Doylestown True Value

Reviews 14

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N. C.

DO NOT SHOP HERE. My husband brought a piece of plumbing into the store in order to buy another piece that attaches to it. He asked a salesperson what he would need and was advised specifically to purchase a certain connection for the pipe. Upon bringing it home,opening it and trying to connect it, it turned out to be the wrong one. Our plumber couldnt stay any longer for us to run out again so he said he would come the next day and bring the part with him. So, I went back to True Value the next morning to return the part and the manager/owner told me that they would only give a store credit. EVEN THOUGH THEIR OWN ASSOCIATE GAVE US ILL ADVICE, they would not give us our money back. TERRIBLE SERVICE. If my husband had just blindly grabbed something off the shelf then that would be one thing but he was told by them what to buy! I understand stores have policies, but I worked in retail for 9 years and there is ALWAYS an exception that can be made if it was due to their own associates error. They just didnt want to. My husband will go back and get the measly credit to give to someone else but we will NOT be back. We love to support local business and do so all the time but we cant support this lack of accommodation, again DUE TO THEIR OWN ERROR. They need to understand that they will never have a better selection or lower prices than Home Depot or Lowes. The only thing they can offer is better service and they are not fulfilling that. Train your associates better and get some common sense. We will drive the extra 10 minutes to Home Depot from now on. Youd rather lose good customers over $15. **EDIT. theres more now!!!! Holy moly. Husband went back in hours later to get the store credit and was told by the owner that he was no longer going to honor the return or our business. Told him he was trespassing and was going to call the police!! Um, what?! When my husband asked why, he said it was because I left a bad review online. Then this guy straight up LIED and went on to say that I was using foul language and making obscene gestures and verbally abused a teenage girl that was part of the staff when I was in earlier. ALL LIES. I never once cursed or gave the finger or anything like that. And there was no teenage girl there whatsoever at the time. Only him and two young men at the counter. What a psycho! I know hes reading this so, produce the security tape of me doing all this! Wont happen because it DOESNT EXIST. Something is very, very wrong with this man. Again, all of this over a FIFTEEN DOLLAR RETURN. Would rather keep his few bucks and LIE, than practice good customer service. This will be ALL OVER SOCIAL MEDIA now and we are contacting corporate. This man shouldnt own a business and is giving our community a bad name.

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Seth Goldstein

So I went to the local True Value in Doylestown for get sone stuff. I try and support local small business whenever I can. I had a 40% off one item coupon and forgot to use it. I then went to Giant, in the same shopping center. When I was checking out I realized that I never used my coupon at True Value. So I went back. I was promptly in formed that I needed to use the coupon at the time of purchase. I said can they return it and resell it to me with the coupon? The cashier said no. I asked to talk to the manager. When he came up he created such a rude scene and said that hell do this one time, but to never do it again. He said I was taking money out of small business. I was trying to give him business. #WTF Honestly, Fishers Hardware (Ace) is 5 mins North in Plumsteadville. Ill just go back there. I will never go back to this True Value again. This is not how you treat customers. #custserv #customerservice #fail

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Doylestown Mark

Nice guys. Always willing to help or leave you alone if you wish. LARGE selection. You are not going to frame and drywall a house from a community hardware store, but it is shocking how many times I have saved a trip to the big Orange and Blue Box Stores. They blow away Orange with Sharkbite fittings, nuts/screws/bolts and "things" for whatever breaks. Their prices arent bad, maybe 2 to 3% higher, but more than offset by convenience (gas and time). Dont confuse this True Value for Sears Hardware! They actually have the item I need 19 out of 20 times. Net, net, it is a great addition to the Doylestown area and I hope they can stay in business!

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Rod Ammon

These guys are new and I believe they will do great! The service is excellent and you can tell they care about the business. I just got a grill from them and they were right on with what I needed! The grill was at my house and the old one was gone in hours. Quality products, a neighborhood feel and prices that compete with the big box nonsense. With luck I wont have to go south on 611 for a long time.

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Andrew Crouthamel

Best local hardware store. Its a new location, so hopefully they keep it up. The store itself is small, but they seem to do their best with the space and have most of what you need. Selection for some things are lacking, again basically because of space. There are always a number of employees available to help you, check out is fast, they answer their phone quickly, overall great place.

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Daniel Vanegas

The staff was very friendly and eager to help even when it wasnt in their department. The key guy went the extra mile and really helped straighten out a situation with my car keys. Dont go to the dealer for a new key. True value can make it for you .They made my key and chip that same day. Thank you

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Darrell Jennings

Best hardware store in the area. Excellent selection and knowledgeable staff. A pleasant alternative to places like Home Depot or Lowes where they never seem to have what I need, and never have people that know hardware.

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Mark Evans

Excellent customer service, friendly knowledgeable staff, great selection. Doylestown has needed a local hardware store for years. Keep up the good work.

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Adam Boone

Anyone who rates this place anything good is absolutely full of it or very lucky to not have an interaction with the owner

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Harrison Fry

Awesome Staff - theyre incredibly knowledgeable, fast and professional.

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Matthew Christ

Great Store, and Knowledgeable staff. Thanks

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Christopher V

Great service. Easy to get stuff quickly

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morgan woltman

Great selection, staff extremely helpful

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jen carden

Helpful

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