Rent-A-Center

Reviews 5

NI

nicole victor

My Husband and I moved into the area and decided that untill we had time to furniture shop we were going to rent a couch and a tv. We sat around in the busy office for about and hour and 45 mins filling out paper work and all of those types of things and everything was fine. Unfortunately we were told we werent going to be able to have our items delivered till that following Tuesday (did are applictaions and all on a Saturday) we agreed are wait time was to be home between 11-6pm which we only lived up the street so it was absurd however we waited and the truck came around 6. Everything was fine and we had even been paying ahead of time. My husband called one Saturday to pay and was told they were so busy in the office they would write his name down and call him back as soon as possible to make his payment. We said alright and went on with our day (our sons birthday) we were very busy and didnt call back to remind them because well we figured they would call us LIKE THEY SAID when the store calmed down a tad. Sunday they are closed so monday morning my husband goes into pay and they are demanding a late fee for the couch and tv payment which is completely ridiculous and while we were discussing everything the Manager of the store proceeded to tell us how we will " Never Rent In This Town Again" if she had anything to do with it. She was completely rude and the power trip she has for being the manager there has very much gone to her head. We paid the late fee and was also asked to pay a reinstatement fee which we refused to do. Told her after the paid week was up to please pick up the items. She said they would be there the following Thursday. Thursday came and i waited at home and noone showed up. I called the next morning and asked when they would be there to retreve their items she said today and so i waited around and again no one showed up. I called yet again the next day and asked once again when they were going to be able to retrieve the items and she told me they had no idea but she would call me as soon as she knew to tell me a date and time. I never recieved a call and they randomly showed up demanding there thing while i was on my way out the door to meet a client. Its very sad to see a company with such a lack of customer service I would never recommend this place to any of my friends or family.

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KA

Kara Wilkinson

Went to rent a center to get a set of sofas. The store manager and other lady who was working did everything to accommodate me. I even received a free week for my wait time. I left the store happy and excited to receive my new sofas, it wasnt until the next day when the delivery was suppose to come that the problems started. Some guy who works there repeatedly lied to me about when I was going to get my sofas. All I wanted was a real answer not the runaround. When the movers finally arrived at almost 8 at night they were missing certain tools. So the same guy who lied to me on the phone all day came to bring them. He walked in my house without a hello or even noticing I was there and left with the same attitude. Thank god everyone besides him was great.

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LU

Lupita Sebastian

This rent a center lacks on customer service. When they call your phone they never state where they are calling from or who is calling. Ive actually brought it to the managers attention a well and still when they call its a problem, just until their done talking to you or until you ask who is this do they say whos calling. They have a lot of teaching to show to their workers and I mean a lot.

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EL

ELe nuNez

****Manager Monica is very Unprofessional,Rude, and doesnt listen, always appear angry and confused..staff follows this unprofessionalism..This Store doesnt is under poor Management.. This store need training!!!!!!!!!! FIND AN AARONS STORE..They have better quality products/service..

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KA

Kara Creary

Pay bills here

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