The Dump Furniture Outlet

Category:	Furniture Store
Address:	1800 East Dr, Oaks, PA 19456, USA
Phone:	+1 484-831-1060
Site:	thedump.com
Rating:	3.8
Working:	9AM–9PM Closed Closed 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 4

Mister Smith

One of the worst customer service experiences I have ever had. I am familiar with the product and know that there is good value in purchasing some of the items from this company. However the price you have to pay is dealing with gross incompetence. I ordered a factory cart coffee table 3 weeks ago. I paid for it in full and was told that it was being transferred from a store in Atlanta by the current store manager who was relocating to that specific location. He assured me that he would oversee this process and handle this transfer personally so that I would receive an undamaged piece of merchandise. I was told that I would receive the item the following week. The first week passes with no communication. After the second week I make a phone call to inquire about the status on Friday. The sales person has no information. He says he will call me back. On Saturday I call again because I was provided with no status update. I was told this time by a manger they would check in with the Atlanta store manager to find out what is going on and call me back within the day. Again no return phone call. On Sunday I call again. I am directed to the sales person although I requested a manager. He says he will look into it. He does call me back to say he knows nothing but will call me on Monday morning to let me know when the furniture would arrive. And you guessed it no call on Monday. So Another week passes and I am expecting the piece to be in the store ready for pick up. I call on Saturday and the piece still has not arrived and there is still no information in its whereabouts. This time I am told that the operations manager would call me back. And you guessed it know return call again. At this point I have given up all hope of receiving the factory cart and let them know that I will be coming in for a refund. When I arrive to the location I ask to speak to the manager. I am helped by the acting manager who takes responsibility for the lack of communication. There is nothing he can do to remedy the situation so I request a refund. He processes the refund and tells me I will receive a check in 14 business days. At this point I lose it. I paid cash 3 weeks ago for a piece of furniture that I never received and now they tell me that I need to wait another 2 weeks to get my money back. He says it states that right here in our terms in agreements on your receipt. It also stated that I would receive my merchandise in one week. This is utterly ridiculous and someone from upper management needs to offer a better solution to issues like this one. I understand why certain policies exist. But when your company repeatedly errors on so many levels you can make an intelligent decision and use common sense to fix the problem. It seems this company does not empower their employees to make the proper decision and do the right thing for the customer or for their brand.

Don Thibodeau

DO NOT TRUST THE SALES PEOPLE OR MANAGERS AT THIS STORE. We purchased furniture and a rug. Through out the process of buying these items the sales person kept eluding to us about taking the rug with us because there was a chance that the rug could get lost by those people delivering it . We had no way to take the rug so we asked for them to again deliver it with the furniture which we paid for as part of the deal. This was back on 2/25. We got a call on April 2nd the day before the furniture was to be delivered we were asked to either pick up the rug or they could deliver one from the manufacturer which would entail more time off from work. Keep in mind we had bought the rug on display. After three phone calls back and forth we were told that the store manager would insure that our rug that we had chosen would get put on the truck. This was a rug that was in the store and we wanted that specific rug that we had already paid for.We only got commitment from the manager because we told them that if the could not deliver all of our furniture and gthe rug at one time then we would cancel the order. They arrived today unloaded the furniture, we asked twice about the rug and they said they had it. When they had the furniture in the house one of the guys went out to the truck and the other asked for a signature. We assumed that he was getting the rug.Come to find out there was not a rug on the truck and they had not gotten it in the morning when they were loaded as the BOL only showed 4 pieces to be delivered. We called the store and so far have heard nothing as they are closed but there are people working in the store per the customer service person. The delivery guys left and did not give us a receipt. Took off like thieves in the night. They were supposed call in with issues like this. We called the customer service people and had not gotten anywhere as of yet.BUYERS BEWARE.

JJ Chen

I wish I can rate ZERO or Minus 100. Buying furniture from the dump Oaks is the worst buying experiences I have even had in my whole life. I bought over 13,000 furniture from it. When I bought furniture including two mattresses, I specially asked if I can get the mattresses on time because I was moving to a new unfurnished apartment. I was told they were on stock. One Sunday, they shipped the furniture to my apartment. They delivered only one mattress and no boxspring! I called the salesperson, customer service (useless at all, just directed you to the store, and to the sales person), I was told finally the mattress was damaged and the salesperson did not know why the box spring did not get delivered with the mattress! What the heck? Why did nobody tell me in advance? Then I called the customer service and the sales person to cancel the mattress order. I was told it has been canceled. The next delivered day, they delivered the box spring last time they forgot and delivered the mattress and the boxspring I cancelled to my apartment! I must call several times to let them get them back! After they delivered and installed the boxspring, I found the installation person made several scratches on my new king size bed frame! Though I took pictures of the scratches, I really did not know where I can file complaints because their useless customer service. Today, I called the sale person about the free TV and got no responses; the I called the customer service and the women is soooooooo rude. She just told me the TV is not at stock and the sales person would call me when the TV arrives and she just hung up the phone. Why nobody told me that and I need to call them millions of times to get the information? Whey do they have so awful service? I cant express my anger using my words!

Jason

Why do you think they call this place " The Dump ?" Well let me tell you why , lets start with the management staff, incompetent lazy and argumentative with the customers is just the tip of the iceberg. Ken , the so called store manager has no clue how to run a business nor does he know how to resolve issues that his own employees make . I ordered a bedroom set from this place and when I called several times because the delivery drivers never showed up , they tried telling me that I canceled the order, which never happened , then they told me the person the warehouse pulled my items and said not to take it , then when I told them how I already took off work to be here for this they told me there was nothing they would be able to do about it except refund me the 149 dollar delivery fee. LOL Oh it gets better !!!!!! So then I called there corporate office and spoke to Antionette who was rude arrogant and condescending acting like it was my fault and telling me we cant do anything about at all and decides to brush it Off like it happens all the time. So lets jump ahead and back to the wonderful store manager in Oaks Pa , Ken , this dude after two days of trying to track down who said what to me tells me he doesnt think he should give me any money back because I went on social media ripping his store apart ..... well Kenny boy if you would have done the right thing from the beginning and fixed the issue like its your job to maybe I wouldnt still be here telling everyone to stay away from your DUMP . Hope this helps all you people thinking of shopping here , its over priced crap and horrible service will make you regret ever stepping foot in the Dump .