Category: | Bakery |
Address: | 4763 Liberty Ave, Pittsburgh, PA 15224, USA |
Phone: | +1 412-621-4477 |
Site: | paddycakebakery.org |
Rating: | 4.2 |
Working: | 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM Closed |
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Brittany Kennedy
I dont know about the quality or taste of their baked goods, I havent had them yet, dont know if I want to. This review is in reference to the customer service I experienced. Not only did I feel disrespected, but deeply saddened and maybe even angered by my experience at Paddy Cake Bakery. My younger cousin and I entered the Bakery already knowing what we wanted and we just needed someone to get it for us. We were the only customers in the bakery at the time and there were three women working. One woman was having a conversation with an older man (he wasnt buying anything and their conversation was unrelated to the bakery so Im not counting him.) She didnt stop to see how she could be of assistance, nor did the other two women behind the counter. But not too long after we entered the bakery, a white woman and her daughter came in and instantanuosly one of the women came to their aid. I stopped and looked around feeling like I was invisible. The other customer was deciding on what she wanted so I approached the counter and said to the woman, "Is there someone who can help us?" She looked at me as if I were the one in the wrong and said, "After I help these customers," or something to that effect. Now Im completely flabbergasted and reply, "We were here first." She replies, "Well I didnt see you," So I guess that means I am invisible. Me (and my cousin) being the only customer in the store at the time, right? Thats when the third woman behind the counter steps in with an attitude and says to the second woman, "Ill help them." At that point I should have left, but I didnt. With a nasty attitude she asks me what cake I wanted and what I wanted written on it. Then the chatty woman decides to get up from her talk box just to ask if theres anything else we needed. As Im waiting, watching the second worker who thinks me to be invisible helping and treating the other customer with respect, I cant help but wonder if racism is playing a part in this (yes Im African American and the women working at the bakery are white). She passes me an evil look when she catches me looking at her. The third woman comes out of the back with the cake she has written on and boxes it up. Then my mother comes into the bakery wanting to get an additional cake. So she goes back into the back to write on the additional cake. While we wait, I explain the encounter I had to my mother and I notice that the second woman has a taunting smirk on her face. So I say to her, "Nothing is funny." She then reiterates that she didnt see me and apologizes. I tell her that Im not in need of an apology and that I just want to be treated with respect and offered good customer service like the other customers. She then becomes combative and I inform her that I was having a conversation with my mother. She then says "Yeah, but you keep talking about it." So I say to her that Im free to discuss whatever I want to discuss with my mother and that she should focus on being professional in a business setting. Then chatty Kathy comes over and says again, "She said she was sorry mam." Instead of intervening the other woman from budding into my conversation in the first place. My experience was despicable to say the least. I hate that I even spent my money there after it was all said and done. However, one thing is for certain, I will never go back to Paddy Cake Bakery.
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Vent & Blog Plus Amy Schneider-Fisher
I went to the bakery in May, I was looking for a simple wedding cake. They do not tell the full truth. I was told they do air brush. Just got a phone call from Susan, she was very rude, telling me how to decorate my cake. Telling me now they dont do all the details that she consulted me with. And, the portfolio is out dated!! They are cakes that look like they were cut out of magazines from the 1970s, it was the worst service I encountered!! Had I put a down payment like Susan wanted me to? I would be out hundreds of dollars. But, she would be in breech of her own contract by refusing to make the cake which in turn you can ask for your money back! After the atrocious manner that I have expireenced?! I will not recommend this place even to a dog! Save your money and go somewhere else!! Do not pay upfront! The quality is poor. The White Almond butter cream is excellent, but the service is a zero!! Letting under age kids have smoke breaks I do believe is against the law as well!? Talking about your plans for the weekend should be done on your break, not while you have customers!!! If they wish to remain a business? There needs to be some serious changes!! I would give them zero stars if it were an option. And, you should disclose that the details in your portfolio are not what you really offer. I do believe the work in the portfolio are by another bakery, I have seen the designs before.
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A Private User
I used to love this bakery until I started making orders for occasion cakes there. The baked goods taste delicious and are reasonably priced but Ive learned that there are organizational problems, in addition to their notoriously bad customer service issues. When Ive place an order for a specific date to pick up, the counter workers either take my orders too quickly to get it right or the bakers dont read the order carefully. Regardless, my orders have been totally wrong on multiple occasions. When youre picking up a cake the day of the event theres not time to fix anything so youre told (rudely) to buy it at the full price and call back to speak with the supervisor. At that point any leverage or power the customer has is gone. And Im left thinking that this is the third (or fourth) time Ive been had by this place. If the workers or someone would have treated the mistakes with humility and apologized I would consider ordering cakes from there again. But instead I am met with rudeness and scapegoating. "Oh it was this person, not me." Fine but you are an ambassador of the business so apologize on their behalf and try to be a little nicer. I have never met such snippy, rude, and curt bakery workers in my entire life. Back to Prantls I go!
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Jacinta Stevens
Maybe it was just Suzie or whoever she was working with, but they were no help at all. I know theres little decor cartoons or something for cakes when people get a last minute cake and thats all I wanted to know. I got hung up on twice, little to no details on what they can offer me, and basically if I wanted a cake it was going to be plain with words. I dont know anything about this place but now I really dont want to find out.
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Rachel Smachel
Low-quality, prefab ingredients. Nothing really tastes like anything. Just tastes like sugar. Chocolate doesnt taste like chocolate, other flavors dont taste like they should. Some items are undercooked, others overcooked. There are much better bakeries around, including supermarket bakeries.
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Alysse Rico
I received terrible service. The woman at the counter was very unpleasant. I planned on trying many different items, but my husband was so upset that he cut me off and we decided to not spend anymore money with them. I tried the donuts and they were good.