Monarch Hardware Company

Category:	Home Improvement Store
Address:	4502 Walnut St, Philadelphia, PA 19139, USA
Phone:	+1 215-387-4199
Site:	truevalue.com
Rating:	4
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed

Location

Photos 12

Reviews 25

Mirko Popovic

Have been an on/ off customer for 15-16 years. Came the other day to get couple of hoses for the sink I was working on. As I was seeking help the younger owner of the place (son) rudely dismissed me and sent me to his father. As I explained the (weird hoses) I was looking to the owner he looked a bit confused, where I further referred to a Grohe, German faucet I was working with and needed hoses for. What he said next I was never expecting - implying what I was looking for does not exist I was told to "go back to Berlin to get (what ever is I needed)". I played cool and asked to see the standard ones they have and realized I made a (dumb-ass) mistake in what I was asking for. But just cuz I had an FOB accent, does not mean I am freaking German nor did I sing up for the "PATRIOTIC" hazing comment the OWNER threw at me. Overall the CRAP-ASS "service", employees attitude, bias, prejudice, and stereotyping faced in this place over the years is just tiring Yall will go out of business pretty soon - Eagles or Flyers will not save you!. Btw - its very obvious they solicit/pay for positive reviews here and on Yelp as every time there is REAL bad experience review (quite often) there is 3-4-5 new ones how they are the greatest. bull!!!

michele stachowicz

I went to a competitor due to locking my keys in car, and for house keys. It was crappy experience. The employees were all very nice and helpful. BUT the owner was very rude and not customer service friendly. The keys that were made repeatably did not work. I had to go back and forth several times. Finally I got my money back and went to Monarch Hardware. My car key and house keys were made and they all worked beautifully. They said that my car key was bent, and they would not refund my money. Funny though Monarch was able to do it all with the same keys I took in to the competitor. I have been going to Monarch for years. Due to where I was I tried West Phila Locksmith Company. NEVER AGAIN.Monarch Hardware got the job done with great customer service. I would highly recommend Monarch Hardware. I would highly discourage anyone from going to WPLC. No contest.

Adam Mullen

Id been to two other hardware stores (another Tru-Value in Manayunk and Lowes) looking for some esoteric plumbing supplies. Not only did I not have to draw the guy at Monarch a picture to describe what Im doing and be told that what I was looking for didnt exist (a 3/4" ballcock thread to 1/2" compression thread toilet supply line), he knew exactly what I was looking for and had one in stock. In and out with everything I needed in under 5 minutes. I really should have gone here first but live and learn.

Brian Harris

Went in to buy screws for my guitar. When I got home I realized I needed 6X1 wood screws and not 8X1 screws. I returned 12 minutes later & explained I needed smaller screws & sales rep began taking me to the screws & said "I cant take those back". I motioned no problem as they were only a $1.93 & walked out. SUPPORT SMALL BUSINESSES....LOWES WAS FURTHER TO TRAVEL TO BUT I KNOW I HAVE A NO HASSLE RETURN IF I NEEDED IT...MONARCH WAKE-UP THE BIG CORPORATIONS ARE KILLING SMALL BUSINESSES!!!!!!!!

Jai Agrawal

gave me a great tip on how to fix my door hinge. hooked me up with this awesome "daylight" light bulb that makes me happy. copied my housekey. chit-chatted with a new neighbor about teaching schoolkids. this store has been around since the great depression. it is staffed with sharp cookies and one guy was an honest-to-God Vietnam vet. Tremendous respect, Monarch. Friends for life :-D

Saurabh Agnihotri

I called them for changing locks for an eviction for a tenant. They started giving me charges like $89 for first lock, $49 for second and then additional charges. Next thing you know the bill was $216 plus tax. Very very HIGH. Unacceptable pricing.

Geoffrey Oxholm

These guys are nice, helpful, and honest. Theyre nice guys who are used to dealing with all sorts of customers. Theyre not even afraid to tell you when you should check out a bigger hardware store. Definitely my first stop for all home projects.

A Private User

Wonderful service. Ive gone there for key copying and to but a few small items, and they stand out in making sure you have everything you need. Even when I war just buying mousetraps, the clerk suggested how to bait them most effectively.

And your mama 2

Stopped in to buy some wire cutters and the guy was very helpful in showing me the most effective ones for my project. I ended up buying a great trashcan also which they me pick up later on . A++++++ For this hardware store.

Jonathan Withey

Amazing the product range packed into such a tiny store! Staff member very helpful in locating all the products I needed. A little pricey for the low range products, but its what youd expect for a store of this size

Isabella DeFusco

Really mice neighborhood hardware store! The place has everything i could think to want from fine woodworking tools, to household utilities. The staff are friendly and very knowledgable.

Rev

Owner is predatory and refuses to sell hardware unless you buy at least 3 pieces because they know theyre the only hardware store nearby. Will never do business again. Stay away.

Ernest Hill

I am trying to work out new procedures on making furniture and this place is a great help because they have so many tools in here that I can use, new tools that are very helpful.

Erich Plate

RETURN POLICY SUCKS. Im not an electrician , so when I buy the wrong light bulb on accident and try to exchange it, I get stuck with a useless light bulb. Never going back.

Candice Milbourne Cozart

Always helpful. They dont mind opening the package to see if the hardware fits. Knowledgeable, and provide personal service. Great old fashion customer service

William Gwin

Decent selection and often service can be quite friendly and helpful. Other times, however, the employees are downright rude and condescending.

A Private User

Truly a gem of a find in a pinch. Down with Home Depot! Up with Monarch! Stopped in just a closing time and found exactly what I needed.

Jeffrey Rodgers

Has the feel of a small town hardware store, but still an excellent selection of products, and reasonable prices.

j j

terrible scammers. they didnt even cut the lock but charged me 85.32. never go here. theyre terrible

A Private User

Good, friendly service. Good selection of product. Not too expensive. So, nice place.

A Private User

Great people, great service. I hope that they stay in business for a very long time.