Category: | Hardware Store |
Address: | 8450 Germantown Ave, Philadelphia, PA 19118, USA |
Phone: | +1 215-247-0945 |
Site: | kilianhardware.com |
Rating: | 4.4 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM 10AM–3PM |
MA
Mark Rabuck
I live a block away, but as of today, thats a block too far, especially when there are friendlier and more helpful hardware stores fifteen minutes away in Wyndmoor, Andorra, and Ambler. I took a window to be re-glazed at noon yesterday, a job that had been done in less than an hour last September. I took a claim check, which had "PM" written on the line labeled "Time Estimate." When I checked at closing time, five hours later, the clerk laughed and said it would be at least a week. When I asked why it would take so long this time, she just shrugged. I explained that this window was needed for my daughters bedroom, she told me to come back today. When I called today, the glazier laughed again at my apparently unreasonable expectations and told me that it would now be at least two weeks. Since I am heading out of town tomorrow, I told them to return the window unrepaired. I picked it up at 2:00. There was another crack in the pane. The clerk walked away from me until I reminded them that they had forgotten to return my $10 deposit. Again it was returned without comment or apology. Enjoy my last dollar, Killians.
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A Private User
Totally Shocked by "Super friendly." They are sarcastic and uppity! My husband purchased an item and then thinking he was not charged correctly went back to the rack. He was overcharged by $2. When I went to tell the cashier, the old lady owner piped in that the higher price is correct and "we cant be expected to change all of the rack prices when the item comes in." Unbelievable! Then when my husband said lets go, the old man owner sitting on a small chair by the door said "would it make you fell better if I gave you the $2?" What my husband wishes he had thought to say would have been--no, it would make me feel better if you treated me with respect!" This is not the first time I have been treated with sarcasm in this store. They at one time sold yarn (maybe they still do) and when I asked out of curiosity why they sell yarn in a hardware store, the old ladys response was "because I can." Nasty entitled people. Two times, youre out!
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A Private User
Super friendly and knowledgeable staff. The store is crazy though, their is simultaneously everything and nothing stacked from the floor to ceiling in their small store. There arent carts and wide open aisles, just friends bumping into each other discussing their latest home improvement endeavor. In some ways their selection is better than a Home Depot because they seem to serve the immediate area and know what most homeowners will need. For some other things though, their store is simply too small to have a tremendous selection.
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A Private User
Unhelpful staff (Id have better luck establishing eye contact with a supermodel) with a pronounced "Its your pleasure to be served by us" attitude. I spend $35 on keys and you are going to ask me to pay 3 x .25 cents so my wife and daughter can separate out our sets? Seriously? Even after I politely ask if you can just throw three of them in on a $35 key purchase (thats right-- $35 for 15 keys)? Last straw, Killians. When you start training your staff better than Home Depot does, Ill come back.
JE
Jean Wilcox
I am really surprised by the bad reviews of Killians. I live nearby and think it is a wonderful place to shop. For its size, it has an amazing amount of inventory and can get you what they dont have. And I have always found the staff to be extremely friendly and helpful. Ive gone in there with some odd requests and problems. They have always taken the time to help me figure out a way to fix things. I highly recommend it ... a much more personal environment than the big box stores.
EL
Ellens BackUpAccount
I think this place is great! The people there are far more knowledgeable than the people at the Home Depot (especially about little details of items and products). I go there a lot and have never had a problem getting help from the staff. Often they ask if I need help when Im just browsing. I think the only time Ive had a problem was when I went there during a peak hour and everybody else was in need of help, so I had to wait about 5 minutes - which is perfectly understandable.
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A Private User
We got to experience the what is so great about Kilian and America this past weekend. We grilled on the sidewalk to promote our new product and just soaked in the wonderful Spring day and the diverse crowd that filled Chestnut Hill. Just being around Kilian for the day made me realize how special their store is and their service to the community is. A true slice of Main Street America and all that is right and wonderful about this country.
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Fred Oster
Kilian Hardware is the best! In addition to the ordinary weekend list of needs, I reserve my list of tough to find things for Kilians because they have them, or will order them if they dont. They are especially wonderful for having all the useful things that old houses need. At the same time, they wonderfully hip to new LED lighting. The staff are super duper, too.
BR
Brian Fergus
Only been in once, but the employees were helpful and made some copies of keys for me. I havent gone in there asking for advice on anything though. Try it out. Keeping these kind of stores in business is important because of the convenience. If you go to lowes or Home Depot you could spend an hour just walking to the part of the store to find something small.
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A Private User
I love supporting mom and pop shops, but I cant support Kilians. There is never anyone around to help. If you ask for help, you wait..and wait and wait. Id like to say it was a one time experience, but it is my local hardware store and Ive (unfortunately) been several times and had the same experience, again and again.
IL
Ileane Smith
Killians is part of the heart and soul of Chestnut Hill and what makes it so great. Need to repair an old window, or replace an old knob - you might find it at Killians. Youll also find all of your contemporary hardware needs under the same roof. Service is exceptional and the staff is very knowledgeable.
JA
James Dexter
Great store with an amazing inventory for their city location. Ive found the staff to be very helpful. When Ive compared prices, Ive been surprised to find that Kilians prices that Ive checked have been competitive with or even lower than those available over the Internet.
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A Private User
This quaint store is deceiving with its small store-front. However, it is quite large and stocked with everything I need. The extremely helpful staff always has the answer and expertise the corporate stores lack. One of the best hardware stores I have ever been to.
MI
Mindy Arledge-Hicks
Charming hardware store with a great selection of merchandise. Fun place to browse. They also carry things for the kitchen and garden. Including organic. Good selection of canning supplies. Wish every neighborhood could have a place like this.
BJ
BJ L
Kilians has very helpful staff and prices that compete with the big box stores. Plus for small parts like washers and nuts, you can generally get just one of what you need instead of having to buy a whole bag of them like at the big chains.
SE
Seven Freedoms Farm, LLC
Great hard to find products for window restoration. Utilized this store when I was living in Philadelphia and restoring windows...still shopping online now for our farmhouse restoration at our new home in Virginia. Very quick shipping!