Apple South Hills Village

Category:	Computer Store
Address:	301 South Hills Village, Pittsburgh, PA 15241, USA
Phone:	+1 412-308-1970
Site:	apple.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 58

Reviews 7

Sunny Smith

My experience has to do with how quickly I was waited on even after having made an appointment online for the genius bar. I got there and waited (and waited and waited) sitting at that "genius bar" while the guys behind the "genius bar" continued to ignore me while I sat there. I was checked in but they still chose to not even acknowledge my existence. Finally someone did. The individual who worked on my computer as I sat there was nice enough but thats where it ended. After I left my computer there for them to work on it - and I signed the authorization for them to do so - and IT said they would call me in 3-5 days then --- NOTHING. For 6 days. I finally called them and they put me on hold for about 5 minutes, came back to the phone and said "It is just now being worked on." Interesting. Did they decide to pull my computer off the shelf and work on it right at that time BECAUSE I called? Who knows. Then, the next day I had another person call for me to inquire about my computer and this was in the morning. He was told it was done. Then, at 6 pm that EVENING they called me to tell me it was done. The bottom line is: I was not happy with how they treated me while sitting at their "Genius Bar" (which should be called "The UnFriendly Genius Bar") and the lack of communication from them after that.

Stacy Love

The employees are very professional, helpful and they do their best it seems. I had secured an online appt for 5:40 pm and Sean checked me in. He told me to go to the back and they would call me. There were a million people in there. There has got to be a better system for the genius bar. All the workers are checking their ipads and all the customers are standing around wondering when their turn is. People were getting extremely frustrated. I was standing off to the side so as to not appear pushy, but there was a perpetual line forming at the middle of the "bar" and the employee just kept taking the next person in line. Finally I asked what the system was and was initially evaluated. Then you are sent to another table where another well intentioned overworked employee is trying to multitask with mulitple customers. Certainly Apple can come up with a better system. It is always easier to wait when you have a clue where you are in the multitudes of people. Would suggest going back to the Bakery or Butcher store system where you walk in the door and take a number. What is so difficult about that? One hour and 20 minutes later I was out of there. Awful experience.

Tim Houston

What a pain. I waste half a day driving over there after Verizon refers me to them during my service call. When I walk in, there are what seem like about 20 people wandering around in Apple shirts. Yet I have to track down someone to get help. Then they refer me to the "genius" bar, where Im somewhat rudely told by the "genius" that "yes, we can help you. But its going to cost $120 to fix your brand new iphone 6." Well yes, maybe I did cause the hairline crack in the button that is making it fail. I really dont know - especially since the button is inset and the phone otherwise looks flawless. But do ya think either Verizon or Apple coulda told me this before I wasted half a working day? Now I have to go BACK there to get it fixed after talking with the boss to make sure they will reimburse for the repair. Just seems like Apple could find a better way to handle all this. I guess thats why I prefer my droid personal phone. Have just had a way better support experience every time with my Samsung and Motorola devices. I have nothing against Apple per se. Just havent had great experience with the products.

Michael Alan

This is the worst customer service I have ever received. I wish someone would read the reviews and do something about this. I have been a loyal Apple customer for years because this store Im moving away from Apple. My mac is 1 year old and the hard drive went out and I took it in for repair. It took about 45 mins and told me it would take a few days but the very next day it was ready(Great). It takes about 2 hour for me to drive there and back and about 1:15 for processing. I got back to the house and plugged it in and they did nothing. It was not fixed, so I had to repeat this process all over again. They made me feel like it was my fault for not checking it before I left and did not follow up with me or apologized for the mistake. I dont know who the manager was on site (she is short and has tattoos on her arm) because never gave me a business card, so I could call her if something went wrong this time around. She is a looks unprofessional, acts completely unprofessional, lacks product knowledge and rude. Bye Apple,Samsung here I come.

A Private User

I stopped in this apple retail store to purchase an iPad 2 last night. I was greeted at the entrance by four employees who did not appear to busy. When I told them I wanted to purchase an iPad, I was told that I would have to wait as there were two other customers ahead of me. This seems a bit ridiculous as apple employees have point-of-sale on their iPhones. Put off by the poor customer service, I used one of the stores iPads to check stock at BestBuy and immediately drove there. Upon approaching the tablets, I was greeted by a salesman who was helpful and more than happy to promptly take my money. Dont waste your time at the apple store. Buy online or head to an authorized reseller if you care about good customer service

Brooke Smith

I recently bought a Macbook Pro from this store. I paid the $100 for the one-to-one so they would transfer my stuff from my old computer to my new one. I bought the computer on a Monday, was told it would be ready by Wednesday evening. I didnt receive my computer until Friday afternoon. They never called to say it was ready (After they promised they would) and gave me an attitude when I went to pick the computer up. They said I didnt have the right receipt (I had the one emailed to me and the actual print out) and almost didnt give me my computer. Ive had nothing but problems with this store since I got my computer and I am disgusted by the service (or lack thereof) that I received.

Lola C

I love this store. Its usually very crowded but the staff is anxious to help. The Genius Bar is very helpful. MAKE AN APPOINTMENT. Yes, they can get behind even if you have an appointment but the time you choose can make a big difference. My most recent appt was for 11am on a Sunday - no wait at all. I see people complain about the time involved to simply purchase an item. If its a lengthy stay, its likely because the customer had the staff set up a device or iMac.That takes time whether the store does it or you do it at home. Its a good store, good people, and always a pleasant experience. BTW I dont work for Apple nor am I related to anyone employed by this store. Its just a good store.