Apple Lincoln Road

Reviews 5

JO

Johann du Toit

I have to say I was still considering being an Apple junkie after my first experience in this store . Thanks to a manager on the floor Mr Mike Priceman. He was not only professional, solution seeking but also with his attitude made a very bad first impression better. I had to get my Macbook Pro fixed for a cracked screen they did not offer a Depo service as I read on the forums. Nor did they see any issue in the lack of guidance how to treat your Macbook screen. I guess the $450 repair price tag was what I needed to pay for my stupidity. They also fast tracked my repair which I was extremely grateful for. What followed was not only demeaning unprofessional but surprisingly "unapple" like. So I had to wait 20 minutes to get my repaired Macbook back - although many of the staff was standing around looking bored. The person helping me probably had a late night and although professional and friendly he was emotionless - and this was clearly for him just another random person and client and he made sure I know that. So my credit card did not work - unfortunately Apple being the "global company" it is can not cater for traditional credit card machines with pin code. I had to walk to the bank and withdraw cash - the employee telling me again its your problem. Now the reason why I will never ever even consider spending one cent on an Apple product. I asked the person helping me to see the store manager - a person calling himself Cal (refusing to give his surname). "Started you asked for a Manager why"?... Not what I would expect - "Morning sir - anything I can help with , and issues?" I then explained how I was totally disatisfied with the situation - instead of listening he barely looked at me rather scouting the floor (who knows what he was searching for). He then told me to stop screaming (I might have raised my voice - I currently have a cold btw.). I then asked if he was the most senior person in store. To which he replied why? - I then asked who his manager was and he said he is the highest person in the store. I then repeated raising my voice slighly who his supervisor was to which he replied his boss is Tim Cook. So I asked "Your second in command to Tim Cook ?- and then wrote on a piece of paper "refusal to provide name of supervisor" to which he said his supervisors name is Steve - see I did not refuse - dont put words in my mouth... I then ended the conversation asking Cal - if he is happy that Apple just lost a customer. His response was - I dont really care all I know is you were screaming to me . I then screamed shortly to indicate to him what the difference between screaming and raising ones voiceis. Cal then very aggressively threatened to either escort me from the premises or to get me arrested. How is this customer service? , does Apple train its staff in conflict management?. How can someone become a manager in a store when he is barely able to understand the English language or able or even likes customer service and fail to differenciate between raising ones voice and screaming. I have to say that even though there is big hispanic community its still an American store - so I expect the Store management to 1) be professional, sarcasm and rudeness is not a value , 2) Speak proper English , 3) The customer is always right is not lived nor valued in this store. Also i heard him bad mouthing me to another staff member when I was still in store. Shockingly bad experience ....AVOID THIS STORE

---

RO

Rodrigo Aramburu

Vine tres veces en mi vida. Las tres veces a traer celulares ajenos para reparar. La primera en febrero de 2016 sin problemas. En este viaje un amigo me encargo traer su celular pantalla rota. Vine el lunes 30 al turno que me sacaron y ya arrancamos mal porque ni la recepcionista que me recibió en primer lugar ni el del servicio técnico hablaban español. Lo peor es que el segundo no realizó ningún esfuerzo para que nos entendieramos en mi rudimentario inglés. Pase con el “tecnico” y me recibió el teléfono informando que estaría reparado para el día siguiente. Al día siguiente volví, esta vez con mi esposa embarazada de 7 meses. Otra vez un recepcionista de los técnicos que no habla español y más maleducado que el del día anterior con un absoluto desinterés por que le entendieramos galgo. Me hablaba como si yo no fuera un turista que viene a darle trabajo... Lo peor llegó luego: le pregunté por un baño para mi esposa (visiblemente embarazada)... ME DIJO QUE NO TENÍAN, QUE PRUEBE CON EL RESTAURANTE DE ENFRENTE O QUE VAYA AL GAP!!! ENTIENDAN QUE EN EL “MODERNO” APPLE MANDARON A UNA EMBARAZADA AL BAÑO DE GAP... ¿los clientes no necesitan ir al banco? A caso Siri va por uno???? INCREÍBLE. Finalmente al celular de mi amigo me lo devolvieron sin reparar puesto q mi amigo de Buenos Aires al no tener Apple stores a mano lo había reparado sin el vidrio original. Eso ya es problema del sonso de mi amigo que compra en una empresa a que no le importan ni sus clientes ni las personas como evidentemente demostraron con mi esposa.

---

MU

Mundo GPA

Totalmente desilusionado con Apple. Aprovecho mi visita a Miami para colocar una batería nueva a mi Iphone 6, pero cometo el error de explicarle al recepcionista que el teléfono tenía una batería no original, ya que en mi país no hay Apple Store, lo que provoca el rechazo a realizar el servicio "por la seguridad de nuestros técnicos", excusa totalmente ridícula para castigar al cliente que utilizó un servicio no oficial -por imposibilidad de contar con uno en su país- Pero esto no es todo, el colmo del ridiculo es la solución que me ofrecieron: "Vaya a cambiar su batería a un servicio no oficial"... INCREIBLE Nunca mas Apple

---

AM

Ameur Mezaache

worst experience ever!!!!!!!!! yesterday i went to the apple store on lincoln due to the problem that the iPhone 6s plus that bought the day before the phone froze and wont respond i went and asked for it to be replaced the technician that was helping me was one of the worst and unprofessional person in that store i told her the issue that i had with the phone but when she run the diagnostic and found that the phone has a software issue she said that she will replace the display but not the phone i ask speak to manager that was rude and completely out of it he said listen sir if we say that the phone need a new display we will replace the display, i asked if the problem persist what should i do he replied we will replace the display a second time and we will not do it a third time and we wont replace the phone for he said that it was internal policies, he notice that i was talking in arabic and changed his tone of voice and got to be more rude than before and wouldnt answer my question nor explain this policies and he also said that he has nothing to explain to me when i asked to be directed to someone to complain the called security and had me out of the store the managers name was RICKY FODOR

---

PA

Paul Felder

I was extremely disappointed with the service I got from Apple today (at Lincoln Road). After being a loyal and BIG buyer of Apple products for my whole family I ran into the first set-back. Its clear that Apple is not as concerned with customer satisfaction and more focused on their bottom line. I updated my Iphone 6 Plus to the new IOS this morning only to experience flickering and the phone not responding to touch. After hours on the phone with Apple Care I went to the Lincoln Road Genius Bar. I was told that despite no fault of my own, I had to pay $349 to replace the phone as it was 5 months out of warranty. What is crazy is that this was a phone that APPLE replaced 6 months ago for having a faulty charging jack. So they replaced my phone with a refurbished one and then they charge you obscene prices one those refurbished phones turn out to be faulty???? VERY VERY disturbing. I know the managers have the ability to make exceptions and deviate from policy. Given that I didnt drop the phone, get it wet, or have any fault in the hardware/software burnout, Im shocked they wouldnt want to keep a customer like me happy. Very troubling if this is Apples new direction....

---

---