Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	100 McHolme Dr, Pittsburgh, PA 15275, USA
Phone:	+1 412-809-9050
Site:	stores.jared.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 60

Reviews 9

Brandon McCarron

Avoid this location at all costs. They royally screwed up my order for an engagement ring. First mistake they made: After three separate times telling them not to sending correspondence through the mail to my billing address (I even gave a different mailing address to avoid this) they still sent things to me. The ring was supposed to be a surprise and that nearly ruined it. Second mistake: they completely butchered the size I needed. Only upon discovering the mistake myself was I able to fix it, and even then I didnt get the correct ring in time for when I needed it. I had to present my fiance with a loaner ring to hold us over until the correct ring came in, which took a month and a half. Third mistake: after taking it to a different Jared location for cleaning as I cannot stomach to step foot into this store ever again in my life, I was informed they sized the ring incorrectly, which explained why it didnt fit my fiance properly. We were forced to come back to this location to add sizing beads inside of the ring, which we were told would be no problem to add upon initially picking up the ring and trying it on and seeing that it didnt fit as we thought it would. I was presented with a sales slip asking to sign my signature. After making no mention that there would be a charge for over $100, I asked what I was signing. Only then was the charge explained to me, which I disputed. After a brief conference with the other employees in the store, the person I was dealing with returned stating there would be no charge. Only now this person acted as if I was personally taking the $100 out of their own pocket. They were completely unprofessional in their reaction as it was painfully obvious that they did not want me to have this service for free. They even pushed back "Well we are technically adding gold onto the ring with the beads since they are made of gold". Awesome. What about the gold that was cut out from the ring when it went from a size 5 down to a 3.5? Where did that gold go? I didnt get a discounted price for the gold that was cut off, and had the ring been sized properly the first time around we wouldnt have needed the beads. Do not go to this store. They will screw up your order and then treat you like a pile of trash when you raise issue.

Trisha Rice

I ordered a ring offline and it came delivered with one of the post broke off of it. So I took it into this store and the representative acted as if I broke the ring even though it was still in the box and I had proof showing when it was delivered and how I immediately contacted someone to say it was damaged. I had received free overnight shipping online, she told me in store Id have to pay for shipping or get it shipped to the store (causing me to make another trip out there when I have a job and a 10 month old) and then kept telling me I was also going to lose my $25 off coupon code making me pay more than I had already paid for the item! What topped it all off was the women in the store told me if they ordered another one it would only take a week and the call center representative said it would take a lot longer than that but he found one close by that could be shipped there in about a week and theyd resize the ring...well were going on 3 weeks and I havent heard anything from them! I will never purchase from jareds again and not only that Ive already told all my friends the same horror story as well and told them never to purchase from them again!

Jake Malone

I came here tonight to look at a few luxury watches as my family member was getting her Pandora charms fixed. There amenities were awesome, I was given hot chocolate, they also had two different cappuccinos and they were all free including bottled water. There selection of watches was really nice as well including tag heuer, Gucci, Citizen, and preowned rolex. A very nice location and I will be back.

Dana Payne

Colleen has been the best to work with over the years. I have been purchasing many different types & pieces of jewelry since initially coming to this location about four years ago. She is by far the most professional and truly caring jeweler that I have worked with. Her staff is very sweet and always willing to go the extra mile to get things done.

david tusick

Worst experience. I was first told that it would take 6 to 8 weeks to make our wedding band. Was later told that it would take 8 to 12 weeks once we hit the 8 week mark. Staff member was rude and did not seem to listen to our concerns. Would not recommend to young couples looking to purchase engagement or wedding rings.

john harrigal

The complaints above did not happen to me. Ive spent Im gonna say about 12 grand in 2 years here. Engagement and wedding rings were also purchased from this location. We had a great time! She tried on rings forever and we joked with the employees that helped us. Id recommend seeing Diana when visiting.

walter Crow

They were extremely pushy and rude do not go here they kept trying to get me to buy ring I didnt want because it was the last week of the month and they wanted to meet a qouta

Carlos Soriano

The best jewelry in all of Pittsburgh.

Sandra Yeske

Always attentive, always professional