TCC Verizon Wireless Norristown
| Category: | Cell Phone Store |
| Address: | 110 W Germantown Pike, Norristown, PA 19401, USA |
| Phone: | +1 484-704-7008 |
| Site: | tccrocks.com |
| Rating: | 3.2 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–5PM |
Location
Photos 1
Reviews 21
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Kevin Cherry
I hate going to cell phone stores, but I went to Verizon in east norristown and the service was exemplary. I first spoke with a gentleman Anthony who totally helped and informed me how to savemoney and use cell phone more efficiently. A couple of days latter I had a small problem and had to return. Anthony was on vacation and I had to deal with a gentleman Miles , who spent at least 30 minutes resolving my problem . Both gentlemen were very helpfull , and took thier time . Two great employees, who I would give my highest praise. Great customer service!
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a c
On 1/12/17 I was in this store for over 6 1/2 hours!! The customer service person who helped made a small error on the computer. It became a huge blunder and not only was I charged around $400 instead of $6, I was given my old phone back!! It took 9 days for the refund to be returned! The manager Miles refused to help the Sales Associate in any way even though he was contacted several times. I would stay away from this location !!
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Mama K
BEWARE!!!!! We were in the store for 6 1/2 hours. My credit card was overcharged by nearly $400. The Manager, Miles, is the worst. He offered zero assistance to the Sales Associate that had accidentally made a mistake "in the system". They would not let me leave the store with my new phone and took 8 days to get the credit back on my card. DO NOT GO TO THIS STORE!
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Daniel Tompkins
Josh was extremely helpful. Hes got you covered like blanket. We talked it through and he helped me walk out with the best deal for my situation. He didnt have to take the time to explain everything to me, but it was apparent that he cared and wanted to take the time to figure what works best for me. I highly recommend stopping in on a Sunday or Monday for his help.
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Susan Dempster
2 guys were most helpful! I had serious bone fusion foot surgery and could not make the walk from parking lot , so I parked right at the front door and one of the guys went out, parked my car AND picked me up at the door. They were very, very helpful!
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Carmella Pallante
Miles was amazing and Rob was great too. They got me a new phone after broke my old one and they even helped me track it with UPS. They sat with me for hours until I got everything set up just the way I like. I recommended this store to EVERYBODY!
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Ashley Parker
The guys at this store were so helpful, they were friendly, they were efficient, and most of all, they were some of the nicest people Ive met. This is a great place to go if you need help with your devices fast and with great customer service.
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Sidney Wallace
I had a bill that was $1800 in outrageous charges from my 10 year old grandson. With the help of Miles and Bob, they were able to remove all charges on my bill. I am thankful for them and recommend service through them.
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Matthew Schneider
The employees are nice and helpful, but two out of the three times that Ive been to buy a new phone they didnt have the phone that I was looking for in stock. Id rather drive to the VZW store in KOP.
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Lucille Utti
Miles helped me fix me phone in no time. He was very nice and explained everything to me. I recommend going in and seeing him. Ill definitely be getting my tablet from here.
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Jessica Peaco
Great experience! Miles was very helpful, helping us with fixing an issue we had at another store! Was there for my client but will be back for myself
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Angela Appassionata
I am pleased with the service at this location Miles was great! All the staff is friendly. And the place is nice
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Patricia Teefy
This was a great experience and Miles is a terrific manager. He was totally curteous and helpful. Great store!
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John Hinkle
Miles helped me out a lot by getting my phone reconnected to wifi and fixing my lottery app. Great store!
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James Hollinger
The rep miles helped me get my bill credited after cooperate overcharged me for a return payment fee.
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Charlotte McKinnon
They helped me a lot with my phone. Im primitive when it comes to these things. Thanks Miles.
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No Name
Terrible service and the manager Miles lied to me and added unwanted products to my account.
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Christine Calef
Excellent service. They even watched my son so I could get everything done.
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carlo petrillo
Customer service is terrible! Go to corporate store.
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Gail Huber
Really helped us with our new phones!!
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Freddie Mouzon
Very pleased with the service