West Chester Bicycle Center

Category:	Bicycle Store
Address:	1342 West Chester Pike, West Chester, PA 19382, USA
Phone:	+1 610-431-1856
Site:	extonbikes.com
Rating:	4.2
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM 12–4PM

Location

Photos 5

Reviews 6

A Private User

I am at loss for words right now for how INCREDIBLY professional West Chester Bicycle Center is. I bought a bike back there in 2000, over 12 years ago. The bike is used daily to get me to and from work for the past few years- and its a great, quality bike. Since I was a girl when the bike was bought, I cant exactly review the service I had at the time in 2000 because I do not recall, but in a time of need for me- they stepped up. This morning I left for work and my bike had been stolen off my porch! (in Arlington, MA - yes, the bike has come with me everywhere) My heart is broken that my cherished bike is gone. But in filing the police report, I realized I never wrote down the serial number for the bike. I called up the shop today and Bill answered. He took down my information (at the time of purchase of the bike) and let me know hed hopefully be able to follow up by next Monday. Its been 2 hours. And I just got an e-mail from Bill with my serial number, date of purchase, name on the purchase, and the make and model. HOLY COW I am so shocked and amazed because customer service like this is so hard to come by these days. THANK YOU, THANK YOU to a wonderful shop. I would recommend purchasing your bike here. A bike is a big purchase and customer service is truly key when it comes to bike purchases.

Russell Cotter

Literally a thief. Told me a tune up would cost me $70. Went back the next week to pay and he rings me up for $143.00. Shrugs, "Work had to be done." I told him he should have called as some of the "work" was changing out the brake lines which "were frayed and rusty" which were not as it is the one area I always keep an eye on for safetys sake. Charged me $22 dollars for a new quick release for front wheel (again, said the old one was rusted and useless). I found the exact same part hanging on his wall for $6.99. If I had been given the option I knew enough that I would have chosen to put in a new one myself. Shrug, "labor". Not even a hint of responsibility. I was being a nuisance to him. I had to leave as I was actually afraid of my own anger. I called the police when I got home I was so irate. But small claims court was only route which is what the scammer relies on. Guy in my apt. building I met, ironically, riding the stationary bikes in Dec. at Any Time fitness right down the street, had very much the same experience but with 2 bikes brought in the same day. STAY AWAY

Wize Minds

I would give it no star if I had that option. had to give one star just to get this review on here which is undeserving btw. I called and ask a couple questions about bike tires and tubes ,The rude jerk on the phone laughed at me and was rude about the question to the Sizes of tires .Went in person once and even more uncomfortable attitude given about the Bike I was looking to buy, I also had the money to buy the Bike I wanted which was around $600.00 bucks decided there not getting my business . So I walked out and went to Wal-Mart Guess my Grandson will have to settle for the Wal-Mart Bike .Older man there was a bouble prick they got a dog running around the place to up your butt. Very Unprofessional.

Thomas Sica

I was looking for a 2015 Specialized Sirrus Sport and spoke to Bryce, very nice and helpful fellow who told me they did have one. Next day I went into the shop and was shown the bike by Perry, again a very nice and knowledgeable guy. Got the bike and was very pleased with the staff at the store.

Vincent Hutton

Perry treated me great and helped me out in a jam.

Jordan Hampson

Great dude, good shop, Excellent service