Apple The Gardens Mall

Reviews 3

LI

Linda Sartori

The Apple Store at the Gardens Mall has a terrible atmosphere. The noise level prohibits clear thinking. Is that your intention, Apple? I hate going in that store and I just bought my third iPhone. The electronic buzz from the people and apparatuses,without any dampening, is very disturbing to my hearing. I am a 67 yo woman. The employees seem to be welcoming, but also seem too robotic. The protocol is difficult to grasp, especially for first time users. One enters, is greeted by one of the many blue people and then directed to another blue person to set up an appointment to talk to a third person. Why couldnt I have done this online, outside of the store? Then my appointment was in one hour. So I had to twiddle my thumbs. I went to the AT&T store and got the iPhone problem fixed there, and then I bought my new iPhone 6 there. Meanwhile I tried to cancel my appointment via text messages with the ha ha Genius Bar but it appears not to take messages. It only can send messages. "Your appointment is soon." "Your appointment is now". Please cancel. "We cannot hold your appointment. We are giving your time slot to someone else." Might as well have written a message to me, "This is Apple, and you are behaving badly." I really do not like the atmosphere of the store at all. Mostly due to the chaotic noise bounce all over the place. Not a quiet nook in the place to compose a thought. I dont think I will ever go there again, but of course you are the only game in town, damn you. I mean that figuratively. Why are you making us nuts with the noise level? Didnt your mother ever tell you you can catch more flies with honey than with vinegar? Stupid Apple. Makes me think you dont care a bit about your customers. Only about your bottom line. Well? Are you going to publish this or not? What? Your frickin "Publish" button doesnt operate? Only your "Cancel" button works? Oh. Now I see. I had to figure it out by going to another window and trying again. One has to touch the cursor to a star rating before it all gets operational. Why didnt you say so? You ASSume to much. When you sold me my iMac, you forgot to tell me, either in store or in manual, how to turn on the machine. It was my first iMac. I didnt know. You ASSumed everyone knew. I spent two hours trying to figure out how to turn it on. NOTHING in the manual indicating an ON/OFF button sleekly put in the rear of the lower left corner of the monitor. So there. Here is my review. You need to treat your customers better. And I am a stockholder. Shape up, Apple. We are not all your zombie friends. Some of us can think for ourselves. Sincerely, Linda Sartori Jupiter FL

JO

Jonathan Abrahamson

One night my iPhone 5 would not turn on or charge. It would show that it was charging but the battery kept showing red even after leaving it on charge over night. After searching about my problem (the next day after work) I found out about the battery replacement program and I double checked my serial number on their website to confirm that my phone was one of the devices affected by the problem. I called apple and I told the representatives about my problem, and how Ive already had to have things like the charging port replaced at other local stores because of how far the closest apple store is. They transferred me to someone at the gardens store and they told me I could come in and get it fixed that night. Before hanging up I asked the gentleman if I needed to make an appointment because its over an hour drive for me to go to the Gardens Apple store and he replied no. When I got to the Gardens store they were not expecting me and I was told that I should of made an appointment. I was finally able to sit down with someone and the first thing he told me is that my phone needs to be able to turn on in order for them to replace the battery. These geniuses must not of listened to a word I told them when describing my problem. He then tells me that they cant do anything to the phone because I had used "third party parts". The two representatives I spoke with on the phone never told me about this "policy". I was told that they cant replace the battery because they dont know if that is the problem. He couldnt even look me in the eyes when he was speaking with me. I even offered to pay for the battery if they replaced it and it was not the issue. They refused to touch the phone and said that my only option was to buy another iPhone 5 for close to $300. I walked out of the store with my broken phone and drove over an hour to go back home. After another day at work and no phone I went to a local shop that I usually go to and it took only 2 minutes and $40 for a new battery and a working phone. I have never experienced such horrible customer service and I dont plan on returning to this store or buying from Apple again.

JA

Jason Pinlac

I brought my mac book air to the GENIUS bar to get it fixed. The laptop was turning off randomly when not powered by cable. I left my laptop for 1 week only to return and have them tell me they couldnt reproduce the issue. WRONG! As soon as I turned on the laptop it shut off immediately. That same day, another tech told me that it was the battery and it would cost me $160 to replace and that it would be ready in 1-3 days. 5 days later I got the call that it was available for pick up. When I went to pick it up, nothing was done! I turned it on in front of a "genius" and it shut off again. Disappointed with service,I argued asking what they had actually done during the course of 2 weeks. They told me from the notes written down that they ran a suite of hardware diagnostics and the issue could not be reproduced therefore they didnt want to open up the laptop and touch the hardware. This didnt make any sense to me how it was possible that they could not reproduce the issue as it happened every 5 minutes and I was even able to reproduce the problem on site in front of 3 different technicians repeatedly on each visit. I was told my only option was to have it shipped to apple repair for $280 and it would take another 5 days of "diagnostic" tests. You know what I did? I took it to the local shop next door. The tech popped the battery out and in. Voila! Fixed for free. Why in the world an Apple technician couldnt make an HONEST EFFORT and use some common sense to attempt to help me is beyond my understanding. Im extremely disappointed with the customer service and the unwillingness to treat me as a valued customer. I spent a lot of money on this apple laptop and apple products in general. No more purchases with apple if I can help it. Im not giving another dollar. Thank you MTECH Repair in Chasewood plaze, Jupiter, FL for your patience, decent effort, friendly customer service, and for actually using some common sense to fix my problem.