customer. I dont think that is a very good decision and arguing with me about this does not help". He continued to tell me that I damaged the phone and that they would be unable to sell it now and had to discount it by $100. I said "I get it and you have lost a long time customer for $50" (Not to mention what actual costs there are to "restocking" other than putting it back on the shelf and the paperwork). I got so frustrated with the arguing, that I finally decided to just have my Blackberry reconnected and forgo the iPhone. When he continued I said "why are you still arguing with me?, I just need my refund and my phone reconnected. If you keep arguing Ill need to call your boss" to which he replied "go ahead and call my boss". Wow...I left without my old phone reconnected and without a new phone. I am very disappointed with this approach to business. Though I was not happy with the $100 penalty, had I been treated courteously and had the sales person simply acknowledged my perspective, I doubt I would have left without a phone and posted this message. But do these places really discount pristine phones with tiny marks by $100? I would like to hear if they do. I think they probably saw this as a way to make a quick $100. Go to the Verizon Wireless in Concord and ask for any imperfect Androids. I hear they sell them for $100 off...

Ellen Wasley

I went to this store to purchase a new phone in November. While I was there they reviewed my account and sold me an Ellipsis jetpack with a 2-year contract for $10 a month. They sold it to me telling me that it would prevent me from any overage charges. They also told me that it enabled me to get internet service anywhere. I told them I was not interested in that but they sold me on using it as a way to avoid overage charges. When I spoke to Verizon Wireless directly they told me how to prevent overage charges by downloading the Verizon app at no cost. I took the jetpack device back to the store to cancel the service - they told me I was over the 14-day return period and would not take the device back. There is a $175 cancellation charge prior. The people in the store were unbending and would not help me. They sold me a worthless piece of equipment that I did not need. The jetpack is a total rip-off if all you are looking for is to prevent overage charges. Call Verizon Wireless directly and they will help you minimize your monthly charges with an appropriate data plan. The store representatives on Sudbury Road are deceitful and disingenuous. If I could, I would not give this store any stars.

Jerry Faraino

Great! I went in with my 83 year old mother over the Thanksgiving Holiday and had the good fortune to have Ahbi help us. Not only was he very knowledgable, but he communicated very well and kept us laughing. I had an issue with the rebate plan and called him several weeks after the transaction and he took the time to solve my problem, even going so far as walking me though what I needed to do step by step over the phone. Great customer service and a delightful young man to have worked with. Thanks, Ahbi!

Kate Ruh

During my time at this store (where I got a new phone), I requested a change in data plan from 1gb to 3gb. I should have looked at the bill sooner, but I discovered that they never changed it and I ran up quite a few extra data charges.

Abhi Sehgal

Andrew activated a jetpack onto my account even though I told him I didnt want one.

J Kim

Apathetic and rude on service issues that are not regarding new sales for them.

Maria Fitzgerald

very knowledgeable and nice!